Customer Ratings & Reviews
- Model:
- FFUE2024AW
- SKU:
- 6524178
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the 20.0 Cu. Ft. Garage Ready Upright Freezer's spacious capacity and overall performance, with users noting its attractive appearance in their homes. The freezer's size and quiet operation are also well-received, along with its effective temperature control. Furthermore, the design and color options have garnered positive feedback.
This summary was generated by AI based on customer reviews.
Great purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets very cold quickly! We paired it with the fridge of the same size and love the look of the two side by side. Also the doors can be configured to open on either side.
I would recommend this to a friendI recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product I would suggest this freezer for anyone looking to find an affordable freezer that gets the job done
I would recommend this to a friendNice freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really nice upright freezer. I am happy with the clean looking inside.
I would recommend this to a friendHorrible Freezer - Don't Waste Your Money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad experiences and poor Frigidaire customer service. Do NOT buy this 20 CF Frigidaire Freezer. - We owned a Frigidaire freezer for 15+ years, and it worked like a champ. Based upon that experience, we chose to replace that unit with this bigger one. - We purchased this unit in July 2024 (along with the Best Buy Extended Warranty.) It has failed twice under the Frigidaire standard first year warranty. - It initially failed in April 2025. We lost about $1,000 in food. Online, Frigidaire claims they will cover $250 in spoilage, but they refused our claim. Frigidaire sent a local 3rd party repair company to service the unit. Instead of inspecting the primary freezer component and doing the repair right, they replaced a part which was easily for them to access. - The freezer failed again 2 months later in early June 2025. This time Frigidaire sent their own repair person who immediately identified the issue (the main freezing component behind the inside panel was covered with frost for some reason.) He mentioned the new units which are digital do not hold up like our previous freezer. More food spoilage, and weeks of the freezer alarm going off about once every 1-2 hours, including all through the night which has kept our dog awake. - Our unit was supposed to be repaired on 6/16/25, but they cancelled that appointment. Frigidaire staff has been friendly, however, this process has been horrible. Our unit is now due to be repaired on 6/25. Unit is currently unplugged.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, valued consumer! We sincerely apologize for your recent experience with your Frigidaire product and the customer service you received. This is not the experience we want for new owners such as yourself. We recommend reaching out to us via live chat at https://www.frigidaire.com/en/ or by phone at 1-800-374-4432. Our experts are available to assist you Monday-Friday, 8:30 am - 8 pm EST. - Maico
Works well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than the previous Frigidaire stand up freezer that its replacing but it still does the job.
I would recommend this to a friendMy Food Savior
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right Size Right Color And keeps food Frozen EFFICIENTLY Too! What more could you ask for?
I would recommend this to a friendMr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too soon to tell for sure but, so far so good.m, we shall see in the future.
I would recommend this to a friendAwesome freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great freezer Awesome customer service Fantastic crew
I would recommend this to a friendGame freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking freezer so far so good. I hope it lasts a long time since the one I purchased prior (Whirlpool) took a crap in one month and spoiled $1500 worth of food.
I would recommend this to a friend20cf fridgidaire freezer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this freezer, so happy with it and keeps my food frozen nicely .
I would recommend this to a friendDo Not Buy This Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in Dec 2023, installed by Best Buy in Jan 2024. It is Nov 2025 and found this morning that the freezer interior is warm and all the food in it spoiled. We bought this specifically because it is supposed to have an audible alarm when warm or the door left open. No alarm warned us of any issues. Just ruined $500 worth of food. Spoke with Best Buy and their response was "regret to inform you" they won't fix it. Best Buy's customer service is as bad as this unit's quality.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi DanU! Thank you for reaching out. We’re very sorry to hear about the issue with your freezer and the spoilage of your food. We understand how frustrating this must be, especially given that the alarm feature did not alert you to the problem.
For further assistance, please contact our Customer Care Team via Live Chat at Frigidaire.com or by phone at 1-877-435-3287, Monday–Friday 8:30 AM–8 PM ET and Saturday 9 AM–6 PM ET. Our team will be happy to review your situation and help determine the best next steps. - Reed
door doesn't close
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door doesn't close well, it gets snowy inside.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We’re sorry to hear that you’re experiencing issues with the door not sealing properly and frost buildup inside your unit. This may be due to an improper seal or alignment. We recommend checking the door gasket for any obstructions or gaps. If the issue persists, our team would be happy to assist you further. Please contact us at 1-800-374-4432 or visit www.frigidaire.com for support. We appreciate your feedback and the opportunity to help resolve this for you! -Rox
Best Freezer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this freezer ! And the delivery team was great! Very professional and helpful
I would recommend this to a friendExcellent value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent appliance. Interior is spacious and shelf’s adjustable for different size food.
I would recommend this to a friend4 MONTHS and the fridge is NO LONGER hold a FREEZE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is horrible. It's only been 4 months and it no longer holds a freeze and continuously beeps that the temperature is too high with no resolution. My food is thawing. DO NOT RECOMMEND
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi Kiki! Thank you for sharing your feedback with us. We’re very sorry to hear that your freezer is no longer maintaining the proper temperature after only a few months of use. We understand how concerning it is to hear repeated high-temperature alerts and see food beginning to thaw, and we regret the inconvenience and frustration this has caused.
Your appliance should perform reliably, and this is certainly not the experience we want for our customers. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Nice Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the carbon look and no fingerprints ever...I have no complaints. Would recommend.
I would recommend this to a friendGreat Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and customer service at the sale was great!
I would recommend this to a friendFreezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing freezer built wonderfully very sturdy! Highly recommended.
I would recommend this to a friendFrigidaire Upright Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well built freezer, works as described in garage heat/cold
I would recommend this to a friendGreat Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly and when first turned on it got cold quickly
I would recommend this to a friend