Customer Ratings & Reviews

The INSTALLATION - IN-HOME CONSULTATION was very satisfactory. We received help and advice both in our home and at the store and were very satisfied.

Chris at the Plano store was very knowledgeable and cut to the chase, customizing a solution that works for my media room and budget.

They were on time, very neat, very knowledgable and personable. They took the time to explain how to work the new TV and audio equipment we purchased.

Came to my house and couldn't do what I wanted done. Said he would email some suggestions for my home theatre and I never received one. Stopped by the store and asked about the email and still didn't get one after that. Basically paid 100 dollars for a consultation and got nothing.

Very pleased with the home installation. Everything was set up for me and then given instructions on how to operate. Very professional.

Did a good job. We carefully reviewed my options and the consultant told me why he was recommending certain items which was helpful.

Consultant unhooked receiver to test speakers and never hooked anything back up. Took several weeks to get results. Report and results did not result in anything that I could not have done in the store.

TV has great clarity and the sound system is superb! TV has many features such as Netflix and Internet access! Guys did a reat job setting up system.

A wonderful helpful service. The consultant took all my components out and ordered what I needed to make our home theatre just perfect. Thank you.

This product is excellent for teens to use it and kearn to take care of tecno items. Price is ok, not too expensive not too cheap.

Store personnel referred me to 800 number and the 800 number dropped my call too many times, went back to store and still could not get consult. Service from technicians have been good in the past, but their appointment system is worse I have ever encountered

Very professional consultant who was knowledgable about equiment and capability of services. The consultation was quick, easy, and informative.

Works very well. Great picture. Don't know what else to say

The home consultation I had was wonderful. He was able to answer all my questions and advise me on what he felt would be the best fit for my space.

Knowledgeable, respectful staff listened to what I wanted to accomplish, provided recommendations and a price quote very efficiently.

Geek squad in home consultation did a very professional review of our audio visual needs and came up with excellent recommendations.

Thanks so much to Caleb for his excellent guidance and professional attention to detail. We really appreciate all his and Steve's hard work!

The technician that came out was very informed, answered all my questions and made sure I understood how to work everything before he left.

So I had to pay $99 just for a consultation. I thought this was normal until I realized that everyone else I called didn't charge this. So I called and cancelled the appointment bc I wasn't sure I even wanted to have the home audio installed. I didn't know how much anything would cost up front. So it's hard spending $99 and knowing that it would more than likely would be hard earned money I was just throwing away ESP when everyone else was free! So I called and cancelled and Greek Squad was very understanding and refunded me and cancelled my appointment. If it was just based on customer support I would have given a 5 star rating. BUT Bc of the consultation price I gave a 2 star. I have no clue if the service would have been good or not??

This way very easy to set up in store. The appointment was very easy.