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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 471 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the spaciousness, space, and price of the 20 Cu. Ft. Top-Freezer Refrigerator. They appreciate the generous storage capacity, ample space for food and drinks, and the reasonable price point. While some customers have concerns about the lack of a freezer light and noise, overall, customers are pleased with the size, design, and cooling capabilities of the refrigerator.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 471 reviews
  • Rated 2 out of 5 stars

    Malfunctioning fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fan was bad when received.. frigidaire had it fuxed but had no use for 4 weeks

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      We’re saddened to learn that you are having troubles with your refrigerator. You may be confident that we value your opinions and will continue to put quality first. Should you ever need any assistance or have any additional concerns, feel free to connect with us at 1-800-374-4432, Monday-Friday 8:30 a.m.–8 p.m. EST, and we will be happy to assist.-Angel Frigidaire

  • Rated 1 out of 5 stars

    Refrigerator missing parts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s was delivered and missing parts and also it took long for pats to get deliver and no one followed up with me I expected better service from beat buy

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi, Gloria. This is so disappointing. We understand that it's very important for quality control to check every part of the product before delivery. We are here to help you get the missing parts for your appliance. Please reach out to us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. ~Ruth Frigidaire

  • Rated 2 out of 5 stars

    Frigidaire 20 cu ft fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The doors did not close on their own, we had to push them. There were no handles for either freezer or fridge.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Thank you for sharing your concerns with us! We recommend making sure that no objects are blocking the doors from closing. Also know that the handles are recessed on the door. ~Thank you Frigidaire

  • Rated 4 out of 5 stars

    Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal and product. Staff very helpful. I’ll go again

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Damaged upon delivery and still haven't received new one yet.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Best Experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We Love our New refrigerator! The delivery went flawless the Technicians were extremely professional and Quick! The refrigerator came in excellent condition and works! We just got it about half hour ago and it is already cooling, and completely quiet! I Highly recommend getting this and if not this refrigerator getting your refrigerator from Best Buy!!!! Definitely worth the Price Thank You Best Buy you never disappoint!!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Frigidaire garage ready refrigerator.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfect in our garage for a spare refrigerator. Nice size for beverages and food.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Frigidaire SS refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    owned for 2 weeks and we both love it. It is spacious and the freezer gets to 0F, and frig gets to < 34F. This one was selected because it had good reviews and it would fit in the existing space easily. Best Buy Delivery personal were very good. Olive oil on SS helps to prevent fingerprints. and is easy to clean up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 4 out of 5 stars

    Good fridge for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge has been working out so far. It's good for our small space. The only thing is that sometimes the hinge to the door makes a cracking sound when you open or close it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think that the delivery crew was really helpful. They knew how to get the refrigerator through the back door entrance. They found that they had to remove the back door to make the opening large enough for the new refrigerator. They even set the refrigerator up so that it was standing at an even and level on our kitchen floor. They also put the back door in place after bringing the new refrigerator into the house. They also explained about when to put food items into the refrigerator. They also set the temperature of the refrigerator and freezer properly. The piece of new equipment is working extremely well.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great value on this fridge. It is quiet running and reach in convenient. Well lighted and the controls are user friendly. Only one thing confusing is the middle drawer. The two crisper drawers are on smooth easy rollers, but the middle drawer slides on plastic tracks. Not smooth like the other two. Not sure of the why in this design? All around though, a great fridge

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Fridge is great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's so spacious and such a nice fridge haven't seen or had any issues yet I've only had it a couple weeks

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Frigidaire the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got cold fast. Very quiet. All we thought it would be.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer light

    Rated 4 out of 5 stars

    Great but no light in the freezer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge except no light in the freezer. I'm surprised that nobody has mentioned this in the reviews so far. It was the first thing we noticed when they installed it in my mom's kitchen. Too bad these manufacturers have to be so cheap. Otherwise it's fine. Buyer beware. Do you want a light in the freezer? It doesn't have one.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Needs an ice machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Besides not having an ice machine it is great.it fits good and looks good.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Frigidaire - 20 Cu. Ft top freezer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator so far not any problems.Keeps everything nice and cold/ frozen very quiet running very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Frigidaire refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator! Runs well and fit in my space perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 1 out of 5 stars

    What could have been a great fridge fell flat.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I marvel at the decisons manufacturers make these days and how short sighted they are. This fridge is very well thought out. It was packaged up very carefully and thoughtfully, and at first glance seemed like a winner with a real value on the dollar. Whelp my parents on a retirement income bought it i helped them install it. At first blush it seemed to work great. As the freezer started to cool down a horrendous buzzing noise developed and after an hour it was unbearable. Now i had to help them decide if they should live with it, contact Frigidaire and send out a tech, or return it. They waited at least a month for this thing and i made a special trip 4 hours out of my way to help them install it because best buy wont deliver to their address. I didnt feel like going through this again with a second one so i took the freezer access door off to see for myself what was going on. What I found was just cheap crappy design that made it obvious what was causing the issue. The plastic door has Styrofoam behind it, and the only thing holding it on the door is a plastic ring with 3 screws innthr center top where the fan sits. The evaporator fan just clips into a plastic cradle and floats in it with a ton of play, so it of course vibrates. The cradle is a part of the ring that screws into the door panel and what happens is as the fan gets colder it starts to vibrate and given all the foam is loose except where the ring attached that starts to vibrate and its awful. After seening this, its clear to me its designed this way. I did not trust a tech coming out because there was a nonzero chance they would try to con my elderly parents into accepting it was working like it should. I decided to take matters into my own hands and put backer rod in gaps around the Styrofoam and plastic door to hold it in place then taped all the edges down. I also stuffed some material to cushion the fan so it couldn't vibrate as much. Net result is the freezer is now silent and functioning perfectly. You mean to tell me no one at Frigidaire spent an hour testing this design, or spend an extra buck on some tape? This thing was wrapped in 2 miles of tape and probably $20 worth of packing materials but they couldn't be bothered to make sure it actually worked acceptably and spend the $1 in materials to prevent this? Its not just Frigidaire this how everything is now but rather than me raving about what an awesome refrigerator my parents bought im blasting it for the poor quality and poor attention to detail. There are other issues with this fridge that makes it clear to me the assemblers don't care or it was built on a Friday and I will be seriously shocked if it lasts over a year but after simple modifications by me that they could have done at the factory it is now a passable unit. Hope others have better luck than we did. I also hope it lasts a few years but i dont have much hope.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi there, valued customer! Thank you for making time to provide us with your feedback. We want to personally thank you for sharing your important quality concerns and experience with us. Your voice and suggestions matter to us as we constantly strive to be the best home appliance company. We’re sorry your experience didn’t match your expectations. It is an uncommon instance, and we’ll do better in the future. - Jessica Frigidaire

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I purchased this refrigerator...very roomy, love the vegetable and lunch meat drawers... I'm a senior and have plenty of room... everything inside looks nice and neat with room to spare...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, looks very clean! Perfect applance! The vegetables and fruit drawers are easily adjustable.

    I would recommend this to a friend