Customer Ratings & Reviews
- Model:
- FRSS2623AW
- SKU:
- 6506224
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System, highlighting its great overall performance and huge capacity. Many appreciate the amazing ice maker, convenient temperature controls, and modern design. The primary concerns mentioned are the noise level and the quality of the interior lighting.
This summary was generated by AI based on customer reviews.
Happy with my purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As of now,I have no complaints.Initially(after 2 weeks),I complained about the amount of ice that the ice maker dispensed.However it just took a little patience considering that I only had it a week and had two lil boys on Christmas break consistently using it which as a result never gave it time to fill up completely.I’m happy with my purchase
I would recommend this to a friendLove it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far we are really enjoying the refrigerator. The installation was easy and it keep our food at the correct temperature.
I would recommend this to a friend- Cons mentioned:Noise level
Too Loud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is nice looking and well priced, but it is so loud and the variable speed compressor and fans run continuously. It is so annoying that I am moving it to the garage and buying a Bosch or some other brand to keep my sanity!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for sharing your feedback with us. We’re sorry to hear that the noise level of your refrigerator has been disruptive and impacted your overall experience. We understand how important a quiet environment is in your home, and we recognize how frustrating it can be when an appliance does not meet those expectations.
While some operating sounds can be normal with variable-speed compressors and internal fans as they adjust to cooling demands, we would like the opportunity to better understand what you’re experiencing and determine whether your unit is operating as intended. Our team can help review the noise concerns and discuss possible solutions. For further assistance, please reach out to us directly through Live Chat at Frigidaire.com, or by calling 1-800-374-4432, available Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. One of our representatives will be glad to assist you. — Maria
Island fresh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In our previous rental the landlord had that fridge so we love it so much it was only right when we purchased our own house to get the same fridge.
I would recommend this to a friend- Pros mentioned:Overall performance
Jim Thornton
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far refrigerator is great like everything about it.
I would recommend this to a friend - Pros mentioned:Ice production
LOVE IT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best of the line I love it. The huge ice maker and best glass shelfs do the job
I would recommend this to a friend - Pros mentioned:Size
Always broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They keep sending repair people out to fix it, but they can't fix it and won't replace it. It's an endless cycle and a huge hassle. We're always worried our food will go bad. Dealing with the company is a nightmare. They have already discontinued the correct parts to fix it. But they are still selling the fridge. Seriously.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Please accept our sincerest apologies that your experience with our product and brand was less than stellar. Please know that this certainly isn’t how we would want for things to go for you. It's important that we're continuing to work through this with you to determine what's going on
and resolve your concerns. So that we can do so, please do connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Oh no!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was delivered as promised. Was in good shape. But was told that if I wanted put in the kitchen where it was to go it would cost me an additional$59.99 because I bought what they called a box delivery. Not do happy Yair that point.
I would recommend this to a friendVNarine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with my purchase except for the fact that there are not enough shelves on the ridge door.
I would recommend this to a friend- Cons mentioned:Noise level
⭐️DON'T WASTE YOUR MONEY!⭐️
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is one of the worst decisions we've made on an appliance. It was a spur of the moment decision & we needed one ASAP, so not much vetting was done before buying, so in this respect, we are to blame. That said, this refrigerator is the worst! The ice maker hardly ever makes ice, the shelves inside of it are cheap and can only be placed in LIMITED places, leaving little room in an already VERY small, oddly configured refrigerator interior. It's also VERY LOUD!! We've only had it a few months, but I'm already ready to replace it. It's AWFUL!!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to share your feedback with us, Melanie. We sincerely apologize for the issues you've experienced with your refrigerator. We understand how frustrating it can be when an appliance doesn't meet your expectations, and we're sorry that this has been your experience. Your satisfaction is our priority, and we're here to assist you in any way we can. Please contact us via live chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. so we can resolve these issues promptly and improve your experience. - Maria
works - but terminally broken after 3.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this end of 2020. had already one service call (within warranty) to get it fixed. now it is not freezing anymore. technician came out (at 135$) and diagnosed a broken compressor. Not worth the repair and buy a new one.... maybe it is just me, but i don't expect a fridge to only work for 3.5 years...
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations and we understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
- Cons mentioned:Noise level
Most disappointing purchase of my life!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never even considered writing a review on anything but I feel that I need to warn others about this refrigerator. I bought it less than a year ago and it’s the worst appliance I’ve ever owned. The worst thing about it is the ice maker. I’m still having to buy bags of ice weekly because it barely makes enough ice to fill up 3-4 cups a week. I’m not even going to voice my complaints about how loud it is when it actually makes ice. So if you’re planning on using the ice maker to get more than a couple of regular sized cups a week, DO NOT BUY THIS REFRIGERATOR. It is an absolute piece of garbage.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We greatly appreciate you taking the time to provide us with feedback, JasonH. We apologize that this has been your experience with your new side-by-side fridge in such a short time. Our first goal is to ensure that our customers are satisfied, so please let us know if there is anything we can do to make the next experience even better. We take great satisfaction in meeting your high standards for quality, and we apologize if our product did not meet your expectations. If there is anything we can do to improve your experience and have any specific assistance with the appliance, feel free to reach us out via Live Chat [https://www.frigidaire.com/en/contact-us] or call us by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will be happy to lend a helping hand by taking a closer look at your concerns. ~Juan
Lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom of the freezer fills up with water and freezes, think its an internal drain tube off, outside water leaks and gets floor wet now after 3 years it doesn't work
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello JoelS,
Thank you for taking the time to provide us with your review and experience! and thank you for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to resolving this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Owen
Terrible Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator a year and a couple months ago for a rental property. The water dispenser and the ice maker stopped working for some reason. I called Frigidaire's customer service line directly and they said the refrigerator is only warrantied for one year. I asked to speak to a manager because it was just beyond a year and I truly thought they would do something about it because of that reason. The first time I called they simply refused to let me talk to a supervisor and they said they would escalate it and get back to me. One week later, I called again after not hearing from them, and they again refused to let me speak to a manager. Her direct quote was, "We know our managers and they will tell you the same thing, so I am not transferring you" and then she hung up on me. I am extremely disappointed that a company like Frigidaire would have such poor customer service. At this point, I am going to hire someone and pay them to fix the appliance, but I will never buy another Frigidaire product again!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high quality standards and regret that our product has not lived up to your expectations. We'd like to learn more about your specific situation. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
Frigidaire refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Side by side Frigidaire refrigerator with lots of shelving in freezer area and refrigerator area. The door handles give it an upscale look.
I would recommend this to a friendHome owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very satisfied with this purchase. I would recommend to friends
I would recommend this to a friendVery bad delivery experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance was severely damaged and was and to be refused
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello LauriceP, we are very sorry to hear that your appliance arrived severely damaged and had to be refused. We completely understand how disappointing and frustrating this must be, especially when you were expecting a fully functional product. Your experience is important to us, and we want to ensure this issue is addressed properly.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for bringing this to our attention, and we hope to assist you promptly to resolve the situation.
Have a great rest of your day! - Maico
Fridge rec'd was different from floor display.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Floor model had deli drawer, mine does not, nor can I find one to add at Frigidaire. Frigidaire online does not recognize the model number of my fridge. Best Buy should have notified me of differences prior to purchase.
No, I would not recommend this to a friendHorrible brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Frigidaire is a horrible brand. Buy another brand. You will have issues before it is 2 years old and you will be buying a new fridge between 4-5 years old.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations and we understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
Do not purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All the shelves in the door is cracking and braking I've had to glue them so they would stay in door . Horrible..... frigidaire use to be a good product
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Mickey! We regret to learn you are having issues with your refrigerator shelves breaking. We would be happy to see what options we have available to address your concerns. At your earliest convenience, please chat with us via our branded page. -Bianca