Customer Ratings & Reviews

this refrigerator hasn't worked properly since it was installed. Unfortunately a few days after having it for a month we've been fighting with the evaporator not working properly and dealing with food spoilage in the refrigerator because the freezer has poorly designed vents that get blocked by food packaging and cause the refrigerator to stop working!? How much is Best Buy willing to spend on food spoilage reimbursement before we are allowed to exchange this lemon! We've already been through 2 repair visits for the same problem!! And no I don't think it's reasonable to be told to only have 10 items in the freezer so the vents remain clear. This fridge is supposed to support a family of 4? It doesn't even support one person.

Nice fridge minus the dent that came with it. Second unit delivered, not wasting time trying for a thrid one.

I purchased this fridge with "lease to own" program. During the delivery (sep 10,21) it got some scratches which didn't have issues with since it's on the side. But that same day it started making wierd noises so I called the next day and was told they would replace it. The next day the were suposed to call me to let me know when they would pick up this one and bring the other one. Well, they never did. So I called again, and again, and again...Ever since I started calling and they just kept transferring me from one department to another, with almost 1 hour wait in between and never answered. When they finally did I was told that the store warranty was over so I had to call "progressive" which I did and now they say I need a notarized letter and proof that what I'm saying is true. It's been over a month since all this started. The guy who sold me this fridge NEVER mentioned we needed to do all of that in order to get a fridge that works perfectly fine. He put it so simple and easy. Itsnot like I'm having it for free. I'm paying on time, I even added the extended warranty. The fridge it's working but it freezes the stuff in the rear of the fridge. What if it wasn't working at all? Honestly I wouldn't recommend doing business with them. They're not being transparent when they offer the warranty nor the program. Because this guy offered it, I didn't even know they had it. That been said I don't know if I would recommend this fridge or not.

I like the features of this refrigerator however the doors don't swing shut ... they go to a certain point and either stop completely or swing back open. Very easy to walk away only to find out that the door is still open. I will be contacting Best Buy about getting this taken care of.

Bought fridge I wanted. It’s good size but thought the outside material wasn’t glossed over from the pics but it’s very glossy and finger prints show tremendously. Also came with a dent in the door. Delivery people ripped off the plastic film without asking aswell and left pieces of it in the edges. Looks ugly. Should have bought a better fridge but it does the job

Too many add on, i.e., delivery charge, installation charge, haul of old refrig charge and ice maker considered "optional." No compartment for eggs nor butter section. Would NOT purchase this appliance for my primary residence but it's adequate for vacation property.

I would not have kept this refrigerator, but i need it. Ifeel i have to duck down to grab anything out. I am 5'6". When you turn the knob to coolest the whole plate above moves so you have to turn back down so it doesn't look broken.