Customer Ratings & Reviews

Good product good price and affordable good use and nice look

Completely satisfied with the looks and performance

Great refrigerator. Had to wait a month because they were out of stock and needed to wait for this "basic" refrigerator. I did not need a wi-fi enabled product. Too much to go wrong.

Dear Best Buy Customer Service, I am writing to formally express my dissatisfaction with the handling of a recent purchase and delivery of a Frigidaire refrigerator from your store. I have been a loyal Best Buy customer for many years, but the experience I’ve had with this purchase has been incredibly disappointing and frustrating. The refrigerator was delivered on September 14th but upon inspection, I noticed multiple dents on the appliance and a broken plastic vent. I immediately contacted Best Buy customer service to report the issue and requested a replacement or a resolution. However, I was told that the timeframe for returns or exchanges had passed, which I felt was unfair considering the appliance arrived damaged. I continued to reach out for assistance, and due to my Total Membership, I was able to schedule two technicians to visit my home to assess the damage. Despite the technician's visit and confirmation that the refrigerator was unrepairable, Best Buy has continued to refuse a replacement or exchange. One technician even mentioned that such delivery issues are common and that Best Buy is not always responsible for the deliveries, which leaves me with little recourse. I was advised to contact the manufacturer, Frigidaire, despite the fact that the issue stems from Best Buy's delivery process. As a loyal customer, I find this resolution entirely unacceptable. The product was delivered in an unsatisfactory condition, and my numerous attempts to resolve the issue with Best Buy have been ignored or dismissed. I am now requesting that Best Buy: Honor an exchange or return for the damaged refrigerator. Or, alternatively, provide a suitable resolution through repair or replacement of the damaged parts. If Best Buy is unable or unwilling to assist, I will be forced to escalate this issue further, including contacting Frigidaire and considering consumer protection options available to me. I trust that Best Buy values its customers and will work quickly to resolve this matter.

Refrigerator (Frigidaire Side by Side) is very spacious, I love it.

I love Frigidaire. I hade a Frigidaire for 22yrs. I replaced it with a Kenmore which last me less than 5yrs. I brought another Frigidaire and I'm so very happy.

This is a replacement for the same make and model refrigerator, and I'm tickled with the unit. It has modernized controls and features, and the sleek stainless steel an enhancement to me kitchen. So I'm looking forward to enjoying it for a long time into the future.

Bought this for my mom. So far so good. Well made and looks good

working as advertised. i would buy this item again.

I will never buy another Frigidaire refrigerator again. This fridge stopped working less than 2 months after it was delivered. Unfortunately, stopped functioning right after my return window closed. I called Best Buy because I bought a 5-year protection plan BUT turns out if the fridge needs repair within a year after purchase, you HAVE to go through the manufacturer’s warranty. Well I contacted Frigidaire and it’s already been 3 weeks without a refrigerator and I’m being told it’ll be another 2-3 weeks before they can repair it. Best Buy will not touch the fridge until after one year…..very frustrating and disappointing.

So, im picky when it comes to fridges. I normally like the inside water and ice. We saw the promotions and we took a change and we have no complains. The only was that it took 6 hrs to make it first set of ice. So, dont freak out like we did.

A good buy and excellent service. Works very well.

Lots of slots in door, seems like a. Good fridge so far! Felt like I got a. Good deal

Love the refrigerator but the fan and condenser are very noisy compared to other models

It was a fantastic experience all the way from purchasing to have the freeze delivered - superb job by everybody involved in the process.

Extremely happy with all the team work from Best Buy staff from the purchased to delivery was exceptional, satisfied customer and will recommend friends & family, Thank you.

After four months of ownership, this refrigerator has presented multiple significant issues that raise concerns about its long‑term reliability. The compressor failed unexpectedly, leaving the unit completely nonfunctional. I have now been without a working refrigerator for over a week, and the process of securing replacement parts through the manufacturer has been slow and inconvenient. I was informed that the necessary components will take an additional three weeks or possibly longer to arrive. Would not recommend!

its not the best barely had it for a year and im having issues with the ice maker

Love this brand! We had this same one in black for the last 10 years. Now we have that one in our garage and we needed to update the color to our kitchen. Great brand and functional layout, very efficient for a house of 5.

Excellent product, very efficient, very easy to clean and move around. Highly recommend.