Customer Ratings & Reviews
- Model:
- FRFS2823AW
- SKU:
- 6517588
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 27.8 Cu. Ft. French Door Refrigerator for its overall performance, great storage capacity and quiet operation. Many appreciate the water dispenser, design, size, lighting, and useful features, as well as its ease of use. However, some customers have reported issues with door alignment.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but wen they drop off it had damage all around the appliances but still works and we like so far
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi RamonB, thank you for sharing your experience with your Frigidaire refrigerator, model FRFS2823AW. We’re glad to hear that it’s working well and that you’re enjoying it so far. We do note your concern about the cosmetic damage at delivery—while it doesn’t affect performance, we understand that it can be frustrating to receive a unit with visible damage. If you’d like, you can contact us via Live Chat at Frigidaire.com or call 1-800-374-4432 (Monday–Friday, 8:30 AM – 8:00 PM ET; Saturday, 9:00 AM – 6:00 PM ET) to discuss possible solutions for addressing the exterior damage. - Reed
- Pros mentioned:Design
Incorrect Depth Specs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The specs online for this are the same as the counter depth fridge. The depth on these specs are incorrect and need to be changed. It’s not 28.5”depth it’s 35”. Had to return it and exchange for the counter depth fridge. Please update the specs. It’s a beautiful fridge but it sticks out over a foot from our counters. Customer service was great with getting this exchanged for us.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Johnnie, we appreciate your feedback. We would like to apologize that you experienced this. It is not the norm. This model has a cabinet depth of 28 1/2" & with the door included is 33 3/10" which would put it at counter depth. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. - Kailey
The Fridge that never came...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this refrigerator in August and was all set for delivery September 20th. I received a call and was told I had to push this back until the 20 of October due to the manufacturer not shipping enough models to the warehouse. I agreed and waited. I received another call that said that I would not be able to receive this fridge until the beginning of December. After some extensive conversations with 4 representatives, not to mention being transferred a total of 7 times (3 of which could not do anything and claimed they sent me to the wrong line), I was told that if I cancelled the order and ordered a new one that same day, the representatives and their Management guaranteed me the fridge to be pulled from the stock they currently have and that it would be delivered and installed on October 24th. They said that the specific model number I had was stuck in shipping and that if I ordered a new one that same day the new model number was available! I received a call today to reschedule again. This time they told me that the best they could do is delivery by beginning of December. I promptly cancelled my order and am awaiting a call from management regarding this issue. I have always had an amazing experience with best buy and after having had total tech for years, I figured it was a no brainer to order an appliance form Best Buy so that it could be covered. I had complete faith after being promised that it would be here, and I was let down big time. If you think this fridge looks great and happen to catch it on a screaming deal beware, you may never receive it!
No, I would not recommend this to a friendWorst customer experience of my life.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the worst customer experience I have ever had. After ordering a range, refrigerator, and dishwasher on 11/29/23, I have now had damaged appliances delivered to my house twice. The damage was apparent before removing the packaging and it was still loaded and delivered to my house over an hour away to the closest store. Their customer service will only offer a $100 gift card on an order totaling almost $5000. I will never order anything from Best Buy again and let this be a lesson to anyone willing to read this, shop local. I have tried to reach managers/supervisors and been told they would call me back within 24 hours twice now. The first time, I never heard back and ended up calling 2 days later. We will see this time. I have driven to the store over an hour away only to have the manager offer the same $100 gift card they did over the phone. Long story short, this has been the most ridiculous customer service, and experience I have had, especially on such a large purchase. Buyer beware! This is nothing against Frigidaire, but do not purchase through Best Buy.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello JeremyK,
Thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Owen
Stopped working 1 month after warranty is out
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge in september of 2023 as of October 2024 it stopped working convenient it stoped working 1 month after the warranty expired. Have not talked to customer services yet i will when i get home from work today if they dont do anything help fix it I will ever buy another frigidaire product ever just seems like they make crap now if it cant work past a year then i think they make bad products and a little suspect that it stopped working 1 month after the year warranty. Even worse is im makeing payments on this fridge and still owe 1000 dollars. Lucky i have a backup fridge to hold me over and my food wont go bad. Cant remember the other brand fridge i have but ive had it 4 years with no problems and it was cheaper. What the heck frigidaire do better. I'll update the review once i talk to customer service hope they can help me out.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We'd like to learn more about your specific situation to see how we can help. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
- Cons mentioned:Door alignment
STAY AWAY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First unit was dented but I accepted it for a discount. Unit was installed and did not cool at all. Second unit was installed and one of the exposed hoses on the back split and leaks water. Doors don't level regardless of how much we adjust. Never been so dissatisfied with a product. STAY AWAY.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh, no! We're sorry to hear you feel this way. This is a big disappointment for a valued customer like you. We're hoping to put things right. We want to make sure you get the proper care and support from us. This is crucial to regaining your trust. At your convenience, please connect with us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and we will be happy to assist. ~Ruth
- Cons mentioned:Door alignment
Frigidaire refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water hose couldn't be connected because of some valve we weren't made aware of, none of the plastic was removed, which will take months! Took my old refrigerator and left. We plug in the new one and it continues to beep and door open warning lights up. Unpleasant experience.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, StacyC. We're sorry to hear that this is what you've encountered with your new refrigerator. Continual beeping or alarm sounds may occur if the door is left open for five minutes. This can be cleared by closing the door or by pressing any key in the control panel. If this happens continuously, we need to make sure that the unit is leveled since the door is not closing properly. The installer should check that the unit is working properly. If you have more questions, don't hesitate to reach out to us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. -Ruth
- Cons mentioned:Door alignment
Front Doors don't line up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was having problems out the box. doors wasn't line up then they wanted me to pay a $100 for a tech to come out an adjusted the doors after only having the refrigerator for two days so I exchange it for another brand
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, ThomasM. We appreciate hearing from you and we never like to see an owner dissatisfied. We would love to see what options we may have to turn things around for you. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel
The worst thing I have ever bought
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor broke within five months. Now it doesn't get colder than 50 degrees. I've been waiting THREE months for Frigidaire to deliver the parts. Frigidaire has refused to send me a new refrigerator or do anything other than tell me to wait. I've been told that I may have to wait an entire year for the parts.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Devin C! We apologize that this has been your experience with your refrigerator for such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we understand a technician is in the process of resolving your concerns. In the event, they are unable to, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to check whatever option available we can offer to you to resolve your concern. ~Rowena
Appliance defected.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was delivered with a dented box. I was unaware of this obviously, until a repairman came and told me that it must have been dented in transport. After contacting best buy, I was told to contact Frigidaire as I still had a one-year warranty with them. They have not replace my refrigerator.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, Kristyjon! It sounds like you're dealing with a situation where the cosmetic issues on your Frigidaire 28 Cu. Ft. Standard-Depth French Door Refrigerator (model FRFS2823AW) are not covered by the manufacturer's warranty, and these issues may have occurred during delivery. Typically, manufacturer warranties do not cover damages that happen during shipping or delivery. - Maico
Horrible delivery service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was defective upon delivery! If I could give 0 star I would.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello MarcusN,
Thank you for taking the time to provide us with your review and experience! and thank you for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to resolving this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Owen
Quality control is BAD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came in defective. Serviceman was here “fixed part of the problem.coming back to fix again.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Martepp! We're disappointed to learn that this has been your recent experience with our brand. This is certainly not the type of experience we are aiming for new customers to have. Please know that it is Frigidaire’s goal to use some of the finest quality materials available and sophisticated assembly processes to assure manufacturing accuracy. Although we place a great deal of emphasis on quality control, there are occasions when things may not go as they should. However, we want you to know that, as a customer, your experience matters to us. Rest assured, it will not go unnoticed. If you have any concerns with the repair process or any additional suggestions, comments, or concerns, please let us know. You can contact us by live chat at www.frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist. -Rox
Poor quality control by manufacturer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not cool, no refrigeration, had to send back to store
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Eric.
We’re very sorry to hear that your refrigerator didn’t cool properly and had to be returned. That’s incredibly disappointing, and we completely understand your frustration, especially with a brand new appliance.
While it’s rare for a unit to arrive with a cooling issue, any product that doesn’t work as expected from day one is unacceptable. We appreciate you bringing this to our attention and hope the return process was smooth.
If there’s anything we can do to help or if you’re considering a replacement, please don’t hesitate to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. ~Ruth
Too loud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was so loud I returned it the next day and bought a Samsung. If you want a quite refrigerator don’t buy this one.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not received it yet. I will be receiving my refrigerator the end of february. I bought it in january. I wish I had it , but I guess it takes that long to get a refrigerator.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for stopping by to share your feedback with us. One of our main goals is customer satisfaction and we will be happy to use your feedback, and suggestions in hopes that we can better serve your needs in the future. Should you have any additional any concerns, please connect with us via Live Chat or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will be happy to assist.
- Christian
Save the trouble and buy what’s in stock
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Promised delivery by the 2nd then pushed to the 26th. Absolutely annoying to have to wait that long for a fridge.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we hope that we can better serve your needs in the future. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian