Customer Ratings & Reviews
- Model:
- FRSS2623AB
- SKU:
- 6506221
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System, highlighting its great overall performance and huge capacity. Many appreciate the amazing ice maker, convenient temperature controls, and modern design. The primary concerns mentioned are the noise level and the quality of the interior lighting.
This summary was generated by AI based on customer reviews.
Frigidaire refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Side by side Frigidaire refrigerator with lots of shelving in freezer area and refrigerator area. The door handles give it an upscale look.
I would recommend this to a friendTerrible Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator a year and a couple months ago for a rental property. The water dispenser and the ice maker stopped working for some reason. I called Frigidaire's customer service line directly and they said the refrigerator is only warrantied for one year. I asked to speak to a manager because it was just beyond a year and I truly thought they would do something about it because of that reason. The first time I called they simply refused to let me talk to a supervisor and they said they would escalate it and get back to me. One week later, I called again after not hearing from them, and they again refused to let me speak to a manager. Her direct quote was, "We know our managers and they will tell you the same thing, so I am not transferring you" and then she hung up on me. I am extremely disappointed that a company like Frigidaire would have such poor customer service. At this point, I am going to hire someone and pay them to fix the appliance, but I will never buy another Frigidaire product again!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high quality standards and regret that our product has not lived up to your expectations. We'd like to learn more about your specific situation. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
Home owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very satisfied with this purchase. I would recommend to friends
I would recommend this to a friendFridge rec'd was different from floor display.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Floor model had deli drawer, mine does not, nor can I find one to add at Frigidaire. Frigidaire online does not recognize the model number of my fridge. Best Buy should have notified me of differences prior to purchase.
No, I would not recommend this to a friendVery bad delivery experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance was severely damaged and was and to be refused
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello LauriceP, we are very sorry to hear that your appliance arrived severely damaged and had to be refused. We completely understand how disappointing and frustrating this must be, especially when you were expecting a fully functional product. Your experience is important to us, and we want to ensure this issue is addressed properly.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for bringing this to our attention, and we hope to assist you promptly to resolve the situation.
Have a great rest of your day! - Maico
Horrible brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Frigidaire is a horrible brand. Buy another brand. You will have issues before it is 2 years old and you will be buying a new fridge between 4-5 years old.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations and we understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
Do not purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All the shelves in the door is cracking and braking I've had to glue them so they would stay in door . Horrible..... frigidaire use to be a good product
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Mickey! We regret to learn you are having issues with your refrigerator shelves breaking. We would be happy to see what options we have available to address your concerns. At your earliest convenience, please chat with us via our branded page. -Bianca
- Cons mentioned:Noise level
Frigidaire
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make a lot of noise! And Best Buy couldn’t provide me with the water line they have no body to do it .
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello Dana,
Thank you for taking the time to provide us with your review and experience! and thank you for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to resolving this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Owen
bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i buy this yesterday said in like new condition but is only good condition has dents and scratches
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We appreciate your feedback, IsidroG, and we're sorry the appliance didn't meet your expectations. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. Please know that we strive to produce quality products, and your feedback does not go unnoticed. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat at Frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi
Didn’t last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get an extended warranty. Ours only lasted 3 years!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for sharing your experience! We're sorry to hear that your appliance didn't last as long as expected. An extended warranty can definitely provide peace of mind for future purchases, especially if you're concerned about long-term durability. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Yhano