Customer Ratings & Reviews

It's fine if you don't want to swim with it, I took it in the pool once and it died. Unfortunately, I didn't swim during the time it was eligible for return :-(

It does a great job of tracking, however, it burns the wrist while wearing it. Not the best, and probably getting a different one. The wife had a samsung and that one does more and doesn't hurt

It functions well. Charge is good enough. helps me track my activities

My wife liked that this version of the Fitbit has a thinner face & a redesigned band with no extra loop. It wasn’t immediately comfortable, but within a few days it fit great. It takes a little bit of time to relearn how to get to different features by scrolling up/down or left to right. This version does not have side buttons to press.

This is my 2nd fitbit that has failed around an year of usage with a black screen. When my first watch failed, i assumed i just got unlucky. But two watches failing with the same issue systematically shows quality issues with manufacturing. All fitbit offered was a discount on a new purchase, which is still higher or comparable to online/store deals during Thanksgiving. Fitbit just lost my family as a customer.

Good tracker, but we don't like that you need a premium account to use all the features. This was not to case with our Samsung watches. The watch and band are comfortable and look nice.

When I tried putting on the band it immediately irritated my wrist. I repackaged the tracker without trying it out and returned it to Best Buy.

Great product for a great price. Allot more features then other Fitbit products

Great product. Easy to use and just what i needed.

I'd give this 0 stars if I could. The Daily Readiness (the only reason I purchased this device) score stopped working with the new year. I don't understand why it is taking Fitbit's devs so long to identify and fix this issue. The customer service is horrible - you never get to speak with someone who knows what they are doing. Avoid this and any other Fitbit products. They obviously stopped caring about their customers a long time ago.

It does everything that I was looking for. Battery lasts a week.

Absolutely horrible. Returning it tomorrow. This "smart" watch is utterly useless. One hour after setting it up, I realized that the "user-friendly" touchscreen doesn't work - at all. I reset this thing 7 times and did all the recommended debugging. The result?: Every time I swipe in any direction (up, down, left, right) the screen goes BLACK. But I DID discover that it only takes a combination of 264 swipes and taps to reach the settings menu!!! My 10-year-old Fitbit is much better than this piece of crap. Don't waste your money on a piece of crap made in a Chinese sweat shop. Go for something designed and built in an advanced industrial democracy.

Is very easy to read and battery last so far for 7 days.

Awesome device. I will recommend it. compact and full of functionalities.

I am a creature of habit and when my last Fitbit inspire died I was upset. I hate change, I was so used to it and so I really hesitated to get something new... but Im glad I did. I really love it, so far I have no issues with it... the band is really nice. It was a little different to get used to but not in a bad way...I would recommend this watch.

My wife loves it. It fits so comfortable. Major upgrade from her older one.

Not such a great device, i used for 2 days and the screen went black and wouldnt reset. This is a common issue with this device.

The design of the strap is a serious problem. Because the end of the strap is trapped under the band I developed a bruise which wore into an open sore. As if this design flaw were not bad enough, I found it impossible to get the fitbit to work as simply or effectively as my previous fitbit. I would rate this a piece of junk. I have moved on to a Garmin watch whose owner's manual is written much more clearly.

2 weeks of owning and the screen went black. I'd say this is a bad batch but this has happened 4 times. First watch did it and got a replacement before 1 year. 2nd faceplate went bad 2x before we hit the 2 year mark. This new watch, same style (son like the slim) and 2 weeks of using and as before when out running & face went black. We are now switching brands.

Stops reading heartbeat erratically. Restarts on its own. Within just a year’s use. Sleep tracking is ok.