Customer Ratings & Reviews
- Model:
- FRSS2623AB
- SKU:
- 6506221
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System is a great fridge with a huge capacity and amazing ice maker. Many appreciate the size and convenient temperature controls, as well as its modern design. However, some customers have mentioned the noise level is a bit louder than expected, and the lighting inside could be improved.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dear Best Buy Customer Service, I am writing to formally express my dissatisfaction with the handling of a recent purchase and delivery of a Frigidaire refrigerator from your store. I have been a loyal Best Buy customer for many years, but the experience I’ve had with this purchase has been incredibly disappointing and frustrating. The refrigerator was delivered on September 14th but upon inspection, I noticed multiple dents on the appliance and a broken plastic vent. I immediately contacted Best Buy customer service to report the issue and requested a replacement or a resolution. However, I was told that the timeframe for returns or exchanges had passed, which I felt was unfair considering the appliance arrived damaged. I continued to reach out for assistance, and due to my Total Membership, I was able to schedule two technicians to visit my home to assess the damage. Despite the technician's visit and confirmation that the refrigerator was unrepairable, Best Buy has continued to refuse a replacement or exchange. One technician even mentioned that such delivery issues are common and that Best Buy is not always responsible for the deliveries, which leaves me with little recourse. I was advised to contact the manufacturer, Frigidaire, despite the fact that the issue stems from Best Buy's delivery process. As a loyal customer, I find this resolution entirely unacceptable. The product was delivered in an unsatisfactory condition, and my numerous attempts to resolve the issue with Best Buy have been ignored or dismissed. I am now requesting that Best Buy: Honor an exchange or return for the damaged refrigerator. Or, alternatively, provide a suitable resolution through repair or replacement of the damaged parts. If Best Buy is unable or unwilling to assist, I will be forced to escalate this issue further, including contacting Frigidaire and considering consumer protection options available to me. I trust that Best Buy values its customers and will work quickly to resolve this matter.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no! This is not what we want to hear, Bestbye1. We deeply apologize for your recent experience with the Frigidaire product you received. We strive to provide the best assistance to our owners, and we regret that we were unable to deliver those results for you. Frigidaire provides very comprehensive warranties with each product to guard against any parts that may be defective at the time of manufacture. We would be happy to see how we may be able to assist with this concern. Please feel free to reach out to us via live chat at Frigidaire.com, or by phone at 1-800-374-4432. Our experts are available to assist you Monday - Friday, 8:30 am - 8 pm EST. - Maico
good fridge!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with this refrigerator, It is a good value for the price. I did have trouble using a big stein to get ice at first, but figured out a way to do it without splashing the water! I just hold the ice lever down with my other hand and tilt the cup to fit, then I get water. So far so good, purchased a month ago. Jan. 19th, 2023
I would recommend this to a friend- Pros mentioned:Overall performance
NICE FRIDGE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NICE WORKING REFRIGERATOR FOR THE SMALL FAMILY FOR THE TENANT
I would recommend this to a friend - Pros mentioned:Overall performance
So Far So Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for a month, no problems and does what it's supposed to do.
I would recommend this to a friend - Pros mentioned:Ice production
Perfect addition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful addition to my new home. No more buying bags of ice.
I would recommend this to a friend GREAT FRIDGE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost identical to the one it replaced, which lasted 17 years.
I would recommend this to a friend- Pros mentioned:Overall performance
My smile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice refrigerator i love it great deal on it just perfect for my kitchen
I would recommend this to a friend Refrigerator
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy with the product. Good product. I definitely recommend it.
I would recommend this to a friend- Pros mentioned:Capacity
Good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge it was plenty of space without taking too much space
I would recommend this to a friend - Pros mentioned:Overall performance
Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge, works great. Installation was fast and the employees were nice
I would recommend this to a friend - Pros mentioned:Overall performance
Great Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great. Everything work’s wonderfully. I’d buy it again!
I would recommend this to a friend Good product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge works as intended. It has great space and it gets cold fast. The ice maker takes about an hour to make a batch which isn't horrible.
I would recommend this to a friendFridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered wrong item. I thought I ordered the gallery series. This item is very cheap. Looking fingerprints everywhere that do not come off. Spend a little more money and get the gallery series.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We’re sorry to hear that this model didn’t meet your expectations. We understand how important it is to get the product you intended. If you’d like assistance comparing features or exploring options within our product lines, please reach out to our customer support team via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
- Pros mentioned:Ice production
My new fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice refrigerator with plenty of storage and a very good ice maker
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works very good lots of storage i just love it very much
I would recommend this to a friend Frigidaire fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working good and big inside storage room. Good price.
I would recommend this to a friend- Pros mentioned:Overall performance
MR. T
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, extremely happy with it no issues at all
I would recommend this to a friend - Pros mentioned:Overall performance
Good fridge for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price! Uses space well, and has worked well for us so far!
I would recommend this to a friend Wouldn’t cool
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery drivers cancelled the first scheduled delivery at the arrival time, then customer service said the soonest they could deliver was another week later (two weeks at this point). You couldn’t get in touch with anyone at the actual store it came from, even the store number directs to the main call center. When it finally arrived it wouldn’t cool, and the warranty apparently doesn’t cover that for open box. I decided at this point I would just rather return it and go somewhere else, but the soonest they said they could pick up the return was another week out. So now I’ll just have a nonworking fridge in the way for another week. Needless to say, I doubt I’ll go back to Best Buy for any appliance purchases. The floor associates/manager were helpful and nice, but everything else was an absolute nightmare to deal with.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, Kayla R! We’re sorry to hear that your experience didn’t meet your expectations regarding our service and delivery timeline. Your feedback is incredibly important to us as we strive to improve both our products and customer service.
If you have any additional suggestions, comments, or concerns, we’d love to hear from you. You can reach us via Live Chat on our website at https://www.frigidaire.com/en/ or by calling our Customer Support team at 1-800-374-4432. We’re available Monday through Friday from 8:30 a.m. to 8:00 p.m. EST.
Thank you again for your feedback, and we hope you have a great rest of your day! - Maico
- Pros mentioned:Overall performance
Great Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the money. This was purchased for my office and has been great.
I would recommend this to a friend