Customer Ratings & Reviews

After a year and a half, my Fitbit Charge 5, broke down and wouldn't charge again. First it started buzzing like mad on my wrist until it died all together. Tried all the suggestions online but nothing worked. Lots of other people have had the same issues. These watches/trackers should last a lot longer than that!

Gift to hubby... Easy instructions and functions on watch. Nice easy to use magnetic charger. Even easy set-up and use of his very own FitBit account online, and of his FitBit App on iOS device.

Still getting used to it, but I’m happy with it. However, I despise the charger. It doesn’t always hook up correctly

Great fitness tracker only real complaint is it takes some time to get use to.

It’s not the greatest. Won’t show messages or phone calls. Customer service For Fitbit is absolutely useless

I have been using Fitbit for years, and the durability has always been and issue for me. So far so good on this one.

So far haven't had any issues! My husband really likes his Fitbit

Good for basic fitness tracking (walking running, etc)

It is doing what I expected except for notifying with a vibration. I never feel it. I mainly use it for counting steps.

Over a year old. Reliable. Works as advertised. Have recommended to others.

Love it- while it works. My bf and I each purchased one on April 18, 2023. On April 16, just shy of one year, and mine stopped working. Fitbit sent a new one since it was within a year. Fast forward another 3 months. While watering the garden, my watch got damp. Dried it out. Next day, the screen goes out. Still vibrates. Two days later and it completely died. Called Fitbit again as it was only 3 months old. They offered 35% off a new one. While that's a decent discount, the fact I'd be on my third watch within 16 months is insane. The boyfriends watch also died last week which is about 16.5 months into owning them. The screen turned yellow and it completely died the following day, prompting me to write this review. We are switching to a different fitness tracker brand completely.

I hesitantly traded in my Charge 4. They gave me a $35 gift card to use on anything. I upgraded to the Charge 5. What an improvement. I couldn't be happier.

Very happy with this fitbit does everything I need to do accurately seems to track my steps and my sleep and syncs to the apps that I use.

This is my first Fitbit. I am quite happy with it. I am still getting use to it. It is very interesting.

This was a birthday present. So far, it seems to be a decent product, but new, so time will tell!

I keep expecting Fitbit product quality to get better but am consistently disappointed. Had my Charge 5 for 11 months and it won't turn on, reset, or connect via bluetooth. Will be looking to another vendor for my next fitness tracker. When it works, it works great, but not for long.

So far so good. Mine seems to have an altimeter and counts stairs so I don't understand all the reviews stating that they took it away on this model. My only complaint is sometimes the heart rate monitor deactivates itself from time to time.

Girlfriend loves her Fitbit, but after almost a year of owning it she had to get the pebble (the device minus the strap) replaced due to it going dead the first time she went in a pool with it. I've read online and found out that the first batch of this items had a defective seal on the back around the center where the light indicators are located. Beware if the seal is defective that this part will kind of wiggle, so make note when rubbing a finger across the back portion to determine that the seal is secure and will be protected when swimming. If it's loose, return it. Thankfully, since the item was still under warranty, we were able to replace it and the seal is secure. Love Fitbit products and would recommend them to anyone trying to keep track of their health goals.

Starting this off bluntly. I have had multiple Fitbit charges over the years and never have I had such a poor experience. I am only giving this 2 stars because I like the functionality and it all seems to be accurate. Me and the wife both picked one up, luckily hers seems fine. Mine however has not been great. The first one I spent an entire Saturday evening trying to get to work and just could not get it to get out of an update loop where it kept restarting itself. I exchanged it and had no update issues with the second one, but am having very horrible battery life. I have turned everything down as low as it can be and turned GPS off entirely and I barely get 24 hours, while my wife is currently at ~40% on her 5th day of usage. I really cant see mine lasting the ADVERTISED 7 days. If this is a bad batch Fitbit needs to do a recall on these. I'm about to exchange AGAIN and if the next one doesn't work right I am done with Fitbit. The point of the charge is to not have to recharge it every day. If I wanted to recharge a watch daily I would get an Apple Watch. Normally I would chalk my issues up to bad luck, but Fitbit forums seem to indicate that I am not the only one with issues and this is not isolated.

Great product had it stop working after about a year and contacted Fitbit and they replaced for free was very satisfied