Customer Ratings & Reviews

I love the look of this Fit Bit on my arm. It has many great features.

Beautiful watch made with perfection for fitness and sleep tracking.

Great, does just what it claims and is the perfect size.

Ive had 2 of these break on me within 9 months fit bit replaced the first one and im going to contact them about the second and see if i can be reimbursed or get a different one. My work tracks steps for benefits and when the step tracker rarely works it makes it hard. I had an inspire before for 2.5 years thats why I decided to upgradebut in my opionion it was a down grade id rather use my phone at this point. Should be 10 dollars not 110..

Fitbit Luxe lasted 13 months before wouldn’t charge, big red X on screen indicating not repairable. If I could give it zero stars I would. Best Buy worker said no refund since I’ve had it for more than a year.

I like the Fitbit I have had one for years and the slimmer look But I had it for 2 weeks and the screen started glitching out. Very disappointed Went to bring it back and it stated it was non returnable . It was not cheep and you don’t even get two weeks to return. Disappointed

I've had several Fitbit watches or trackers and this has been the worst. Bought in May of 2022 and it made it until August of 2023. I expect a little more. It won't hold a charge for 24 hours before completely dead. None of my others ever did this.

this watch is amazing i love it and looks good on my hand and it keeps track with all my health

I don't know if I got a reject - but I had to tap my beautiful Luxe 3-4 times or more because the time showed. My fault for buying it online. I passed the return date. i am not well enough to go through a hassle. Lesson learned.

This is a very nice tracker for the price I would buy it again

It worked great as a present and she loved it for christmas

This gets one star, purely out of obligation to give it a rating. I wanted a simple Fitness tracker to replace my Fitbit Versa 2, and this had everything I wanted. I can track my steps, sleep, and workouts. It notifies me of phone alerts like text messages and calls (meaning I can put my phone down without worrying about missing important messages). Does it have all the bells and whistles of a smart watch? No, but that's why I picked it. Unfortunately, this device barely functions. The first one I purchased had a battery drain issue. In 5 minutes, it would go from 20% battery to completely dead. Fitbit gave me a warranty replacement for it, but they sent the wrong color. It took three weeks for them to receive the returned item and then another week for me to get the replacement. The replacement has been nothing but trouble. No matter how high the battery is when it charges, there's always a risk of it dying when I charge it. The screen goes black and it is completely unresponsive. I try resetting it with the charging cable, plugging it into different USB ports, and even using different cables. While it eventually comes back to life, how long it takes and what finally gets it back is completely random. I am currently awaiting my third replacement Luxe, but only because that was best option from Fitbit. They also offered me a discounted rate on the Charge 5 (which has more negative reviews for similar reasons) and the Versa 2 (which I traded in to get the Luxe- not to mention they're preordering the Versa 4, so at a minimum, I'd want the Versa 3). While I'm making do with what I have, I'm looking at leaving the Fitbit ecosystem entirely due to my experience with this product.

Having this Fitbit for less than 1 month - it would not charge. Dealing with Fitbit customer service was not pleasant.

Ok; was delivered in a efficient amount of time.. .

This is barely usable. …..Total waste of money……..

The watch just quit after about a month. But Fitbit is sending me a new one, so that's good. I hope the next one is better

I loved at first. Now it doesn't work when I'm exercising. Heart rate goes blank and that's what I bought it for. If I could take back I would.

Compared to other devices I've used, this is way off in terms of accuracy. Very disappointing, really wanted to like it but if mileage is always way off with no solution, I'll stick with my Garmin that's never had accuracy issues.

The screen went black with green lines after having it for one week.