Customer Ratings & Reviews

Nice upgrade from my Charge 2. Nice display and battery life

Stay away from this watch! When I initially bought mine, I loved it... I thought it was the best watch ever for the first couple of months; however, I've ran into some problems... The GPS went out, and no longer works on the device. After doing some research, here's my review on the Fitbit Charge 5, and Fitbit devices as a whole: 1. They're cheaply made, and only last anywhere from a few months to a year. Do some research, and you'll learn that the average lifespan of a Fitbit device is significantly shorter than most other smart watches. You have a better chance at winning the lottery than you do having your Fitbit last more than a year. 2. Fitbit support is a nightmare to work with. They do offer a warranty in case the watch breaks down, but trying to get them to honor the warranty is like pulling the teeth out of your mouth (this has been my personal experience). You can spend hours with them, providing video and picture evidence over email, troubleshooting issues on the phone, etc. and they will still try to deny you the warranty. Do yourself a favor, and don't buy this watch so you wont have to deal with them. 3. Even if your device lasts, things on the device will start to break down. In my case, it was the GPS tracking. It's totally shot. If you ever want to track a run or walk accurately, don't even bother. The GPS within this device is terrible. I would recommend buying a Garmin watch. They last and work properly. Checkout the Garmin Forerunner 245. It's a little bit more expensive, but definitely worth the extra money. If you want to own a Fitbit, just be ready to buy 2 or 3 of them every year.

My other Fitbit broke, and being a member, I went in and was able to get a new Fitbit with insurance.

Love the color display App syncs fine. Working out is automatically recorded. Wished it had an exercise routine for spin cycle. No other complaints.

I bought this as a gift to my wife to replace and old Charge 4 Fitbit watch. SHE LOVES IT!

I purchased this for my husband to help him get his exercise back on track after orthopedic surgery. He loves it!

Great item and great quality. I ike the reminders to get up and walk through out the day

Got this as a present for my mom and she loves it. The Apple Watch just had too many features for her that she didn’t want or need. This was perfect.

This is a great watch for those that need a little bit more than a step counter but not quite so much as a gym rat

It works great! Bought to keep myself motivated to get up and exercise and it does just that, thanks to the challenges incorporated within the app.

Was expected more from this. Bought it for my father since it marked to have irregular heart rhythm notification. However, unlike the Inspire 3 which I also bought, you have to manually go through the ECG monitor to get to your heart rhythm measurement. Nowhere in the Fitbit app does it indicated that it is done automatically (like the Inspire 3) so...not sure about this function, which was the entire reason I bought the charge 5 besides the bigger screen. It does have the high/low heart rate function, but not sure how useful this is. It does have the stress management function but since English is not the main language for the user, it is a useless additional feature.

Got fitnits to all the nieces and nephews . Getting them involved in their health. The step counter is addicting

I love this watch. Not only does it keeps time but keeps track of movement and heart rate.

So much to offer in this fitness band. The graphics are clear and bright, just swipe and see your days progress.

Love all the features on this FitBit. It was a replacement for the FitBit Charge 4 that stopped working.

I bought this as a replacement for my charge 3 due to battery issues. After a few weeks, I wish I’d replaced it with an Apple Watch. The battery doesn’t last as long as the 3 (when it was new). It doesn’t always track data (I.e. - heart rate, sleep). But ironically, unless you lock the watch, it will sometimes start recording a run or swim when I’m not engaged in those activities. I hate having to lock the watch to prevent this from happening. Prior to purchase, I read the less than favorable reviews. But I decided since I liked the 3 so much….surely I would like this one. I wish I’d heeded the advice. If you like utilizing data, this version is not reliable. I’ll wear it for awhile since I just spent a little $ on it. But without a doubt, I won’t replace it with a Fitbit.

Great Fitbit tracker. Love how it shows the heart rate and the steps.

Well, just after a year, it died. The screen won’t light up. We went in the pool, but this is supposed to be waterproof. Great battery life, but that means nothing now

Very durable and love the fact that it can be in the pool as long as I am.

This is the perfect gift for the person who is on the go and wants to keep track of daily activity. Purchase was made for active walker. Love it!$