Customer Ratings & Reviews
- Model:
- FRSS2623AB
- SKU:
- 6506221
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System, highlighting its great overall performance and huge capacity. Many appreciate the amazing ice maker, convenient temperature controls, and modern design. The primary concerns mentioned are the noise level and the quality of the interior lighting.
This summary was generated by AI based on customer reviews.
DO NOT BUY THIS JUNK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrendous machine dont waste your money. fan went out within a month and its been sitting here waiting to be fixed for like 6 weeks. dont waste your money on this
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Mike! I’m very sorry to hear about your experience with your refrigerator and the long wait for repairs. I completely understand how frustrating it must be to have a fan fail so quickly and to have the unit out of service for so long — that’s certainly not the experience we want for our customers.
We’d like the opportunity to assist you further and help get this resolved. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
PAY MORE FOR A BETTER FRIDGE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking fridge. About all i can say good about it. The freezer leaks, condensation builds up inside. Seals seem to be making contact. Ice maker makes ice so slow. Seems like it onky makes 4 cubes at a time
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you've had a less than stellar experience with your refrigerator, Jason. We can assure you that this is never the kind of experience we would want to leave you with. We strive to provide our customers nothing but a positive experience with us, and we regret that we were unable to deliver those results for you. If there is anything we can do to improve you experience with us, please do not hesitate to connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
No a great experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work the first day i got it. Had to have it repaired. Needed a new compressor. The doors were also crooked when it arrived.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for bringing this to our attention, and we're sorry to hear that the appliance did not live up to your expectations, MarkF. We have no known issues with this model, and we provide a comprehensive one-year warranty to protect your investment from any unexpected issues. While we cannot guarantee you will never have an issue, we are confident you will get many years of enjoyment from your appliance. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi
Faulty Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge sucks. It started leaking copious amounts of water about a month after we bought it and Best Buy will do nothing about it! It is obviously a faulty product that they sent us, yet they will not remedy it.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We’re really sorry to hear about the leaking issue with your fridge and the frustration you’ve experienced with customer service. That’s definitely not the experience we want for you, especially with such an important appliance. We understand how disappointing it must be to deal with this, and we’re here to help. To better assist you, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
- Cons mentioned:Noise level
Frigidare BEWARE!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.made too much noise/ you did not set up bougjt kit to set up for nothing---returned on recall!!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in Jan. within the first month received "over heating" warning alarm. We have it as a built in, so cabinets surrounding it. We pulled it out so it's no where near the wall. Now two weeks later the freeze, what we assume is the ice maker sounds like its working overtime to keep the motor running.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, GerardoG. Thank you for reaching out. We appreciate you sharing your experience and understand how concerning these issues must be, especially with your unit being so new. It’s good that you’ve adjusted the placement to improve ventilation, but we’re sorry to hear that the freezer and ice maker now seem to be overworking.
For further assistance, you can reach out to us by live chat by visiting our website at Frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, at your convenience, and we will be happy to assist. -Reed
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad cancels repairs. Fridge tears up if there is a power outage. This is a horrible fridge. Worst one that I’ve bought and I have bother others in the past from bby
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Lynn S! Please know that we strive to produce quality products, and your feedback does not go unnoticed. We are sorry your experience didn’t match your expectations with your Frigidaire product. We're here to help.
Please join us via Live Chat on our website at https://www.frigidaire.com/en/ or through our Customer Support by calling 800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Damaged refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is hard to review since the item has come 4 different times and each time it came damaged
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Good day, Vincent B! Thank you for taking the time to share your experience. We sincerely apologize for the repeated issues you’ve faced with your item arriving damaged multiple times. We understand how frustrating and disappointing this must be, and it’s certainly not the experience we want for our customers.
Please know that we’re here to help you find a resolution. If you haven’t already, we encourage you to reach out to us directly via Live Chat on our website or by calling our Customer Support team at 1-800-374-4432, available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We want to work with you to ensure you receive the quality product you deserve.
Thank you again for your patience and understanding. We hope to assist you further and turn this experience around.
Have a great rest of your day! - Maico
Don’t recommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Air filter and water filter change was required to be changed after 1 month of use. It keeps draining water.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Lorenn. Thank you for your feedback. We’re sorry to hear you’re experiencing issues with the air and water filters after just one month of use, as well as continuous water drainage. That’s definitely not typical, and we’d like to help resolve this for you. Please reach out to our Customer Care Team so we can troubleshoot and determine whether a part needs replacement or if there’s a possible installation issue. We appreciate you choosing Frigidaire and want to ensure your appliance performs as expected. Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. ~Ruth
Beware of delivery
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware of delivery, third party delivered product and damaged our cabinets and every time we tried to call Best Buy they gave us another number to call and third party had us call Best Buy. Never got the damage repaired.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi Wolfpack878, we are sorry your experience didn’t match your expectations with your Frigidaire 26 Cu. Ft. 36" Standard-Depth Side-by-Side Refrigerator FRSS2623AS. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like to investigate your concerns further to assist you properly. We're here to help.
Please join us via Live Chat on our website https://www.frigidaire.com/en/ or through our Customer Support by calling 800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you and have a great rest of your day! - Maico
DEFECTIVE FRIDGE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month and half from purchase I'm still having issues with it, the fridge freezes everything, Frigidaire has sent out a technician twice with both replacing multiple parts. This is a brand new fridge and shouldn't have so many issues!!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .A month is too long to wait for a repair on your appliance, Khalil! You deserve a great experience, and I want to see how I can make that happen. At your convenience, please do connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Not really happy with this refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door comes open too much and is putting stress on the hinge; the sealer around the edges is loose. This is supposed to be a new refrigerator; therefore, these things shouldn't be happening. There is not enough storage bins in it. There was free installation and delivery which was good. Also, they only give you 14 days from the day you bought it to exchange it; there should be a full 30 days.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking time to send us a review in regards with the unit. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're glad that you like the unit however in regards with the interior design we're saddened to hear that this might not fit what you like, please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, and your feedback does not go unnoticed. Moving forward, you can check our other unit in our website www.frigidaire.com as we have different kind of model that you might like. Moving forward, if you need assistance. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica
Best Buy is the worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is one of the worst companies to make any purchases from, spent over an hour on the phone with customer service, problem not solved, stopped at the store ask for a manager, Door greater said he's not going to do anything for you anyway so I'm not going to call him
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for reaching out and sharing your experience. We understand how frustrating it must be dealing with this situation, and we apologize for the inconvenience you’ve faced.
While we’re sorry to hear about your challenges with Best Buy, it’s best to continue addressing the issue with them directly for any concerns related to your purchase, as they are the retailer handling your order. They should be able to assist with the matter.
Should you need any further support or have questions about your product, feel free to contact us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST. -Yhano
Frigidaire not making ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My ice maker doesn’t work . I will call for assistance soon.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for the update, DebG. I'm sorry to hear your ice maker isn’t working — I know how frustrating that can be. When you're ready to call in, our team will be here to help walk you through the next steps and determine the best solution.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.refrigerator has already had a malfunctioning icemaker. it has only been in use 2 months. disappointed to say the least
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello there. We're sorry to hear that this is how you feel. We hope there is something we can do to make things right and provide the necessary assistance you need with your concern. Please don't hesitate to contact us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and we will be happy to assist. ~Ruth
Ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with purchase the ice maker stop working
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. To resolve the issue with your ice maker, start by switching the control panel to the CRUSHED setting. Next, remove the ice bucket. Then, continuously press down the dispenser paddle for 2-minute intervals, releasing it and pressing it again for a total of three times (6 minutes total). This will help melt and evaporate any ice that may have formed around the auger motor shaft. After that, switch the control panel to the CUBE setting, reinsert the ice bucket, close the door, and attempt to dispense ice again. If the issue persists, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Yhano
Showed up and flooded my kitchen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was delivered today. Technician hooked it up and went to test the water and it started leaking profusely from underneath flooded my kitchen floor. Just waiting to see how Best Buy is going to make it right. Mind you it’s over 100 in Texas and I have nothing cold to drink
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We appreciate you letting us know about your thoughts and feedback about your refrigerator . Rest assured that we will consider your suggestions and endeavor to produce high-quality products. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you!-Angel
Ice maker problem
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this model because it was similar to out last one but we are not happy with it. The ice maker has never made much ice and now it seems to have stopped making ice all together. We also have a problem with things freezing in the refrigerator side. Im not happy at all with this purchase.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. It was an uncommon instance. We'd like to learn more about your specific situation and make things right. At your convenience, please contact us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
Bad Product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Best Buy is selling an item that the ice maker has been recalled. We have had two refrigerators delivered in less than 2 weeks. Neither one have worked(ice maker).
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hey, JoshP. We value your feedback and understand your concerns. Please know that Electrolux has announced a voluntary recall of icemakers in certain models of Frigidaire and Electrolux refrigerators. Because of our commitment to product safety and you, we are providing free in-home installation of a new icemaker for impacted models. For more information, you can go to www.icemakerrecall.com and follow the instructions for the next steps to receive their complimentary replacement icemaker. If you have any questions or concerns not related to your icemaker, please connect with us directly by phone at 800-374-4432 or via Live Chat from our website. Reach us between 8:30 am and 8 pm EST, Monday through Friday. ~Keyanna
Doors will not stay shut
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doors will not stay shut and this is still new, so not understanding this at all. Working with Service team now as this is the second time they will have to come out.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris