Customer Ratings & Reviews
- Model:
- FRSS2623AS
- SKU:
- 6506246
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the overall performance, large capacity, and efficient ice production of the 25.6 Cu. Ft. Side-by-Side Refrigerator. Many appreciate its suitable size, convenient temperature controls, and modern design. However, some customers have noted concerns about the noise level and the quality of the interior lighting.
This summary was generated by AI based on customer reviews.
Do not buy Frigidaire products
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. The doors seem unbalanced and the fridge is flimsy. The fridge is running on the recommended setting and it still caused as crack in the freezer liner and it freezes whatever items are on the top shelf of the refrigerator. Very dissatisfied.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, MaggieL. We’re saddened to learn that the appliances have not lived up to expectation and we wanted to apologize for any frustrations you’ve had. Frigidaire specializes in offering high-quality, energy efficient kitchen and laundry appliance and your satisfaction is of the utmost importance to us. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel
Not recommended
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I got, the doors are not level. They replaced it. It is really easy to get frozen in the fridge part. But within one year the ice dispenser started to have problems, by two years the ice maker started to break down.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, ChangfuY! We appreciate your feedback and thank you for reaching out to us. This is not the ownership experience we would want for you, and we can understand your disappointment. We strive to produce quality products, and your feedback does not go unnoticed. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. We would be happy to see how we may be able to assist with this concern. Please join us on a Live Chat [https://www.frigidaire.com/en/contact-us] or call us by phone at 1-800-374-4432, Monday-Friday, 8:30am-8:00pm EST, and we will be happy to assist. ~Juan
home owner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing worse than the frig was frigidaire tech support they had us on the phone for an hour then they hung up. The frig stopped working after 2 weeks, thank god for Best buy they made a exchange for a LG and it seems to be fine.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you so much for taking the time to leave us feedback, RandiK. We're sorry to hear that you feel this way and would love to know more about what it is that you dislike about the appliance. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christian
Ice maker scam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker has possible problems and may need a service call in the future. Seems like it was design this way. Not real pleased
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We regret to hear you are not fully satisfied with your refrigerator and appreciate you sharing your feedback with us. Should you have any concerns in the future or need any assistance, please connect with us via Live Chat and our experts will be happy to assist. -Ciara
- Pros mentioned:Overall performance
Real Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator looks great just waiting for Ice. The 2 men who delivered the new Frig were real Pros. Thanks for their hard and quick work.
I would recommend this to a friend Frigidaire not making ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My ice maker doesn’t work . I will call for assistance soon.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for the update, DebG. I'm sorry to hear your ice maker isn’t working — I know how frustrating that can be. When you're ready to call in, our team will be here to help walk you through the next steps and determine the best solution.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in Jan. within the first month received "over heating" warning alarm. We have it as a built in, so cabinets surrounding it. We pulled it out so it's no where near the wall. Now two weeks later the freeze, what we assume is the ice maker sounds like its working overtime to keep the motor running.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, GerardoG. Thank you for reaching out. We appreciate you sharing your experience and understand how concerning these issues must be, especially with your unit being so new. It’s good that you’ve adjusted the placement to improve ventilation, but we’re sorry to hear that the freezer and ice maker now seem to be overworking.
For further assistance, you can reach out to us by live chat by visiting our website at Frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, at your convenience, and we will be happy to assist. -Reed
Don’t recommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Air filter and water filter change was required to be changed after 1 month of use. It keeps draining water.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Lorenn. Thank you for your feedback. We’re sorry to hear you’re experiencing issues with the air and water filters after just one month of use, as well as continuous water drainage. That’s definitely not typical, and we’d like to help resolve this for you. Please reach out to our Customer Care Team so we can troubleshoot and determine whether a part needs replacement or if there’s a possible installation issue. We appreciate you choosing Frigidaire and want to ensure your appliance performs as expected. Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. ~Ruth
POOR CUSTOMER SERVICE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a scheduled delivery for November 28 for a refrigerator that we purchased on November 13. We received notice that the window would be from 3:00 to 7:00 pm. No delivery happened, but the bigger issue is we were never contacted by anyone with Best Buy or contracted (??) delivery company. I called the 800 number twice, and neither time were they able to reach the dispatcher. The next morning the status online was changed to “We need you to schedule your appointment”. I still have not been contacted by anyone associated with BestBuy. When I called the 800 number I was informed that it was not likely it would be delivered today. This is now 2 weeks without a Refrigerator and 2 days off work without pay. And it appears based on the lack of communication by the Vendor, I am the only one who really cares.
I would recommend this to a friendLatouchia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice had never work right even after they put a new part on it. Very disappointed of this refrigerator
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, LatouchiaM! We are sad to hear that this has been your experience with your refrigerator. We can understand your frustration and are here to help. We would like to ensure that your refrigerator will work as designed. At your convenience, please reach out to us by live chat at www.frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. -Rox
PAY MORE FOR A BETTER FRIDGE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking fridge. About all i can say good about it. The freezer leaks, condensation builds up inside. Seals seem to be making contact. Ice maker makes ice so slow. Seems like it onky makes 4 cubes at a time
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you've had a less than stellar experience with your refrigerator, Jason. We can assure you that this is never the kind of experience we would want to leave you with. We strive to provide our customers nothing but a positive experience with us, and we regret that we were unable to deliver those results for you. If there is anything we can do to improve you experience with us, please do not hesitate to connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
- Pros mentioned:Capacity
Spacious! I love this refrigerator.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. Enough room to organize everything.
I would recommend this to a friend - Pros mentioned:Capacity
More then expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not have the floor display at the best buy i went to .. and I usually want ti see what im buying especially for this amount ! When it arrived it was more then I expected bigger alot of room water comes oit faster them my old refrigerator
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .We are so happy and excited to know that you took a chance and that you are pleased with your Frigidaire purchase. Welcome to our family. We're glad that you are here! ~ Christy
No a great experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work the first day i got it. Had to have it repaired. Needed a new compressor. The doors were also crooked when it arrived.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for bringing this to our attention, and we're sorry to hear that the appliance did not live up to your expectations, MarkF. We have no known issues with this model, and we provide a comprehensive one-year warranty to protect your investment from any unexpected issues. While we cannot guarantee you will never have an issue, we are confident you will get many years of enjoyment from your appliance. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi
- Cons mentioned:Noise level
Frigidare BEWARE!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.made too much noise/ you did not set up bougjt kit to set up for nothing---returned on recall!!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
Beware of delivery
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware of delivery, third party delivered product and damaged our cabinets and every time we tried to call Best Buy they gave us another number to call and third party had us call Best Buy. Never got the damage repaired.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi Wolfpack878, we are sorry your experience didn’t match your expectations with your Frigidaire 26 Cu. Ft. 36" Standard-Depth Side-by-Side Refrigerator FRSS2623AS. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like to investigate your concerns further to assist you properly. We're here to help.
Please join us via Live Chat on our website https://www.frigidaire.com/en/ or through our Customer Support by calling 800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you and have a great rest of your day! - Maico
Best Buy is the worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is one of the worst companies to make any purchases from, spent over an hour on the phone with customer service, problem not solved, stopped at the store ask for a manager, Door greater said he's not going to do anything for you anyway so I'm not going to call him
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for reaching out and sharing your experience. We understand how frustrating it must be dealing with this situation, and we apologize for the inconvenience you’ve faced.
While we’re sorry to hear about your challenges with Best Buy, it’s best to continue addressing the issue with them directly for any concerns related to your purchase, as they are the retailer handling your order. They should be able to assist with the matter.
Should you need any further support or have questions about your product, feel free to contact us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST. -Yhano
DEFECTIVE FRIDGE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month and half from purchase I'm still having issues with it, the fridge freezes everything, Frigidaire has sent out a technician twice with both replacing multiple parts. This is a brand new fridge and shouldn't have so many issues!!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .A month is too long to wait for a repair on your appliance, Khalil! You deserve a great experience, and I want to see how I can make that happen. At your convenience, please do connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Not really happy with this refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door comes open too much and is putting stress on the hinge; the sealer around the edges is loose. This is supposed to be a new refrigerator; therefore, these things shouldn't be happening. There is not enough storage bins in it. There was free installation and delivery which was good. Also, they only give you 14 days from the day you bought it to exchange it; there should be a full 30 days.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking time to send us a review in regards with the unit. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're glad that you like the unit however in regards with the interior design we're saddened to hear that this might not fit what you like, please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, and your feedback does not go unnoticed. Moving forward, you can check our other unit in our website www.frigidaire.com as we have different kind of model that you might like. Moving forward, if you need assistance. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica
Ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with purchase the ice maker stop working
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. To resolve the issue with your ice maker, start by switching the control panel to the CRUSHED setting. Next, remove the ice bucket. Then, continuously press down the dispenser paddle for 2-minute intervals, releasing it and pressing it again for a total of three times (6 minutes total). This will help melt and evaporate any ice that may have formed around the auger motor shaft. After that, switch the control panel to the CUBE setting, reinsert the ice bucket, close the door, and attempt to dispense ice again. If the issue persists, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Yhano