Customer Ratings & Reviews

It looks good but has already stopped letting me know when to walk and I can't figure out how to correct it. It gives you zones minutes but does not count floors. It keeps asking me to add a credit card which I have no intention of doing. The battery life is very short. I have to charge it every 2 days and that is if I don't wear it to bed. I bought extra bands for it. They are very easy to change. However, the band colors are very bland and I can't find the colors I want.

This was a gift for someone. They did say that it took awhile to set up. Otherwise, they liked it.

Customer service was excellent. The Fitbit works good. I have purchased other items from your store and have always been pleased with the item and the service while there. Thank you for everything.

I am still trying to figure out some of the settings and how to use my device. Didn't cime with much instructions on how to get the most out of my device.

I loved my Charge 2 and Charge 5 does everything better. I would have loved a few better watch faces but it is not bad.Quality looks good and it still has that great ease of use. The quality of band also looks better than the older Charge models. Though, moving from the concept of active minutes to minutes in zone takes some time.

This is a great Fitbit. I am getting my steps in since I constantly look at it. I track my water and monitor my heart rate. I love it!

I was not happy about having a color screen at 1st, I wanted to keep it "simple" but it actually is very nice and makes it more friendly. It's quite smaller than the 4 which is great... though I do miss the button on the side

Bought for my wife when her Charge 2 quit working. Seems to be working fine but the directions aren't clear on how to set up and what the watch can do. If you don't need all the bells and whistles of those big clunky watches, this is the one for you.

Great product. Will buy the next product don't go in pool and spas

Nice replacement for my Charge3 that I broke. Only concern is the the new band style seems designed in a way that it will have to be replaced more often.

A huge uplift from Charge 4. Not only is the screen with colors (yay), but the watch is much more responsive. Really noticeable when acquiring GPS signal and such.

While I liked the style, features and comfort of this Fitbit Charge 5, I ended up returning it because it didn’t surpass the features of my Apple Watch. I was hoping it would add additional information along with my use of my Apple Watch but it fell short of my expectations. Sadly, I couldn’t justify the cost to keep it. For someone who does not have an Apple Watch, the Fitbit Charge 5 is an awesome device. I did like that the battery lasted a week vs just one day battery life with Apple Watch.

Nice design, good battery life. Best deal. Good functionalities available .

Nice and comfortable but if you need to send collected data to doctor i was unable to do that function.

Yes, I really like the Charge 5. On my previous Fitbit I couldn't see the time when out in the sun. This new one is bright and colorful.

I`ve had Fitbits for years now. Daughter`s finally died and got her a new one. Very happy that it has all the options/price!! Durable and accurate. I would truly recommend this item.

works great. Had some issues with loss of Bluetooth connections which require the unit to be reset

I rated the Charge 5 with 3 stars as I really have only used the steps, sleep and time. Unfortunately, I haven't had time to figure out how to use it to do some other things. I bought it to replace my Charge 4 as I was tired of the 4 not being able to show time when I was doing my daily walking outside. I don't like that often when I tap or roll my wrist, the 5 stays black.

This would have been my 4th Fitbit Tracker; but, I found the screen difficult to read; but the real issue I had and caused me to return it was the snooze feature for the alarms and timers; when you hit snooze it continue to buzz for another 5 to 10 seonds; this was extremely annoying; it is probably just a software update; but since I found a lot others complaining about the same thing and nothing getting done, I returned it and went back to my Versa 2.

We had a Charge 3 for a few years; even after the screen failed, the data was still transmitting. We are hoping this one lasts longer than 13 months.