Customer Ratings & Reviews

This unit is excellent for our 25x30 space. It cools evenly and is very quiet. I'd recommend this unit 100%!

Frigidaire - 12,000 BTU Window Air Conditioner - White Stay cool with this Frigidaire FFRE12B3Q1 12,000 BTU window air conditioner.

Cools good. Quite Like Remote.Have one I got 4 years ago.Still working good.

This AC works fantastic and is a very economical unit. I wound deffinately recommend it!

The air conditioner was a very good value. It replaced a much larger, older air conditioner and work just as well if not better.

It was delivered in a timely manner. No problems. It works great for what we are using it for.

Best buy customer service is rotten---deliveried 3 lemmons and spents over 14 hours on phone to get corrected

Working fine. This is my second one. I would recommend it to everyone.

Light weight and good for small living room and very low noise

I was very satisfied with my new purchase. It is very comforting.

This is a great air conditioner. Still going strong 3 years now.

Real good tv so far I like the roku feature it work better then I thought it would

My review was the ac fit in the widow perfect an save me money on my electric bills

This unit was replacing my old one and it is exactly what I needed to cool 750sqft

said it already , does a great job and does not break the bank on electric bil

I purchased Frigidaire - 12,000 BTU Window Air Conditioner Model: FFRE12B3Q in winter as I was remodeling a space and was replacing the AC. Funny thing to buy when it is 33' out. I did the research on how strong to get for my space. I had to put it in an odd space, above a door and the rear of the ac would only hang halfway out of the space because of a gate on outside of door. When installing it noticed there was no drain hole at back of AC unit. Called the Frigidaire hotline to be told it doesn't have one. ?Crazy? This is the customer rep saying it's designed not to have one. A month later on a hot muggy day I have a puddle on my new wood floors. My ac is leaking into my space. There is a hole. It is in the middle center bottom of the unit. Very easy to miss. Called customer service again who said it must be broken. Return it. (not easy thing to do.) Two weeks later, new unit but same thing. Not until someone at BestBuy really listened did I learn I had bought the wrong kind of AC unit. Every person i spoke with I explained the AC sits above a doorway and halfway inside. I learned I should have bought a Through-the-Wall Air Conditioner. No one at BestBuy would own that the sales reps didn't really understand a Through the wall unit was necessary. Now at this point as it was a purchase mistake not broken and past the 30 day return for BestBuy so I was SOL. BestBuy tried to set up an exchange for a Through-the-Wall Air Conditioner but they couldn't due to fact I bought it 3 months before in the winter. BesttBuy's said to contact Frigidaire's again. They are useless. The customer servers reps do not know what they are talking about and refused to help me. One hung up as after I asked her name. She refused to tell me. She said I was yelling she was going to disconnect and disconnected. I work in customer service and know not to yell or swear. She didn't like that I refused to tell her what was going on until she identified how I could refer to her. Unreal. After 2 more calls I gave up. Each person gave a different spin. I finally rigged up a drain like situation with a hose to drain out the water and hoped I could figure out how to solve the situation. It now sweats into the box it is in and makes puddles on my wood floors. If i would have been given the correct information from BestBuy or Frigidaire in beginning, I would have bought the through the window unit or exchanged it for the Throught the wall unit the 1st exchange.

a great purchase. would purchase again. This is time consuming

The unit was too small for the space I needed to cover.

Was much less cooling than I had expected. Will need another unit to cool kitchen area. Only cools living room that is no more than 12x20.

Absolutely LOVE this A/C...I was skeptical about purchasing because when reading the reviews people were complaining about the noise factor. I crossed my fingers & bought it anyway because the price was a steal since I bought it end of summer last year. Once installed it was quite loud but I just recently had it re-installed and it is super quiet. My friends even commented how they wish their A/C was quiet like mine. It cools my living room quickly, comes with a remote that controls the temperature, speed of fan, and you can program to turn on b4 you come home. I LOVE, LOVE, LOVE this A/C. I'm a happy customer in NYC and trust me it's been tested during those hot, sticky, humid & almost can't breathe outside days. :-)