Customer Ratings & Reviews
- Model:
- FRFG1723AV
- SKU:
- 6486389
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 17.6 Cu. Ft. Counter-Depth French Door Refrigerator, especially its size, overall performance, and capacity. Many customers love the design and appreciate the quiet noise level and easy-to-adjust temperature controls. However, some customers have expressed concerns about the freezer lighting.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Freezer lighting
Freezer leaks
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer constantly gets filled up with layers of ice underneath the drawers and begins to leak onto the floor causing water damage. When I called the company they said I just had to defrost the freezer. After defrosting it began happening again in under a month.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello NikcM,
Thank you for taking time to provide us your review and experience! and Thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Owen
Salespeople
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent salespeople! Especially Cristo and Robert at the Sawtelle location!
I would recommend this to a friendFridge sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 39 minutes of frigde runing there is a gridge sound comes on.what that be
I would recommend this to a friendUnsatisfied customer - poor quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No manual/instructions. No light in freezer section. No meat bin.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .HI MSCC! Thank you for bringing these issues to our attention. I understand how frustrating it must be to receive your fridge without a manual, a light in the freezer, or a meat bin, as these are important features for a great experience. We want to help you get everything you need to enjoy your product fully.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Not good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Size was a limiting factor for us, so we only had a few options. Regret getting this one, honestly. The evaporator's noise is extremely annoying. I reached out to Frigidaire to see if we had a defect or it was normal - they say it's normal. Whack. Also, of the six soor shelves, 3 have broken off - the little tiny plastic tab that holds it in place does not last long.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.ca or call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Refrigerator from warranty replacement from best b
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs a lot and very noisy this is replacement’s for the defective one
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for reaching out to us. We're sorry to hear about the noise and the frequent running of your replacement refrigerator. We understand how this can be frustrating.
Please feel free to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, so we can better assist you in resolving this issue. -Yhano
Ms
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had 4 of the same refrigerators delivered with the same apparently manufacture damage. The damage is on the left door near the top, I didn't pay all this money for damaged merchandise. This has been a very big inconvenience. Someone needs to communicate with the warehouse About the issue with this particular Frigidaire refrigerator. They need to check the inventory and send it back to Frigidaire if it is all damaged so Frigidaire can correct the damage when manufactured.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello there. We can feel the disappointment, and we want you to know that we are willing to help you with any possible options we have. We understand how important it is to have quality appliances at home. Please don't hesitate to contact us for more assistance via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. ~Ruth
Not really what we wanted, but it does the job.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We first purchased a different Fridge and was given a Delivery Date of Nov-28th. This was then changed to Dec-2nd, we were willing to wait for the fridge we had wanted, until the Delivery Date changed again to Feb. A 3 month Delay in the fridge wanted. We canceled the order of course and complained to the Company. We ended up purchasing This Specific Refrigerator only because it was a Floor Model, was Discounted, and then Discounted again because of our hassle. We still had to wait 2 weeks for it to be delivered. I give their delivery guys 5 stars, but the Delivery Service itself.. ZERO Stars. This Fridge will become a garage fridge where people don't see it because it came off the floor with scratches and dents. I just needed something to hold Thanksgiving left-overs, and that didn't even happen.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .We are sorry your experience didn’t match your expectations with your refrigerator. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
Expensive and not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have one year and two months with the refrigerator and is been now 3 repairs. I dont recommend this units. Dont buy it.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We’re very sorry to hear about the repeated issues you've experienced with your refrigerator. That’s certainly not the reliability we expect from our products, and we understand how frustrating this must be after just over a year of ownership.
Your feedback is important, and we take it seriously. We’d like to review your case to see if there’s anything more we can do to help. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money no egg keeper no lunch meat drawer door shelves poorly designed so that not even Best Buy installers could put them in geek squad shows up a week later puts shelves in & after 3 days top shelf & everything on it falls off door & on my foot
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello! We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention about your French door refrigerator. The egg tray is not included but you can purchase this separately. With regards to the shelves, we would like an opportunity to really work on your experience with us, and our team would like to step in to see how we can help. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. ~Sam
- Cons mentioned:Freezer lighting
Broken refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery person didn't put it together correctly and ruined the ice cube connection maker! Now cannot use it.. Also no room in freezer! At dall!
No, I would not recommend this to a friend Quit cooling within 4 mo.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in Jan 2024. It is May and already not working. Called Best buy total membership and they transferred me to Fridgidaire. Apparanty, the Total Membership is useless here when there is a manufacture warranty still in effect. So that was over half hour wait to speak to somebody. Also, fridge door can be difficult to shut if not allligned correctly.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
Poor Construction / Manufacturing Defects
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this purchase so far. I have only had the fridge for 2 months, but the poor construction with multiple manufacturing defects have had me going in circles trying to get it replaced since it cannot be repaired. The display model at multiple stores don’t have any of the problems I have, so I know I just got a lemon, but it shouldn’t be this difficult to get a non-defective product! Regretting choosing Frigidaire.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, KarlyD! Thank you for sharing your experience with our product. Your appliance is covered by a one-year limited warranty. It sounds like we have an opportunity to really work on your experience with us, and our team would like to step in to see how we can help. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
~Sam
Wouldn’t recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud, door shuts hard. Not smudge resistant. Keeps food smell in even after food isn’t in there.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for reaching out and sharing your concerns. We're sorry to hear about the issues you're experiencing with the refrigerator. For the loud noise, please ensure that the vents on the refrigerator are not blocked and that there is adequate air circulation around the unit, as restricted airflow can cause unusual noises. For hard door closing, we recommend checking the door seals to ensure they’re clean and undamaged, as a poor seal can cause these issues. Also, ensure that the refrigerator is level, as uneven positioning can affect door alignment and operation.
As for the smudge resistance, we understand how frustrating that can be. Regular cleaning may help with maintaining the appearance.
If you're noticing persistent odors, we suggest checking for any food debris inside or using an odor absorber to help eliminate smells. If the issues persist, feel free to connect with us via Live Chat or call 1-800-374-4432, Monday-Friday, 8:30 a.m. to 8 p.m. EST. We’d be happy to assist you further! -Yhano
Stay away
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator on Aug 11, 2024. Started off great. About two weeks ago the ice maker stopped making ice. Came home today to a warm refrigerator and ruined groceries. Thanks Frigidaire.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no! This is not what we want to hear, Sporty. We greatly appreciate you taking the time to provide us with a review and for bringing this to our attention. Please accept our sincerest apologies for the inconvenience this may have caused you, as this is not the kind of ownership experience we want to leave you with.
We’re sorry to learn that your experience with our brand was less than satisfactory. Please know that we strive to produce quality products, and your feedback does not go unnoticed.
We take great satisfaction in meeting your high standards for quality, and if you still need assistance with dispatching a technician, feel free to connect with us on a call by dialing 1-800-374-4432, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you. ~Juan
Poor customer service management at Winston Salem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was open box and did not work after installation. It never got cold in refrigerator or freezer part. Terrible customer service at Winston Salem store to get money back would never purchase another appliance from a store that you can’t even call on phone!!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .First and foremost, please accept our sincerest apologies for the unsatisfactory experience you had with usIt sounds like we have an opportunity to really work on your experience with us, and our team would like to step in to see how we can help. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
- Cons mentioned:Freezer lighting
Damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was damaged. Ice maker did not work. Disappointing
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi RM17! We're saddened to hear that your ice maker didn't perform as expected; this is certainly not the type of ownership we strive for you to have. If your ice maker is not making enough ice, you can check the freezer control to see if it is set to too warm. Set the freezer control to a colder setting to improve the performance of the ice maker. Allow 24 hours for the temperature to stabilize. You can also check the fill cup and the tube at the back of the ice maker. If they are covered in ice, look for a blockage. If you see an obstruction, clean your refrigerator's water line. If that doesn't work, consider replacing the water fill tubes. Water gets to your ice maker from the main supply line in your house. If that line gets blocked, water won't be able to go into your ice maker. If you have particularly hard water, it may be that mineral deposits have created a blockage. If the issue still persists, you can contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to help in any way we can. ~Jaycee
Do not stand behind products
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door shelf was cracked upon delivery. I reached out to Best Buy and was told I only had 15 to notify them. I was at 17 days. They would not replace the shelf. Horrible customer service.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, valued customer! Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. This is not the ownership experience we would want for you, and we can understand your disappointment. We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products. Should you need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist. - Jessica
Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, delivery and installation! So easy, and team was professional! Would definitely recommend!
I would recommend this to a friendFreezing Everything
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was awful because it froze all of produce and the Geek Tech couldn’t fix it as well! I returned it for a different refrigerator because of this issue..
No, I would not recommend this to a friend