Customer Ratings & Reviews
- Model:
- FRFS2823AW
- SKU:
- 6517588
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 27.8 Cu. Ft. French Door Refrigerator for its overall performance, great storage capacity and quiet operation. Many appreciate the water dispenser, design, size, lighting, and useful features, as well as its ease of use. However, some customers have reported issues with door alignment.
This summary was generated by AI based on customer reviews.
So So
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very loud at times. The water dispenser is too slow. The freezer drawer began to get raised cracks along the entire top about 6 months ago.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, valued customer! Thank you for making time to provide us with your feedback regarding your personal experience with our product. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Please know that we never want our consumers to feel unhappy with their investment.
We know that during this times it is really important to have a customer service that you can count on, we want to know more about your concern so we can look more into details. Please feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist.
- Jessica
Find a different brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second fridgidare and i believe they are over priced for the amount of problems they have. My first one died after 4 years of me purchasing it new. I bought this one in August. It randomly leas from the dispensary. It over produces snow, yes snow, in the freezer. It makes weird noises when the motor kicks on. The sizing is perfect. Im able to fit so much in the fridge and freezer. I like the options for drawer space and shelving.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
- Pros mentioned:Overall performance
decent fridge, lousy install
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is decent and so far (about a month) works well, though the icemaker is somewhat noisy. Install with Best Buy, however, was a terrible disappointment (I have been a long, staunch supporter of Geek Squad). Install was rescheduled several times from their end, then when guys arrived they discovered I did not have a shutoff valve and would not install. Got plumber to do that, then installers came back. While the doors close, they are not level. Installer spoke to Best Buy dispatch with me there, she said she would arrange to have someone come look at it, and either correct or replace the fridge. That was weeks ago, have not heard back. While I'll continue using Geek Squad, I'll sadly think twice or three times before buying another appliance at Best Buy.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no! This is not what we want to hear, Andy. We greatly appreciate you taking the time to provide us with a review and for bringing this to our attention.
Please accept our sincerest apology for any inconvenience this may have caused you. It is so unfortunate that you had this experience with your new french-door refrigerator in such a short time, and I understand your disappointment.
Your new, high-efficiency unit may introduce unfamiliar sounds. These sounds normally indicate that your appliance is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable. You may refer to page 37, 'Normal Operating Sounds', of the complete owner's guide for more information:
https://content.syndigo.com/asset/35b871bc-0412-459d-a1f6-ab37e52a16cf/original.pdf
We understand that you're in the process of arranging with the retailer whether to correct the leveling or replace the unit.
For any further help needed, feel free to Live Chat with us or call us by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you. ~Juan
Fridge just ok.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge has been great overall. It scratches easily and shows fingerprint marks. Makes a high pitch noise randomly.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, Kat! Thank you for sharing your experience with your fridge. I’m glad to hear that it’s been working well overall! I understand how frustrating it can be when the surface scratches easily, shows fingerprints, and produces a high-pitched noise at times. Your feedback is important, and we take it seriously.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team at 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we’re here to provide guidance or assistance to help address these issues.
Thank you again for your feedback, and I hope the rest of your day goes well! - Maico
Person who made rhis purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't cool,food products lostt. Unit being returned and being replaced.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, dryer! We appreciate you taking the time to provide feedback. This is not the ownership experience we would want for you, and we can understand your disappointment. We deeply apologize for any inconvenience, and we know that the retailer is in the process of replacing your unit. If you have any specific assistance with the appliance, feel free to Live Chat with us at [https://www.frigidaire.com/en/contact-us] or call us by phone at 1-800-374-4432, Monday-Friday, 8:30am-8:00pm EST, and we will be happy to assist. ~Juan
Missing a part
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came in the box missing the kick plate on the bottom of the fridge!!!
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, valued customer! Thank you for making time to provide us with your feedback. If there is anything missing on the package of your new purchased product kindly reach out to the dealer for assistance, if this tip didn't work, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist. - Jessica