Customer Ratings & Reviews
- Model:
- FRSS2323AB
- SKU:
- 12348760
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Design
Rating 4.3 out of 5 stars
to a friend
nursemom
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was lucky and got a good one. It runs well and Quiet. makes small ice cubes which I prefer. it is small, but needs to fit in a smaller space so that's why I bought a 33 inch wide s/s
I would recommend this to a friendNot worth the problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is ok ! But the ice maker is worthless ! It takes forever to make ice ! Had so many issues that best buy replaced my fridge the new one throws a little bit more ice but still not enough
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for bringing this to our attention, and we're sorry to hear that the appliance did not live up to your expectations, Dreamer0624. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. Please know that we strive to produce quality products, and your feedback does not go unnoticed. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi
Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good experience, the delivery, and setup went well.
I would recommend this to a friendSatisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of shelving, quiet, installation team did a wonderful job
I would recommend this to a friendA lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've have this refrigerator for two years. It has repeatedly cooled the refrigerator section to below freezing, sometimes as low as 25 degrees. Repairmen from Frigidaire have unsuccessfully tried to fix the problem twice. They promise that they will replace it if the third attempt fails, per the terms of my $324 extended warranty. But the next time I buy a refrigerator it will be from a company that does not sell me a lemon.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Good day, Aalm! We're sorry to hear that your experience with your new refrigerator hasn't been the best. This isn't the impression that we would want to leave with you, and we would like to help. We would love to make sure your concerns are quickly addressed. Feel free to connect with us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Lauren
trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy, they are trash not Best Buy but Frigidaire. I bought one in Jan of 2025 new it stops working in April of 2025. I had four repairmen, come look at this refrigerator it water leaking in the back onto the fan, they had to put in a new motherboard it was all under warranty, now they say I need a new compressor...Now they are telling me my refrigerator is not under warranty and I only had the paper WT for 4 months
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi! RichardL, we apologize that this has been your experience with your Frigidaire 22 Cu. Ft. 33" Standard-Depth Side-by-Side Refrigerator FRSS2323AS in such a short time. This is not the experience we want for new owners such as yourself. We recommend reaching out to us, or please feel free to join us via live chat at https://www.frigidaire.com/en/ or by phone at 1-800-374-4432. Our experts are available to assist you Monday-Friday, 8:30 am - 8 pm EST. - Maico
Good refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it so far. Just had issues with the water hook up but hopefully an easy fix.
I would recommend this to a friendPoor customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item delivered broken. Best Buy sent someone out to fix it who said it wasn't fixable and they would be back with a replacement refrigerator. 2 months later, still no refrigerator. When contacting Best Buy, they said there is nothing they could do because it was out of the return timeframe, even though we have been waiting for a replacement since day 1. They also said that it wasn't their responsibility because they hire a third party to go out for repairs so they can't control what the repair company says they will do. I finally got a working refrigerator but will never be back to Best Buy for anything.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello there. Thank you for sharing your feedback. We're sorry to hear about your experience, and we hope you get proper assistance. If you need any assistance with Frigidaire products, please connect with us directly at your earliest convenience at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET, and we'll be glad to assist. ~Ruth
Poor design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer drawer falls off and gets jammed on the bottom. I had best buy come out to look at it and they told me it cannot be fixed because it is just poor design.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, valued customer! Thank you for making time to provide us with your feedback. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis, in regards with the interior design we're saddened to hear that this might not fit what you like, please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, and your feedback does not go unnoticed. - Jessica
Absolute Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. Bought it late November 2022. Freezer quit working April 1 2023. Unbelievable. Repair person can't come for 10 days. Absolutely infuriating.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello there. We apologize that your refrigerator has some malfunctioning problems. We have faith that our authorized servicer will successfully do the necessary repairs. Please don't hesitate to get in touch with us by phone at 800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, if your appliance is still having problems. ~Ruth