Customer Ratings & Reviews
- Model:
- FFTR1814TS
- SKU:
- 5838303
Rating by feature
- Quality
Rating 4.1 out of 5 stars
- Value
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the ample size and space of the 18.1 Cu. Ft. Top-Freezer Refrigerator, along with its reasonable price. Many find it performs well and keeps food cold, although some note that it can be noisy and that the freezer lacks a light. A few customers also mentioned that they would have preferred additional features such as glass shelves or a deli drawer.
This summary was generated by AI based on customer reviews.
Does the job overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge does the job overall but the fridge and freezer space is not big at all.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for sharing your feedback, Jayf. We are constantly working to improve our selections/features and ensure that we’re meeting our customers’ needs. Although we’re not always able to predict what will be available, we regularly pass along our customers’ requests to our Design Team for particular production models. ~Courtney
Fridgidaire Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the refrigerator.We had some problems with the seals but they came right out and fixed the problem. Great now
I would recommend this to a friendworst deliver service ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a refrigerator and when it was delivered, the handles were missing. The Best Buy delivery men were very difficult and refused to correct the problem or order the missing parts. I have been trying to reach someone from Best Buy for days and I keep being transferred to different departments.I cannot use the refrigerator.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no! We are terribly sorry to hear about the obstacles you have been presented. Please contact us directly so that we can see where we can help. -Jennifer
- Cons mentioned:Noise level
Nice fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge good space just a little to noisy that’s why I gave it 3 stars
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi. Salva! Thank you for taking the time out to provide us with your feedback on your refrigerator. We understand that some sounds coming from your refrigerator can be a little clamorous. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Thank you for your time and loyalty with us. Kindly, Ciara
- Cons mentioned:Freezer
The freezer stopped working -
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer stopped working less than a year after purchase
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hey, Nan2! We appreciate your feedback. We are sorry to hear that your unit has malfunctioned. We would be glad to help you. If your freezer has stopped cooling, verify that the unit is fully plugged in and there is power going to the unit. The unit should be plugged into a GFCI outlet, if it is, reset it. If there was recently a power outage, reset the circuit breaker where the unit is located. Also, be sure to check what the temperature control is set to. Be sure the unit is set to the recommended temperature according to your use and care guide. Lastly, be aware of where the unit is located. These models perform well between a 50 and 110-degree ambient. Below 50 degree ambient, the freezer control should be adjusted to the coldest setting. The product will operate down to 39-degree ambient, but there is a risk of food items freezing in the fresh food compartment. To reduce the risk of food freezing, fresh food control should be adjusted to a warmer setting. If the unit is in a location where the temperature is lower than 53 degrees (Garage, Mudroom, Laundry Room, Outdoor Storage). Some units will require a garage kit. Garage kits must be purchased from a part distributor and installed by an authorized service provider. If further assistance is needed, call us at 1 (800) 374-4432. We are available from 8:30 am to 8 pm EST Monday through Friday. ~Keyanna
died in less than 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 5/12/2018 Died 2/5/2020 Called BB - No longer under Best Buy warranty Called Frigidaire - No longer under Frigidaire warranty You would think a BRAND NEW fridge would last more than 20 months. Buyer Beware!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no, twartacus! We're sorry to hear that you've had this experience and would like to see how we can help.
Please send us an email message to [email protected] with the following in the subject line: “Reviewed (twartacus)” so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you provide your full contact name, address, phone number along with your refrigerator's model, serial number and date of purchase. Please also include a brief description of what you have experienced. We are eager to speak with you and restore your confidence in our brand! Kindly, Courtney
Ok but not good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator stopped working after 2 years, no longer under warranty
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Gironhe. Thank you so much for notifying us about your experience with this refrigerator! Please know that we make every effort to ensure our consumers have the best experience and your experience does not go unnoticed for continuous improvement. We’d love the chance to hear more about this and see what options we have to assist you in this situation. When you have a moment, don’t hesitate to join us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to help! – Hailea
the product was damaged in two locations.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They need to take better care of their products in the box. Side was damaged and drawers inside the unit were broken. I was given a discount when we drove 35 miles back for the side but did not know the drawers were broken too at that time. Not until opened and putting it in its place did we find this. It was very frustrating.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello Ruby, we know you were excited about your purchase and having issues so soon certainly falls short of expectations. If you are still experiencing concerns with your refrigerator please reach out to your local retailer or us directly to discuss further. Kindly, Jennifer
Broke
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator portion stopped working in less than 3 weeks. Spoiled food. BB is sending me a new 1 but I don’t know if I want it.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, SDB77.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We are happy to learn Best Buy is assisting in this matter. Feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice modern looking fridge works well and looks nice
I would recommend this to a friendAwful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Of course I just hit a year of having this fridge and it completely stopped working! 100% piece of junk, do not buy! It will prob cost more to fix than its worth....lesson learned
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Jped. We understand the importance of having a functional refrigerator. We will be happy to assist. We would like to gather information regarding your refrigerator. Please contact us referring to this review via email at [email protected] or for immediate assistance call us at 1.888.203.1389 Mon-Fri 8a-8p EST.-R'Shaye
Perfect for garage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy the garage kit with this fridge. Freezer will continue to work regardless of the temp
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for the quick feedback Rick. ~ Anna
Not working sinc installed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has been informed. No one has fixed it yet. brand New item.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, JayM.
I am sorry to hear your appliance has not worked since installation. We would love to gather more information regarding this matter. At your earliest convenience, please contact us directly at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST. Or, you may send us a quick note via our email [email protected].
Kindly,
R'Shaye
The refrigerator never worked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product never worked. Waited three weeks for service to repair the problem
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We apologize for the delay you are experiencing with service, Revcc. We are happy to review your situation for what options may be available to resolve your concerns. If you still have a concern of sorts, contact us at 1-888-203-1389 Mon-Fri 8am to 8pm and Sat 9am to 6pm EST. -Jennifer
Horrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop cooling after 3 weeks. This is a poor product, do not buy
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no, Stscy! We apologize for any matters you have experienced with your refrigerator in such a short time. Please know that we strive to provide the best products and your concerns do not go unnoticed. So that we are able to properly assist you, please reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience. –Ciara
Leaking black liquid
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the 2 year anniversary it started leaking black fluid
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Donnie.
I am sorry to learn this about your refrigerator. We certainly want to gather more information regarding this matter. At your earliest convenience, please contact us directly at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST. Or, you may send us a quick note via our email [email protected].
Kindly,
R'Shaye
Did not last more than two years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace it before two years , it did not worked
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Cherri.
We apologize your refrigerator was not working. We hope we will be able to restore your faith in our products again. Please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Horrible Customer Service and Delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. May carpet is still wet from Delivery
No, I would not recommend this to a friend- Cons mentioned:Noise level
Still works 8 years later
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not the fanciest fridge out there but it does its job. Pros: Still works 8 years later without any needed maintenance or repairs. Cons: It makes a loud metallic clicking sound every hour or so. The stuff stored in the back of the fridge is prone to freezing even though its not in the freezer.
I would recommend this to a friend I WOULD NOT BUY IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working less than 6 months after purchase
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Reese! We’re disappointed to learn about your experience with the refrigerator. The owner’s manual provides several tips on page 21 in the owner’s manual which is viewable here: https://content.syndigo.com/asset/e162e802-668d-4958-bbce-dc3a191cbe4f/original.pdf. Should you need further assistance, please feel free to chat with us online at our webpage Mon - Fri 8:30 am - 8 pm (EST). -Chris
