Customer Ratings & Reviews

the first person came to my house and determined what I need. I bought it and now waiting for installation

The consultant and the installation team were outstanding. Very polite and careful. Did a great job recommending and installing all of the equipment and took extra time showing me how to use it.

An outstanding audio -video system! The Best Buy tech developed a comprehensive plan to produce it and then delivered on all essentail factors - performance, appearance, and dollar coat & time costs

The guy game over to make audio, video and networking recommendations and then I have never heard anything from them. He was supposed to give me written recommendations so I could choose what things I wanted to do now. I guess I will have to find someone else.

My appt. for my consultation for my in-home theater installation started off fine. I received a courtesy phone call from the geek-squad agent stated his ETA. My appt. was scheduled b/w the hours of 8am-12pm, however the initial ETA time stated by the agent was not followed through and he arrived 45 minutes late from his "ETA time" and consequently he arrived 35 minutes late from my appointment schedule (arrived at 1235pm). The consultation took 2 hours total and I had to keep asking him what supplies I needed specifically since I was providing all necessary supplies for my in-home theater installation (speakers, wire molding, speaker wire, accessories for the wire molding). The agent was professional during his consultation and knew what he was talking about. However I was least impressed with him not being on time for my consultation appointment. He had also mentioned, since we was late, that I would receive a 10% discount from his tardiness but he didn't add that in in his consultation report nor did I hear a response from him about that discount.

I had a home theatre set up that was arranged by the Magnolia consultant and he did a great job. He arranged for the in home set up and consultation with the Geek Squad and they did a great job.

This is a great system! Definitely important to have a consult prior to making any decisions!

The picture is unlike any I've ever seen. So crisp and clear. Bright but not in a glaring way. The smart tv aspects utube Netflix are easy to navigate. The sound is also fantastic!

The installation was on schedule and professionally done. The Geek Squad and Installation crew made sure I knew how to operate all equipment and that they had answered all my questions before leaving.

I would recommend consultation from Geek Squad. Ronnie recommended products to purchase that would work with our existing products and future purchases. There was no sales pitch just honest info.

On Sept 10, 2014, I bought $3,520.86 of home theatre equipment from a Best Buy "System Designer" by the name of Hollie Wilson. When Geek Squad got there, they discovered that what Hollie Wilson had planned would NOT work! I had to go return some of the items and was asked to find and buy other items that I might need so they can install my home theatre. Much time and many trips later, after I did a lot of running around time, I cannot get Hollie Wilson to respond back and re-schedule installation. I went to Best Buy store and the manager of the store contacted Hollie Wilson. I then got an email from Hollie saying she is looking into it. That was the last time I ever heard from my supposed consultant. I was now left with a TV, DVD, cables and all kinds of equipment laying around the house without anything working! Many calls and emails and in store complaints did NOT get me anywhere. I filed 2 complains with the Best Buy 888 and 800 telephone numbers zero answers! Finally, one of the 888 operators got me connected with Geek Squad. Almost one month later, Billy Cumberland from the Geek Squad came out and after still more returning and buying new correct equipment, got the system finally hooked up and working! This was truly a "Nightmarish" experience. It left me, the customer without knowing what to do and how to proceed. My supposed "consultant" Hollie Wilson just stopped responding once I've paid in full for all the equipment that she suggested and purchased. The 2 888 and 800 telephone numbers, operators says they are "corporate" and can do little to help except file complaints for me. When I went to talk to the store manger at Perimeter Way, she tells me to "talk to the General Manager from the store I purchased the equipmentt!" which is that store! One of the WORST experience I've ever encountered!!!!

Didn't try to sell me more than I needed for 2 wall mount tvs. Friendly, not nerdy which is a surprise for Geek Squad. I'm new in Bend, OR, and they made me feel welcome here.

the installers did a professional job apart from 1 damaged camera that still needs to be repaired, i did not like the idea of having to contact a customer care place to make the system work, would have prefered to have had set up done in the home by the installers but Swann were very professional and fixed any issues we had overall it was a very good installation and set up

The consultant engaged us in conversation and actually listened to our wants and needs. He developed a solution that perfectly suits our needs.

Now that we have everything working together,we are enjoying our purchases. Great recommendations and work by geek squad crew! Thanks to Lainey and Alex and also the help from Eric at store.

The two techs were great, set everything up. Took the time to explain the features, to include demonstrations. Answered all our questions, cleaned up. Very professional. Would definitely recommend.

called before coming.completed installation.answered all questions. everything works fine

The consultant was very friendly and professional. He took a coupe calls from my after the consultation and replied to my emails promptly. Recommend this service for sure!!

Consultation went well. Had TV and new Reciever installed into my existing home theater. Reciever recommended did not support bi-amping and zones properly. Also had issues with bad HDMI port on reciever. After two additional service calls I returned for different receiver - the final installer (George) did a great job and stayed with it till everything was resolved.

I recently had a home theater consultation the geek squad was pretty good but could not afford the price