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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1399 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Durability

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the Luxe Fitness & Wellness Tracker's long battery life, compact size, and sleek design. Many find it easy to use and praise its sleep and step tracking capabilities. While some users experienced connectivity or notification issues, and others found the band challenging, the positive feedback on the device's core features is significant. The lightweight design and clear display were also frequently highlighted as positive aspects.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,399 reviews
  • Rated 5 out of 5 stars

    My Luxe

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable on my arm. Highly recommend if you are wanting to get healthy. Love the color pink.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Style Without Substance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the functionality of the model and the available watch faces, but the battery life is awful. I'm lucky if I can go two days without having to recharge my Fitbit. I turned off my notifications and GPS tracker in hopes the extend the battery,, but no such luck. I'm waiting for black Friday sales so I can upgrade to tracker that promises a longer battery life.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My wife loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife when I got my new Charge 3. I got an upgraded Fitbit, so she felt that she needed one too. So far she is satisfied with it

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    Fitbit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friend seemed to like it. Small but not tiny. It is a tough product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit Luxe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has all the functions that I like but it did cause a bit of irritation on my wrist. I find that a bit concerning. It resembles a burn.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Got a lemon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Display went wonky about a month after purchase was made

    I would recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi, there. We're sorry to hear about the display going wonky on your Fitbit device. We recommend that you give your Fitbit device a restart. Here's how: https://goo.gle/restart

      For further assistance, please don't hesitate to contact support here: https://goo.gle/contactfitbit

  • Rated 4 out of 5 stars

    Monitor your overall health

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product works as advertised. This is for the health conscious and at-risk health issues

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband and I bought a pair for both of us.. it looks good we love it at “first” but 2 weeks after it’s lagging on my husband’s pulse that it won’t read a day and for mines it just completely stopped working and did not turned on at all even after following restart instructions. Overall review, it was junk.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit Luxe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Fitbit Luxe. I was looking for a device that would monitor my heart. I did not realize it also monitors oxygen levels during sleep.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RN

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy my new fit bit. I go to the Gym frequently, and my fit bit does a really good job keeping track of all my progress!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it even with the small screen. Features are great. Just like the name it's a lux purchase

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Luxe Fitbit only lasted 8 weeks!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am disgusted with your Fitbit Luxe. It only lasted 8 weeks and will not charge anymore. That is it! I am not buying anymore Fitbits! And now Best Buy is saying it is NOT RETURNABLE. I deserve a replacement Luxe product. It should have lasted more than 8 weeks. I will pursue this with Fitbit directly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage. What a waste of money.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage before 6 months. Screen turned green and is unresponsive. Restart by pressing the button on the USB connector also does not work. Do not waste your money on Fitbit. The device was treated with care. Not a scratch on it. It wasn't dropped nor did it get wet. Do a search it's becoming quite common.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice addition to my fitness routine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and fit. Very comfortable to wear. No problems at all getting it set up!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Durable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent durable and reliable sport and fitness watch. Use it for training on run, bike, and swimming.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    tracker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a mediocre tracker. It has neither impressed or inspired me to recommend this to anyone else

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fitbit was complete garbage. Bought this back in october and here it is January and now the screen flickers and goes in and out. Of course the item is no longer returnable. Do not make the mistake i did and buy this trash.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi, JohnR. We're sorry to hear that your Fitbit Luxe display is flickering. We recommend restarting your Fitbit by following the steps here: https://help.fitbit.com/articles/en_US/Help_article/1186.htm Make sure to sync your Fitbit in the Fitbit app by tapping the devices icon at the top-left corner > Tap the device that you want to sync > Near the bottom of the page, tap Sync Now. For further help, reach out through phone, chat, social support, or through our community forums at https://goo.gle/contactfitbit

  • Rated 1 out of 5 stars

    Loved it until the screen went wonky

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the notification functions and the look. I even made a custom flex/twist band. However, like some other posters the display went bad after 2 weeks and I had to exchange it. I hope this one lasts longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Fitbit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new Lux - it works well, synced right away and does more than I need right now. But I will learn eventually!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    fit bit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    once put to charge, could not started up again....

    No, I would not recommend this to a friend