Customer Ratings & Reviews
- Model:
- FRFG1723AV
- SKU:
- 6486389
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the 17.6 Cu. Ft. Counter-Depth French Door Refrigerator's good size and large capacity. Many customers appreciate the overall performance, design, and quiet operation. However, some customers have noted issues with the freezer lighting. The temperature controls are also easy to adjust.
This summary was generated by AI based on customer reviews.
Salespeople
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent salespeople! Especially Cristo and Robert at the Sawtelle location!
I would recommend this to a friendBuyer Beware of Best Buy Customer Service & BB Vis
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor Blew after 1.5 hr of install. 1.5 hr + with customer service. Then told me it was back ordered till late January. The fridge was deliveried on Dec 4. I asked for it to be fully returned. I verfied I wouldnt see anything on my bill. ( I paid for removal move of my old fridge to my garage and to replace the existing water hose (recommended) 3 days later Best Buy did not refund me back the costs of removal & move of my old fridge back into house and still charged me for the water hose on the broken fridge they installed. I called Visa Best Buy and to intiate a dispute. Just got a letter today they wont compensate the extra charges I occured. $123.27 they left me with, to pay for delivering a broken then back ordered fridge. Best Buy lost my business for good and I'll spread the word, being a hairdresser.
No, I would not recommend this to a friendDefective unit, even worse customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a defective fridge which made a startlingly loud buzzing/rattling sound. I had a very poor customer service experience with the return process and was charged fees for the return even though I received a bad unit and was told I would not be charged for the return. I was also charged for parts I never even received. I will never buy from Best Buy or recommend anyone get appliances through them based on my experience. I called at least five times to try to correct the situation (passed around multiple times each time) and no one on the customer service team could route my call to anyone who could help. I understand things can happen with appliances, but the customer should be made whole when this happens, and that was not my experience.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Lynn5284! We’re sorry to learn that your experience with our customer service and our brand was less than satisfactory. We strive to provide the best assistance to our owners and dislike that we were not able to deliver those results for you. One of our goals is to deliver excellent customer service. Your feedback is helpful to us and has not gone unnoticed. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat at www.frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. -Rox
Fridge sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 39 minutes of frigde runing there is a gridge sound comes on.what that be
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My fridge is wonderful but they sent me the wrong door shelf so I only have 5 instead of 6
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi! SeniquecaC, we apologize that this has been your experience with your appliance in such a short time. This is not the experience we want for new owners such as yourself. We recommend reaching out to us, or please feel free to reach out to us via live chat at https://www.frigidaire.com/en/ or by phone at 1-800-374-4432. Our experts are available to assist you Monday-Friday, 8:30 am - 8 pm EST. - Maico
Bad experience with Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First fridge delivered did not work and install team broke my water valve. Second fridge is working fingers crossed. I lost a whole fridge worth of food and ended up with a $2300 plumbing bill to repair Damage to valve. Customer service sucked. I opened two property damage complaints and both got rejected. The only reason I know they were rejected is because I called for status. No one called me. Go figure. I will never purchase another item from Best Buy. They lost me as a customer. Expensive lesson learned all the way around. I hope this fridge actually lasts.
No, I would not recommend this to a friend- Cons mentioned:Freezer lighting
Freezer leaks
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer constantly gets filled up with layers of ice underneath the drawers and begins to leak onto the floor causing water damage. When I called the company they said I just had to defrost the freezer. After defrosting it began happening again in under a month.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello NikcM,
Thank you for taking time to provide us your review and experience! and Thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Owen
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item never arrived, I purchased in store with delivery scheduled for the next week. The delivery date arrived and passed, don’t bother calling customer service, although friendly enough they aren’t really connected to the store and have limited information. Seems the item was back ordered and not available for weeks. Best Buy did refund however they are still asking me to provide a review :(. One star is too good.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We’re very sorry to hear about your experience with the delivery of your item. It’s frustrating when an expected purchase doesn’t arrive on time, and we understand how disappointing it can be to encounter limited information from customer service.
We appreciate your feedback and will share it with the team to help improve communication and delivery processes for future orders. Thank you for letting us know about this situation. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Not good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Size was a limiting factor for us, so we only had a few options. Regret getting this one, honestly. The evaporator's noise is extremely annoying. I reached out to Frigidaire to see if we had a defect or it was normal - they say it's normal. Whack. Also, of the six soor shelves, 3 have broken off - the little tiny plastic tab that holds it in place does not last long.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.ca or call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Ms
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had 4 of the same refrigerators delivered with the same apparently manufacture damage. The damage is on the left door near the top, I didn't pay all this money for damaged merchandise. This has been a very big inconvenience. Someone needs to communicate with the warehouse About the issue with this particular Frigidaire refrigerator. They need to check the inventory and send it back to Frigidaire if it is all damaged so Frigidaire can correct the damage when manufactured.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello there. We can feel the disappointment, and we want you to know that we are willing to help you with any possible options we have. We understand how important it is to have quality appliances at home. Please don't hesitate to contact us for more assistance via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. ~Ruth
Refrigerator from warranty replacement from best b
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs a lot and very noisy this is replacement’s for the defective one
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for reaching out to us. We're sorry to hear about the noise and the frequent running of your replacement refrigerator. We understand how this can be frustrating.
Please feel free to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, so we can better assist you in resolving this issue. -Yhano
Not really what we wanted, but it does the job.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We first purchased a different Fridge and was given a Delivery Date of Nov-28th. This was then changed to Dec-2nd, we were willing to wait for the fridge we had wanted, until the Delivery Date changed again to Feb. A 3 month Delay in the fridge wanted. We canceled the order of course and complained to the Company. We ended up purchasing This Specific Refrigerator only because it was a Floor Model, was Discounted, and then Discounted again because of our hassle. We still had to wait 2 weeks for it to be delivered. I give their delivery guys 5 stars, but the Delivery Service itself.. ZERO Stars. This Fridge will become a garage fridge where people don't see it because it came off the floor with scratches and dents. I just needed something to hold Thanksgiving left-overs, and that didn't even happen.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .We are sorry your experience didn’t match your expectations with your refrigerator. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
Unsatisfied customer - poor quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No manual/instructions. No light in freezer section. No meat bin.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .HI MSCC! Thank you for bringing these issues to our attention. I understand how frustrating it must be to receive your fridge without a manual, a light in the freezer, or a meat bin, as these are important features for a great experience. We want to help you get everything you need to enjoy your product fully.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money no egg keeper no lunch meat drawer door shelves poorly designed so that not even Best Buy installers could put them in geek squad shows up a week later puts shelves in & after 3 days top shelf & everything on it falls off door & on my foot
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello! We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention about your French door refrigerator. The egg tray is not included but you can purchase this separately. With regards to the shelves, we would like an opportunity to really work on your experience with us, and our team would like to step in to see how we can help. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. ~Sam
- Cons mentioned:Freezer lighting
Please don't.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it 0 stars I would. It never made ice, water freezing on bottom of freezer. Finally just quit working. I have had it a week!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Natalie! We apologize that this has been your experience with your refrigerator for such a short time. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. ~Sam
- Cons mentioned:Freezer lighting
Broken refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery person didn't put it together correctly and ruined the ice cube connection maker! Now cannot use it.. Also no room in freezer! At dall!
No, I would not recommend this to a friend Quit cooling within 4 mo.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in Jan 2024. It is May and already not working. Called Best buy total membership and they transferred me to Fridgidaire. Apparanty, the Total Membership is useless here when there is a manufacture warranty still in effect. So that was over half hour wait to speak to somebody. Also, fridge door can be difficult to shut if not allligned correctly.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
Poor Construction / Manufacturing Defects
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this purchase so far. I have only had the fridge for 2 months, but the poor construction with multiple manufacturing defects have had me going in circles trying to get it replaced since it cannot be repaired. The display model at multiple stores don’t have any of the problems I have, so I know I just got a lemon, but it shouldn’t be this difficult to get a non-defective product! Regretting choosing Frigidaire.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, KarlyD! Thank you for sharing your experience with our product. Your appliance is covered by a one-year limited warranty. It sounds like we have an opportunity to really work on your experience with us, and our team would like to step in to see how we can help. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
~Sam
- Cons mentioned:Freezer lighting
Problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both parts of this refrigerator froze. Ice maker caused water on the floor. Exchanged for another manufacturer.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Judith.
We're saddened that you exchanged your appliance. We hope that you can provide us another chance to provide you amazing service. -R'Shaye
Poor customer service management at Winston Salem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was open box and did not work after installation. It never got cold in refrigerator or freezer part. Terrible customer service at Winston Salem store to get money back would never purchase another appliance from a store that you can’t even call on phone!!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .First and foremost, please accept our sincerest apologies for the unsatisfactory experience you had with usIt sounds like we have an opportunity to really work on your experience with us, and our team would like to step in to see how we can help. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian