Customer Ratings & Reviews
- Model:
- FRSS2623AB
- SKU:
- 6506221
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System is a great fridge with a huge capacity and amazing ice maker. Many appreciate the size and convenient temperature controls, as well as its modern design. However, some customers have mentioned the noise level is a bit louder than expected, and the lighting inside could be improved.
This summary was generated by AI based on customer reviews.
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fridge love the ice and water dispenser.
I would recommend this to a friendGreat fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really fits well with any modern home, woudl recomend to anyone
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi Josh!
Thank you for buying one of our best-selling side-by-side refrigerators. We're really grateful and appreciate you taking the time to share your rating with us. If you have any concerns or questions about your unit, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
-Christian
Frigidaire - 25.6 Cu. Ft. Side-by-Side Refrigerato
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good and the lighting on the inside is nice but the Water dispenser is very, very slow!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello Pancakes,
Thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Owen
My favorite brand
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite brand for the refrigeratore with a very great deal.
I would recommend this to a friendDamaged refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is hard to review since the item has come 4 different times and each time it came damaged
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Good day, Vincent B! Thank you for taking the time to share your experience. We sincerely apologize for the repeated issues you’ve faced with your item arriving damaged multiple times. We understand how frustrating and disappointing this must be, and it’s certainly not the experience we want for our customers.
Please know that we’re here to help you find a resolution. If you haven’t already, we encourage you to reach out to us directly via Live Chat on our website or by calling our Customer Support team at 1-800-374-4432, available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We want to work with you to ensure you receive the quality product you deserve.
Thank you again for your patience and understanding. We hope to assist you further and turn this experience around.
Have a great rest of your day! - Maico
Faulty Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge sucks. It started leaking copious amounts of water about a month after we bought it and Best Buy will do nothing about it! It is obviously a faulty product that they sent us, yet they will not remedy it.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We’re really sorry to hear about the leaking issue with your fridge and the frustration you’ve experienced with customer service. That’s definitely not the experience we want for you, especially with such an important appliance. We understand how disappointing it must be to deal with this, and we’re here to help. To better assist you, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Do not buy Frigidaire products
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. The doors seem unbalanced and the fridge is flimsy. The fridge is running on the recommended setting and it still caused as crack in the freezer liner and it freezes whatever items are on the top shelf of the refrigerator. Very dissatisfied.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, MaggieL. We’re saddened to learn that the appliances have not lived up to expectation and we wanted to apologize for any frustrations you’ve had. Frigidaire specializes in offering high-quality, energy efficient kitchen and laundry appliance and your satisfaction is of the utmost importance to us. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel
home owner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing worse than the frig was frigidaire tech support they had us on the phone for an hour then they hung up. The frig stopped working after 2 weeks, thank god for Best buy they made a exchange for a LG and it seems to be fine.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you so much for taking the time to leave us feedback, RandiK. We're sorry to hear that you feel this way and would love to know more about what it is that you dislike about the appliance. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christian
Ice maker scam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker has possible problems and may need a service call in the future. Seems like it was design this way. Not real pleased
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We regret to hear you are not fully satisfied with your refrigerator and appreciate you sharing your feedback with us. Should you have any concerns in the future or need any assistance, please connect with us via Live Chat and our experts will be happy to assist. -Ciara
Not recommended
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I got, the doors are not level. They replaced it. It is really easy to get frozen in the fridge part. But within one year the ice dispenser started to have problems, by two years the ice maker started to break down.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, ChangfuY! We appreciate your feedback and thank you for reaching out to us. This is not the ownership experience we would want for you, and we can understand your disappointment. We strive to produce quality products, and your feedback does not go unnoticed. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. We would be happy to see how we may be able to assist with this concern. Please join us on a Live Chat [https://www.frigidaire.com/en/contact-us] or call us by phone at 1-800-374-4432, Monday-Friday, 8:30am-8:00pm EST, and we will be happy to assist. ~Juan
- Pros mentioned:Overall performance
Real Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator looks great just waiting for Ice. The 2 men who delivered the new Frig were real Pros. Thanks for their hard and quick work.
I would recommend this to a friend Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad cancels repairs. Fridge tears up if there is a power outage. This is a horrible fridge. Worst one that I’ve bought and I have bother others in the past from bby
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Lynn S! Please know that we strive to produce quality products, and your feedback does not go unnoticed. We are sorry your experience didn’t match your expectations with your Frigidaire product. We're here to help.
Please join us via Live Chat on our website at https://www.frigidaire.com/en/ or through our Customer Support by calling 800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
POOR CUSTOMER SERVICE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a scheduled delivery for November 28 for a refrigerator that we purchased on November 13. We received notice that the window would be from 3:00 to 7:00 pm. No delivery happened, but the bigger issue is we were never contacted by anyone with Best Buy or contracted (??) delivery company. I called the 800 number twice, and neither time were they able to reach the dispatcher. The next morning the status online was changed to “We need you to schedule your appointment”. I still have not been contacted by anyone associated with BestBuy. When I called the 800 number I was informed that it was not likely it would be delivered today. This is now 2 weeks without a Refrigerator and 2 days off work without pay. And it appears based on the lack of communication by the Vendor, I am the only one who really cares.
I would recommend this to a friendLatouchia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice had never work right even after they put a new part on it. Very disappointed of this refrigerator
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, LatouchiaM! We are sad to hear that this has been your experience with your refrigerator. We can understand your frustration and are here to help. We would like to ensure that your refrigerator will work as designed. At your convenience, please reach out to us by live chat at www.frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. -Rox
- Pros mentioned:Capacity
More then expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not have the floor display at the best buy i went to .. and I usually want ti see what im buying especially for this amount ! When it arrived it was more then I expected bigger alot of room water comes oit faster them my old refrigerator
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .We are so happy and excited to know that you took a chance and that you are pleased with your Frigidaire purchase. Welcome to our family. We're glad that you are here! ~ Christy
Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in Jan. within the first month received "over heating" warning alarm. We have it as a built in, so cabinets surrounding it. We pulled it out so it's no where near the wall. Now two weeks later the freeze, what we assume is the ice maker sounds like its working overtime to keep the motor running.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, GerardoG. Thank you for reaching out. We appreciate you sharing your experience and understand how concerning these issues must be, especially with your unit being so new. It’s good that you’ve adjusted the placement to improve ventilation, but we’re sorry to hear that the freezer and ice maker now seem to be overworking.
For further assistance, you can reach out to us by live chat by visiting our website at Frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, at your convenience, and we will be happy to assist. -Reed
PAY MORE FOR A BETTER FRIDGE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking fridge. About all i can say good about it. The freezer leaks, condensation builds up inside. Seals seem to be making contact. Ice maker makes ice so slow. Seems like it onky makes 4 cubes at a time
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you've had a less than stellar experience with your refrigerator, Jason. We can assure you that this is never the kind of experience we would want to leave you with. We strive to provide our customers nothing but a positive experience with us, and we regret that we were unable to deliver those results for you. If there is anything we can do to improve you experience with us, please do not hesitate to connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
- Pros mentioned:Capacity
Spacious! I love this refrigerator.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. Enough room to organize everything.
I would recommend this to a friend No a great experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work the first day i got it. Had to have it repaired. Needed a new compressor. The doors were also crooked when it arrived.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for bringing this to our attention, and we're sorry to hear that the appliance did not live up to your expectations, MarkF. We have no known issues with this model, and we provide a comprehensive one-year warranty to protect your investment from any unexpected issues. While we cannot guarantee you will never have an issue, we are confident you will get many years of enjoyment from your appliance. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi
Don’t recommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Air filter and water filter change was required to be changed after 1 month of use. It keeps draining water.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Lorenn. Thank you for your feedback. We’re sorry to hear you’re experiencing issues with the air and water filters after just one month of use, as well as continuous water drainage. That’s definitely not typical, and we’d like to help resolve this for you. Please reach out to our Customer Care Team so we can troubleshoot and determine whether a part needs replacement or if there’s a possible installation issue. We appreciate you choosing Frigidaire and want to ensure your appliance performs as expected. Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. ~Ruth