Customer Ratings & Reviews
- Model:
- LT120F
- SKU:
- 5587986
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the Fresh Air Filter for LG Refrigerators is easy to use, install, and fits well in various refrigerators. It is also recognized for its air filter quality, odor removal, and overall performance in keeping the refrigerator fresh. Some customers find the price to be higher than expected, and a few find the installation instructions confusing.
This summary was generated by AI based on customer reviews.
As described
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did find the same filter, without the retail package for less than $5
No, I would not recommend this to a friendFilters odors pretty well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is effective. I change the filter yearly, unless I notice odors present.
I would recommend this to a friendThe LG Refrigerator light still flashes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After I replaced the filter, which I made sure was the correct filter for my LG refrigerator, read the instructions on replacing, the light on my refrigerator keeps flashing, letting me know I need to replace the filter, which I had just done. Not happy about this.
No, I would not recommend this to a friend- Cons mentioned:Price
Over priced item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You all should be a shame. This item is way over price.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brent. Thank you for sharing your thoughts on the LG Air Filter (LT120F) model. We understand that pricing can be a significant factor in your purchasing decision. We strive to provide high-quality products that offer value to our customers. If you have any concerns about pricing or would like more information on the features and benefits of the product, please let us know. We want to ensure that you feel confident in the value of your purchase.
Please reach out to us on social media @LGUSSupport if you have any additional questions or need further assistance. We’re here to help and ensure that you have a positive experience with our products. ^Juvy
Took forever to get
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sell the Fridge - they need to stock this item
I would recommend this to a friendFilter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy, now working. Not sure what is the reason.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience with the LG Air Filter (LT120F) model. We regrt to hear that it's not working as expected, and we understand how frustrating this must be for you. This is not the experience we want our customers to have with our products. We want to ensure that you have a positive experience with our products, and we would like to assist you in resolving the issue with the filter. Please visit this link: https://www.lg.com/us/support/help-library. If you require further assistance on your LG product, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Air purifier filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor design and nothing close to fruiting like original air purifier. Needs to be reconsidered for use with LG refrigerator as is NOT close enough to original.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Renee. We appreciate your feedback on the LG Air Filter (LT120F) model. We understand your concerns about its design and performance compared to the original air purifier. We aim to provide high-quality products that exceed our customer's expectations. For better performance, ensure the product is installed correctly, and the refrigerator's vents are not obstructed. Sometimes, issues with air purification can stem from improper placement or filter alignment. For additional help, visit https://www.youtube.com/watch?v=loW5foEZ3vQ. For further assistance, please reach out to us on social media @LGUSSupport. We're here to assist with further troubleshooting and provide solutions to ensure optimal performance. ^Juvy
Accessories
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase of accessories, that I thought I was replacing. Purchased new item with no filter, nor was I told this
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Filter
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The filters are very expensive and not happy that you have to replace every 8 months or so.
I would recommend this to a friendBrand response from LGAnswers
Posted .If you sign up for our subscription water filter service plan you can get a discount on future water filters. ^Jennifer
is it necessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not sure if I needed it but it was called out so I bought it my unit doesn't use it so buyer beware check and recheck you might not need this item.
No, I would not recommend this to a friendAir filer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Those air filer are really hard to use it its hard to exchange them
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Incomplete
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived defective. One side did not have part of the filter
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit was damaged. This is not the quality we expect from our products.
Understandably frustrating and disappointing. We are continuously working to improve the quality of
our products and anticipate market demands that drive customer satisfaction. Hopefully, you replaced it
with another LG TV or you will consider LG for your future product needs. If you ever have any
questions, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused.^Venette
- Cons mentioned:Price
To much money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Part fit bot cost too much you should have lowered pice
No, I would not recommend this to a friend Refrig water filter a needed item
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was time to replace refrig water filter and the refrig air filter. Best Buy had the water filter but not the air filter. The gentleman order the air filter for me and had it sent to my house the next day. Great job!!!!
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working properly.This feedback will be shared with our product team.We apologize for any inconvenience.^Venette
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It---------does -------What it. ----Does. It. Is. Ok
I would recommend this to a friendDon’t buy LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy an LG. Mine was 6 years old and couldn’t be repaired. I’ll never buy an LG again
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Richard. Thank you for sharing your experience with the LG Air Filter (LT120F) model. We understand your concern about an appliance reaching the end of its lifespan and can’t be repaired. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. If you’re looking for a new product, we’d be happy to provide information on our latest models and their features to ensure you find one that meets your needs. For any additional support or if you have specific concerns about your previous unit, please send us a private message on social media @LGUSSupport. Our team can offer advice and explore any possible options for you.
We value your feedback and are here to help with any questions or future needs. Thank you for reaching out. ^Juvy
To much cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just to get points I need to fill out 25 characters to tell you that the filter for what it is is way too much money and that this is wrong to make me take all this time for points
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for the feedback. We appreciate you taking the time to let us know what is going on so we can improve. ^CP
Air filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this at the same time as the water filter but have not used it yet
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review our product. If you have any questions please contact our Customer Support at 800.243.0000 or you can also contact us via direct message at Facebook and Twitter.^Venette
Filter is good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Filter for LG fridge, harder to find now nut Best Buy keeps them in stock, thanks Best Buy.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey Butch, thank you for your review. I hate to hear the fresh air filter for your refrigerator is hard to find. Although I am happy to hear you were able to find it at Best Buy. I would love to see your rating go up. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Poor design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This would be my first time changing the air filter, but I cannot even remove the old filter.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having difficulty removing your air filter. You can find tips for removing the filter here: https://www.lg.com/us/support/product-help/CT10000021-20150587141751-maintenance If you are in need of any assistance, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport or you can give us a call at 800-243-0000. ^CP