Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 23404 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
93%would recommend to a friend

Customers are saying

Customers love the Free Apple Music offer for its excellent sound quality and the wide variety of content available. Users find the service very easy to use and appreciate its seamless integration with Apple devices. Many also praise the overall usability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 23,404 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple Music: A Seamless, High-Quality Music Experi

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Music: A Seamless, High-Quality Music Experience Apple Music has quickly become my go-to music streaming service, and it’s easy to see why. From its vast library of over 100 million songs to its seamless integration with my Apple devices, the experience is second to none. Whether I’m discovering new artists or revisiting old favorites, the music selection is always diverse and up-to-date. The sound quality is exceptional, with support for high-fidelity lossless audio and spatial audio with Dolby Atmos, making the listening experience feel immersive and crystal clear, especially with my AirPods Pro or Apple Music-compatible speakers. It’s clear that Apple prioritizes audio fidelity, which makes a big difference if you're a true music lover. One of the standout features for me is the curated playlists and personalized recommendations. The "For You" section always knows exactly what I’m in the mood for, thanks to a combination of algorithmic suggestions and human curation. The integration of Beats 1 radio is also fantastic for discovering new music, with expert hosts and exclusive shows that keep things fresh. Apple Music also works seamlessly with my other Apple devices. Whether I’m listening on my iPhone, MacBook, or Apple TV, I can effortlessly sync my playlists and songs across all platforms. Plus, it integrates perfectly with my Apple Watch for on-the-go listening, allowing me to control playback without ever pulling out my phone. The exclusive content, like artist interviews and early album releases, adds even more value. And if you’re already part of the Apple ecosystem, the integration with iCloud Music Library and the ability to upload your own music collection is a fantastic bonus. All in all, Apple Music offers a premium and seamless music experience with rich audio quality, personalized recommendations, and flawless integration across all Apple devices. For anyone looking for a comprehensive and enjoyable music service, it's well worth the subscription.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a MacBook Pro from Best Buy and couldn’t be happier. The performance is outstanding — apps launch instantly, multitasking is seamless, and the battery life easily lasts me through a full workday. The Retina display is stunning with vibrant colors and crisp text, making it perfect for design work and streaming. Best Buy’s service was also excellent. Ordering was simple, pickup was fast, and the staff answered all my questions without pushing extra products. While the price is high, the build quality, speed, and long-term reliability make the MacBook Pro a great investment. Highly recommended if you need a powerful, portable machine for work or school.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Apple Music freed me from satellite radio!

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Music has really grown into one of the most well-rounded streaming platforms out there, especially if you already live in the Apple ecosystem. The library is massive, the curated playlists are surprisingly good, and the audio quality—especially with Lossless and Dolby Atmos—is one of its biggest strengths. But one feature that keeps me coming back every year is Apple Music Replay, their version of a year-in-review roundup. Replay isn’t just a simple playlist of your most-played tracks. It actually gathers your entire year of listening data and turns it into a clean, easy-to-browse overview of your music habits. You get your top songs, favorite artists, hours listened, genres, and even a breakdown of your most-played albums. It’s fun in the same way Spotify Wrapped is fun, but Apple’s version feels a little more reflective and mellow—more like a personalized listening scrapbook than a flashy social media moment. And the fact that you can check your stats all year long is a nice bonus if you’re the type who likes keeping tabs on your trends as they shift. Outside of Replay, Apple Music works well for people who care about sound quality or prefer a clean, intuitive interface. Everything syncs smoothly across your iPhone, iPad, Mac, and Apple Watch, and it’s easy to download songs for offline listening without jumping through hoops. The curated playlists—especially the mood mixes and genre stations—feel more human than algorithmic, which makes discovering new music a lot more enjoyable. If there's a downside, it’s that social features still lag behind competitors, and the recommendation engine can take some time to learn your taste. But if you want high-quality audio, a huge library, and a simple interface, Apple Music is incredibly solid. And that yearly Replay feature adds just enough personality to make your listening habits feel like a story instead of just a list of songs.

    I would recommend this to a friend
  • Pros mentioned:
    Content variety, Sound quality, Usability

    Rated 4 out of 5 stars

    Apple Music

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy using Apple Music. The sound quality is excellent, and the huge song library makes it easy to find almost any track I want. I also like the curated playlists and recommendations, which help me discover new artists. It’s user-friendly and works seamlessly across my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Content variety, Sound quality, Usability

    Rated 5 out of 5 stars

    Free purchase perk

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The free three-month trial of Apple Music is a phenomenal way to dive into a vast library of over 70 million songs. With curated playlists, personalized recommendations, and the ability to download music for offline listening, it’s perfect for any music lover. The seamless integration across Apple devices and high-quality streaming make for an exceptional listening experience. Whether you’re exploring new artists or enjoying old favorites, Apple Music’s extensive catalog and user-friendly interface ensure you’ll find the perfect soundtrack for every moment. Highly recommended for anyone looking to enhance their music experience.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great upgrade from the original Airpods

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the AirPods Pro 2nd Gen from Best Buy, and I am thoroughly impressed with the improvements over the original version. The sound quality is noticeably better, especially with the enhanced bass and clearer mids, making music and podcasts a much more immersive experience. The active noise cancellation is also a huge upgrade; it’s incredibly effective at blocking out external noise, which is perfect for my daily commute and working in busy environments. The addition of the adaptive transparency mode is a nice touch, as it allows me to still hear important sounds (like announcements or conversations) without having to remove the earbuds. The new H2 chip makes a difference in terms of performance, providing a smoother connection and faster pairing with my devices. Battery life has also improved, lasting longer than expected with the noise cancellation on. One feature I particularly appreciate is the improved fit, which ensures the earbuds stay in place even during longer use or physical activity. I also love the improved case, which includes a built-in speaker for locating the case via Find My, a great convenience. Overall, the AirPods Pro 2nd Gen are a solid upgrade, offering better sound quality, more features, and a more comfortable fit. I highly recommend them to anyone looking for premium earbuds that provide a great mix of sound, comfort, and convenience.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Usability

    Rated 4 out of 5 stars

    Apple Music is a great streaming service!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What’s Great 1. Massive Music Library Over 100 million songs, plus exclusive releases, spatial audio (Dolby Atmos), and lossless quality. If you’re an audiophile, this is a big plus. 2. Deep Apple Ecosystem Integration Seamless syncing across iPhone, iPad, Apple Watch, Mac, HomePod, and even Apple TV. Siri commands work great with it. If you’re an Apple user, it’s the smoothest experience you can get. 3. Personalized Playlists & Radio Tailored mixes (Chill, Get Up, Favorites) and human-curated radio stations like Apple Music 1 make discovery feel more real than algorithmic. 4. User Interface Clean and polished. The “Now Playing” screen and library management feel intuitive, especially on iOS and macOS. 5. Offline Listening & iCloud Music Library Download any song or album for offline use. If you have your own collection, Apple lets you upload and blend it with your streaming library. What Could Be Better 1. Slower Algorithmic Discovery Compared to Spotify, Apple Music’s algorithm isn’t quite as smart with weekly discovery playlists. Human-curated content is great—but if you want algorithm-driven surprises, Spotify’s “Discover Weekly” still leads. 2. No Free Tier Unlike Spotify and YouTube Music, there’s no fully free version. You can get a 1-month trial, but then you’ll have to subscribe ($10.99/month in the U.S.). 3. Interface Can Get Cluttered Sections like “Browse” and “Listen Now” sometimes feel overwhelming with promoted content.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Usability

    Rated 4 out of 5 stars

    Great sound, great layout!

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Music is amazing in terms of professionalism. They have an easy to use, pleasing to eyes ecosystem and a great sound that really lets you feel the music. Only downside is not quite as many public playlists or personalized playlists but probably better to make my own anyway!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound quality great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple music is great best sound quality for streaming

    I would recommend this to a friend
  • Pros mentioned:
    Content variety, Sound quality, Usability

    Rated 5 out of 5 stars

    My favorite streaming service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best platform for music, with the best quality, good amount of songs and a interface easy to handle

    I would recommend this to a friend
  • Pros mentioned:
    Content variety, Ease of use, Usability

    Rated 5 out of 5 stars

    Best music app

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best app for enjoy all the music you like! Easy to use and a big variety of music

    I would recommend this to a friend
  • Pros mentioned:
    Content variety, Sound quality

    Rated 5 out of 5 stars

    Apple Music Just Works for Me

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Music has quietly become the app I open without thinking whenever I want to listen to something. The sound quality is really good, and I like that I can mix my old downloaded songs with new albums and playlists in one library. The recommendations are usually on point, and I’ve discovered a bunch of artists I’d never have found on my own. It’s not perfect, but overall it’s a solid, reliable music app that fits into my day really well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best music experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Music subscription has become one of those “set it and forget it” things that quietly improves day‑to‑day life, especially if you’re already in the Apple ecosystem. The sound quality is consistently good, and having lossless and Dolby Atmos tracks available makes some albums feel noticeably richer when using decent headphones or speakers. The real win is how seamlessly it syncs across devices: being able to start a playlist on a Mac, continue it on an iPhone, and then have it hand off to a HomePod or CarPlay without fiddling with settings feels very natural. The curated playlists and algorithmic recommendations are hit‑or‑miss at first, but after a bit of regular listening they start surfacing mixes and new artists that actually match your taste, which keeps things from feeling stale. The integration with your existing iTunes library is great if you’ve built up years of purchased or ripped music, since it all lives in one place with streaming, but it can occasionally feel messy if metadata is inconsistent. On the downside, the app can feel a bit cluttered, and the social/discovery features are not as fun or community‑driven as some competitors, but as a straightforward way to access a huge catalog, keep your library in sync, and play nice with Apple devices, the subscription feels easy to justify if you listen to music every day.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AirPods Pro Max Enhanced by Apple Music Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Apple AirPods Pro Max from Best Buy, and I decided to try Apple Music as a complementary service. The pairing experience was seamless—my headphones connected instantly, and the sound quality is phenomenal. Listening through Apple Music really highlighted the depth and clarity of the audio, from bass to vocals. I especially appreciated the personalized playlists and spatial audio features, which made my listening experience immersive and enjoyable. The integration between the AirPods Pro Max and Apple Music feels very smooth and convenient, enhancing both casual listening and focused music sessions. Overall, I’m very satisfied with how Apple Music complements the AirPods Pro Max. It’s a service that truly makes full use of the headphones’ capabilities, and I’m enjoying exploring its features daily.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Usability

    Rated 5 out of 5 stars

    Best Music Experience!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Music is fantastic! The sound quality is excellent, playlists are well curated, and discovering new music is easy. The app is user-friendly and integrates perfectly with my Apple devices. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good but can make better.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received Apple Music as a 3-month free subscription along with my Apple AirTag, and it’s been a great experience overall. The sound quality is excellent, especially with Lossless and Spatial Audio, which really enhances the listening experience. I also like how smoothly it integrates with my iPhone — the interface is clean, fast, and easy to use. The curated playlists and personalized recommendations are impressive and helped me discover new music quickly. Offline downloads and seamless switching between devices are big plus points. As constructive feedback, the app could improve music discovery for regional or less mainstream content, and the search results sometimes feel a bit limited compared to competitors. A slightly simpler way to manage playlists along with side pane to select the music from the list, would also make the experience even better. Overall, it’s a high-quality music streaming service, and the 3-month subscription was a great bonus with the AirTag. I’d definitely consider continuing after the trial period.

    I would recommend this to a friend
  • Pros mentioned:
    Content variety, Sound quality

    Rated 5 out of 5 stars

    The Ultimate Music Experience!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Music has completely transformed how I listen to music. The sound quality is crystal clear, and the vast library covers everything from the latest hits to timeless classics. I love how seamlessly it syncs across all my Apple devices, making it easy to pick up where I left off. Personalized playlists and curated recommendations always match my mood perfectly. Plus, the offline download feature is a lifesaver for travel. Overall, Apple Music offers an unbeatable blend of convenience, quality, and discovery!

    I would recommend this to a friend
  • Pros mentioned:
    Content variety, Sound quality

    Rated 5 out of 5 stars

    This Apple Music offer is such a great bonus!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Apple Music offer is such a great bonus. Having access to unlimited music without ads makes listening so much more enjoyable. The sound quality is excellent, and being able to explore new artists, albums, and playlists freely is amazing. It’s convenient, easy to use, and perfect for anyone who loves music. Definitely a great value and something I truly enjoy using every day.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best music app

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple music is wonderful. Its very good audio quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple music is the best music platform

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Music continues to stand out as one of the best streaming services available today. Its massive library—now boasting over 100 million songs—makes it incredibly easy to discover new music while still enjoying all your favorites. The sound quality is exceptional, especially with Lossless and Dolby Atmos Spatial Audio, which bring an immersive, studio-like experience to everyday listening. One of Apple Music’s biggest strengths is its seamless integration across Apple’s ecosystem. Whether you’re listening on an iPhone, iPad, Mac, Apple TV, Apple Watch, or even CarPlay, everything syncs effortlessly. Your playlists, recommendations, and listening history follow you everywhere. The curated playlists and algorithmic suggestions are also top-tier. Editorially crafted mixes—like “New Music Daily,” “Chill Mix,” or genre-specific spotlights—feel thoughtful and human, while personalized stations learn your taste impressively well over time. The interface is clean, intuitive, and easy to navigate, and features like real-time lyrics, offline downloads, and robust family-sharing options add even more value. Apple Music also shines with exclusive content: artist interviews, live performances, radio shows like Apple Music 1, and early album releases help make the platform feel premium and current. Overall, Apple Music delivers an outstanding blend of quality, convenience, and personalization. For anyone invested in the Apple ecosystem—or simply looking for a rich, high-quality listening experience—Apple Music is an easy recommendation.

    I would recommend this to a friend