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Customer Ratings & Reviews

Your price for this item is $999.99

Customer reviews

Rating 4.2 out of 5 stars with 153 reviews

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  • Quality

    Rating 3.9 out of 5 stars

  • Value

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

85%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-153 of 153 reviews
  • Rated 5 out of 5 stars

    Cut n Dry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is what it looks like. It's simply a good standard fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice fridge. It’s not loud at all! Works great!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Breakdowns

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than 2 years old and have already replaced the air circulation fan 2 times. Without the fan, cold air does not circulate from the freezer to the refrigerator. Thank goodness I had enough mechanical skill to replace the fan myself, rather than paying $$$ to a serviceman. The door shelves in the Frigidaire are a joke. They keep popping our of place and spilling bottles and cans on the floor. Right now the shelves are held in place with Gorilla duct tape. The second hand Hotpoint refrigerator that came with our home purchase 8 years ago has never had a problem. I am disappointed that Frigidaire is unable to manufacture a reliable product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Frigidaire Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with this purchase. It doesnt hold bulky storage containers or more than two gallons of milk on each compartment without it looking like the glass will buckle.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi Ninash. We hear your voice and appreciate that you've taken your time to share your important quality and design concerns. Striving to be the best home appliance company in North America, we do value your opinion. We regret to hear that your ownership thus far has not been satisfactory. This is absolutely not the experience we wish upon any of our consumers. If needed, please contact our customer service team to discuss further by calling 1-888-203-1389 Mon-Fri, 8am - 8pm (EST) Sat, 9am - 6pm (EST) Kindly, Anna Frigidaire

  • Rated 1 out of 5 stars

    worst purchase ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my was really bad made,, finished really awful, scratches everywhere, dent on the side,, door borders stain ,,really mad when to best buy and exchanged

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi, tati! Thank you for your review. We are sorry to hear that you were not pleased with the physical appearance of your appliance. Your feedback is valuable to us and has not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. Frigidaire

  • Rated 1 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Door is all scratched. Door inside all falls out. Scratched and horrible item. Don’t buy. I hate fridge.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello, Gidgit07.
      We would love to speak with you about your experience with your appliances. We hate to see when our customers are not happy with their appliances. When you have a free moment, please call us at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
      Kindly,
      R'Shaye Frigidaire

  • Rated 1 out of 5 stars

    stopped cooling after a year and a half

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large fridge, plenty space, great for a second fridge to store bulk items. Horrible quality; stopped cooling appropriately after 1.5 years.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello, Ponarv! Thank you for your review. We sincerely apologize for your experience with your refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana Frigidaire

  • Rated 1 out of 5 stars

    The cooling stops working one month after 1 year.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cooling stops working one month after 1 year. I could solve problem yet.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Oh no, Alam! We are sorry to hear that you are having such difficulties with your refrigerator. We would be glad to help. If your unit has stopped cooling, you need to verify the unit plugged into its own GFCI outlet and has power going to it. If there was recently a power outage, reset the breaker. We also need to verify the unit temperature is set correctly. Note that if the unit is set too cold, it may cause frost build up on the vents and cause poor air circulation, resulting in an uncool unit. Adjust Temp Control to recommended settings, allowing 24 hours for any adjustments made. Also, where is the unit located? ​These models perform well between a 50 and 110-degree ambient. Below 50 degree ambient, the freezer control should be adjusted to the coldest setting. The product will operate down to 39-degree ambient, but there is a risk of food items freezing in the fresh food compartment. To reduce the risk of food freezing, the fresh food control should be adjusted to a warmer setting. Lastly, is the compressor starting? ​This can be determined by listening for the compressor (humming sound). If you have checked all of this and your unit is still not cool, please reach out directly. Reach us via Live Chat on our website or by phone at 1 (800) 374-4432. We are available Monday through Friday from 8:30 am to 8 pm Eastern Standard Time. ~Keyanna Frigidaire

  • Rated 5 out of 5 stars

    Long Lasting and Reliable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a bit noisy but unless you sleep in your kitchen it shouldn’t bother you. I have the brushed steel version of this in my townhouse. It’s been going great since 2011. It keeps my food nice and cold and ice cream in the freezer is hard and solid. I love the detachable rails and the wide shelves inside the door. Since so many pieces are easy to remove, cleaning is quick and thorough. The boxy design of the interior allows for a lot of storage space in both the fridge and freezer sections. It’s a practical, no frills refrigerator but it works great and won’t let you down. I just bought the white version for a rental property too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator, lots of space in the freezer and runs fairly silent. There is a slight hum when its on, but its not noticeable unless you're standing right next to it. I'm 6ft tall and this refrigerator is almost as tall as me. Ordering was a breeze, but the delivery was a nightmare. There was a dent on the side of it, but it doesn't affect the performance and I wasn't too concerned about it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Second time was a charm!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted us and does the job! Had to return once, but second unit holding on strong!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Third Time's the Charm

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this fridge, and the first time it was delivered, there was a giant dent in the side. The second one I had delivered, the freezer would not get cold enough to freeze ice cream, so I had another exchange. I'm on my third fridge right now, but this one seems to be functioning as intended so that's nice. I took off a couple of stars because these seem to have inconsistent quality, so definitely keep an eye on it during the 15 day grace period from Best Buy. The door shelves are also a little flimsy and have gaps in them, so smaller stuff may slide through it. Other than that, the fridge does the job.

    I would recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello, Nomtank! We appreciate your review! We sincerely apologize about your previous experience with your Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerators. We make every effort to manufacture quality products, our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement.~Briana Frigidaire

  • Rated 4 out of 5 stars

    Not for cold weather garage use.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Swapped this unit from a Whirpool (thanks BB) in the hope it would work in cold weather in my Northern NJ garage. It was better, but not good enough so it ended up in my basement.

    I would recommend this to a friend