Customer Ratings & Reviews
- Model:
- FRAE2024AW
- SKU:
- 11991172
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.3 out of 5 stars
- Pros mentioned:Overall performance
Bad installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is an excellent refrigerator. The installation and follow up visit by the geek squad to fix the problem of no light when opening the door was worst than worst. I returned the first refrigerator with the same problem. The second unit was fixed by the Frigidaire technician as all that was missing in both cases was a simple magnet that is supposed to be installed upon delivery but it wasn't, twice! Hopefully this will help the installation team going forward, remember the door magnet please.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to share your experience, Luis D. We’re glad to hear that you find the refrigerator excellent. However, we sincerely apologize for the inconvenience and frustration caused by the installation and follow-up visits, especially with the missing door magnet that affected the light function. Your feedback is very valuable, and we will certainly share your comments with the installation team to ensure this important detail is not overlooked in the future.
If there is anything we can do on our end to improve your experience or your ratings, please feel free to reach out. Additionally, if you have any suggestions, comments, or concerns, we invite you to connect with us via Live Chat on our website or by calling our Customer Support team at 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and have a great rest of your day! - Maico
That is what I am looking for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has Enough space. Its perfect for garage and good storage for my cold food. I LOVE IT so far.
I would recommend this to a friendfrididare single door refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the unit but it was damaged twice, had to wait on a third unit that might have issues.
I would recommend this to a friendBroken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant use. Broken off the hinges and delivery men just left.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We'd like to learn more about your specific situation. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
excellent store and delivery service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just what i wanted at a reasonable price have upright freezer just need fridge space
I would recommend this to a friendLove It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to our household. Perfect for storing extra drinks and food.
I would recommend this to a friendmy garage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent garage refrigerator with good space overall
I would recommend this to a friendfridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent Fridge plenty of room and customizable shleves
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was just what we wanted just the refrigerator without deep freeze garage ready.
I would recommend this to a friendWorst Place to Purchase Appliance- No AfterCare,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a unit from bestbuy. Turns out it is defective. BB sent a tech who confirmed defect and said it needs to be replaced, and someone would contact me on this. No one contacted me. I followed up with a call and a report of the outcome of the visit, and got a care agent that literally asked me to return the unit myself (I paid for delivery). I explained a previous rep informed me that BB will deliver a replacement and pick up old unit. My advise, feel free to patronize best buy, buy the total member stuff (which I have), but expect literally the worst customer service in the case you need some sort of care. Expect a complete bait and switch, its a racket and a scam followed by reasonable justification. Be careful. Thank you for your attention to this matter! I'd give less than 1-Star if I could
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to share your experience, ElBee. We’re truly sorry to hear about the issues with your refrigerator and the frustrating customer service you’ve encountered. It’s completely understandable to feel disappointed, especially when you’ve been given conflicting information and left without the support you expected. Please accept our sincere apologies for the inconvenience and stress this has caused. If there’s anything we can do to assist you or help navigate this situation, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Delivery Fee!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy attempted to deliver this refrigerator twice . . . both times it was delivered to my home damaged. Sent them both back and I was still charged for the delivery! I was refunded everything but the $39.99 and customer care told me that it was because the delivery was completed! What??? I returned the refrigerators not out of convenience but because of damage. Terrible policy! This was right after I spent $2400 on a new camera!!! I won't be going back to Best Buy anytime soon!!!!!!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, JimS! We’re very sorry to hear about the frustrating experience you had with your refrigerator deliveries. It’s completely understandable to feel upset after receiving damaged units twice and still being charged for delivery. We know that situations like this can be stressful, especially following a large purchase like your new camera.
While the delivery process is handled through Best Buy, your feedback is important, and we truly empathize with the inconvenience and frustration this caused. We hope that sharing your concerns directly with their customer care team may help clarify the situation further.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for sharing your experience, and we sincerely appreciate your patience as you navigate this issue. - Maico
Great garage set
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast easy delivery great appliances forcthe garage with matching freezer
I would recommend this to a friendGreat garage refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have this in our garage. So far so good. We replaced a 25 year old side by side, so hoping this is more energy efficient.
I would recommend this to a friendAwesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the performance of this refrigerator
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working Great!! Wanted a single door with no freezer. Hard to find. Would recommend using Best Buy. Got it to me quickly .
I would recommend this to a friendStand Alone Garage Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this works great in my garage. It gives plenty of refrigeration storage.
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is great and I highly recommend this product and reliability
I would recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge did not work had to wait to send back and others were on back order for a month
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello KevinD,
Thank you for taking time to provide us your review and experience! and Thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Owen
Update your website Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy canceled my order for a second time, even after confirming via chat, "don't worry at all, we will get the item to you." Even now, moments after receiving my cancelation email, the product still shows available to purchase on the website. Absolutely frustrating again.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for bringing this to our attention, and we're sorry to hear that this has been your experience thus far, Chris. Please know our design and engineering teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. We strive to ensure we provide the best experience possible for our consumers. If you have any specific feedback or need assistance with an appliance, please let us know! If there is anything we can do to improve your experience, you can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi
Malfunctioning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return it. It wasn’t working correctly and they couldn’t fix it.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Scottie! Thank you for providing feedback. We regret that your experience did not meet your expectations. Although this is an unusual occurrence, we strongly advise that you inspect the appliances upon delivery for any flaws so that the local store where you purchased it can replace the unit. We strongly advise you to keep in touch with your local dealer to have it corrected and see if they can replace the unit. In the event that they are unable to resolve the issue please contact us via Live Chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.-8 p.m. EST, and we'll be glad to help. -Sam