Customer Ratings & Reviews
- Model:
- FRSS2623AB
- SKU:
- 6506221
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System is a great fridge with a huge capacity and amazing ice maker. Many appreciate the size and convenient temperature controls, as well as its modern design. However, some customers have mentioned the noise level is a bit louder than expected, and the lighting inside could be improved.
This summary was generated by AI based on customer reviews.
Frigidaire not making ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My ice maker doesn’t work . I will call for assistance soon.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for the update, DebG. I'm sorry to hear your ice maker isn’t working — I know how frustrating that can be. When you're ready to call in, our team will be here to help walk you through the next steps and determine the best solution.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
- Cons mentioned:Noise level
Frigidare BEWARE!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.made too much noise/ you did not set up bougjt kit to set up for nothing---returned on recall!!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
Beware of delivery
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware of delivery, third party delivered product and damaged our cabinets and every time we tried to call Best Buy they gave us another number to call and third party had us call Best Buy. Never got the damage repaired.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi Wolfpack878, we are sorry your experience didn’t match your expectations with your Frigidaire 26 Cu. Ft. 36" Standard-Depth Side-by-Side Refrigerator FRSS2623AS. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like to investigate your concerns further to assist you properly. We're here to help.
Please join us via Live Chat on our website https://www.frigidaire.com/en/ or through our Customer Support by calling 800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you and have a great rest of your day! - Maico
Best Buy is the worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is one of the worst companies to make any purchases from, spent over an hour on the phone with customer service, problem not solved, stopped at the store ask for a manager, Door greater said he's not going to do anything for you anyway so I'm not going to call him
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for reaching out and sharing your experience. We understand how frustrating it must be dealing with this situation, and we apologize for the inconvenience you’ve faced.
While we’re sorry to hear about your challenges with Best Buy, it’s best to continue addressing the issue with them directly for any concerns related to your purchase, as they are the retailer handling your order. They should be able to assist with the matter.
Should you need any further support or have questions about your product, feel free to contact us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST. -Yhano
DEFECTIVE FRIDGE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month and half from purchase I'm still having issues with it, the fridge freezes everything, Frigidaire has sent out a technician twice with both replacing multiple parts. This is a brand new fridge and shouldn't have so many issues!!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .A month is too long to wait for a repair on your appliance, Khalil! You deserve a great experience, and I want to see how I can make that happen. At your convenience, please do connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Not really happy with this refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door comes open too much and is putting stress on the hinge; the sealer around the edges is loose. This is supposed to be a new refrigerator; therefore, these things shouldn't be happening. There is not enough storage bins in it. There was free installation and delivery which was good. Also, they only give you 14 days from the day you bought it to exchange it; there should be a full 30 days.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking time to send us a review in regards with the unit. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're glad that you like the unit however in regards with the interior design we're saddened to hear that this might not fit what you like, please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, and your feedback does not go unnoticed. Moving forward, you can check our other unit in our website www.frigidaire.com as we have different kind of model that you might like. Moving forward, if you need assistance. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica
Ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with purchase the ice maker stop working
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. To resolve the issue with your ice maker, start by switching the control panel to the CRUSHED setting. Next, remove the ice bucket. Then, continuously press down the dispenser paddle for 2-minute intervals, releasing it and pressing it again for a total of three times (6 minutes total). This will help melt and evaporate any ice that may have formed around the auger motor shaft. After that, switch the control panel to the CUBE setting, reinsert the ice bucket, close the door, and attempt to dispense ice again. If the issue persists, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Yhano
disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.refrigerator has already had a malfunctioning icemaker. it has only been in use 2 months. disappointed to say the least
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello there. We're sorry to hear that this is how you feel. We hope there is something we can do to make things right and provide the necessary assistance you need with your concern. Please don't hesitate to contact us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and we will be happy to assist. ~Ruth
Doors will not stay shut
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doors will not stay shut and this is still new, so not understanding this at all. Working with Service team now as this is the second time they will have to come out.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
Showed up and flooded my kitchen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was delivered today. Technician hooked it up and went to test the water and it started leaking profusely from underneath flooded my kitchen floor. Just waiting to see how Best Buy is going to make it right. Mind you it’s over 100 in Texas and I have nothing cold to drink
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We appreciate you letting us know about your thoughts and feedback about your refrigerator . Rest assured that we will consider your suggestions and endeavor to produce high-quality products. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you!-Angel
Ice maker problem
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this model because it was similar to out last one but we are not happy with it. The ice maker has never made much ice and now it seems to have stopped making ice all together. We also have a problem with things freezing in the refrigerator side. Im not happy at all with this purchase.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. It was an uncommon instance. We'd like to learn more about your specific situation and make things right. At your convenience, please contact us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
Low quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer had a lot problem with making ice and to cold on refrigerator side. I have to call customers services 4 times to send technicians come to my house fix it.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for sharing your experience with us. We’re sorry to hear about the difficulties you’ve encountered with your freezer. We understand how frustrating this must have been and appreciate your patience as we worked to resolve the issues.
If you have any further questions or concerns, please don’t hesitate to reach out to us via Live Chat or call us at 1-800-374-4432, Monday through Friday, 8:30 AM–8:00 PM EST. We’re here to assist you and ensure everything is working as it should. -Yhano
Bad Product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Best Buy is selling an item that the ice maker has been recalled. We have had two refrigerators delivered in less than 2 weeks. Neither one have worked(ice maker).
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hey, JoshP. We value your feedback and understand your concerns. Please know that Electrolux has announced a voluntary recall of icemakers in certain models of Frigidaire and Electrolux refrigerators. Because of our commitment to product safety and you, we are providing free in-home installation of a new icemaker for impacted models. For more information, you can go to www.icemakerrecall.com and follow the instructions for the next steps to receive their complimentary replacement icemaker. If you have any questions or concerns not related to your icemaker, please connect with us directly by phone at 800-374-4432 or via Live Chat from our website. Reach us between 8:30 am and 8 pm EST, Monday through Friday. ~Keyanna
broken frig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am sure its a good refrigerator but every time they deliver it, it is broken so we have been with out a frig for a month and they now say it wont be until Jan 13th until we get one.
I would recommend this to a friendBad choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad experience with manager and refrigerator l lost my food and my diabetes medicine and not body want to give me solution
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, valued customer! Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up
to your expectations. Please accept our deepest apologies for the inconvenience this may have caused you. We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products. Should you need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist.
- Jessica
scratches
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with a bunch of scratches, although the installers were really nice
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, AlexJ! I'm so sorry to hear that your item arrived with scratches, but I'm glad to hear that the installers were kind and helpful! Your feedback is really valuable, and I can understand how frustrating it must have been to receive it in less-than-perfect condition.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Mediocre- would not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps things cold but the shelving is made very cheap and the ice maker leaves much to be desired.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear you’re not fully satisfied with your refrigerator and thank you for sharing your feedback with us. Please know it's vital for us to hear if our products are meeting our consumers expectations, and hope that we can better serve your needs in the future. Best Regards, Ciara
Frozen ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice make froze up after a month of use, turned the temp and notch down and thaw it out
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
No drawer for lunch meat or cheese! Don’t buy this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had another make and model refrigerator in mind, but they talked me out of it and recommended this fridge instead which I hate, it was part of a package and I cannot return it unless I return all items. There is absolutely no drawer to store my lunch meat or cheese in
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi Yvette! Thank you for stopping by to share your feedback with us. One of our main goals is customer satisfaction, and we will be happy to use your feedback and suggestions in hopes that we can better serve your needs in the future. Should you have any additional concerns, please connect with us via live chat or at 1-800-374-4432. Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
- Christian
Refrigerator Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent from the transport to the assembly. Very happy.
I would recommend this to a friend