Customer Ratings & Reviews
- Model:
- FFWC38B2RS
- SKU:
- 4282200
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers regard the 38-Bottle Wine Cooler favorably due to its effective temperature control, quiet operation, and ample capacity. Many appreciate the dual-zone design, ease of use, and the cooler's attractive appearance. However, some customers note that the shelving may not accommodate all bottle sizes, and there have been reports of the product arriving damaged. The price point is frequently cited as a positive aspect.
This summary was generated by AI based on customer reviews.
Horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in Best Buy this thing looked like it was kicked across the warehouse this is not the first time . Quality control is ridiculous
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Lisa! Thank you for your review. We are sorry to hear about the condition received your appliance in. Should you need further assistance, please feel free to connect with us by chatting with one of our live agents Mon-Fri, 8:30 am - 8 pm EST.-Briana
Dual zone does not work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not do what is supposed to do. Dual zone does not work. Bottom zone set at 64 and never gets above 52. Top zone set at 45 and cannot below 48.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Petey.
We're sorry to learn of your appliance not meeting the requested temperatures. Please come chat with us right away. We would love to help! We're available Mon-Fri, 8:30 am-8 pm EST. on our branded page. -R'Shaye
Stay Away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item worked for 20 days. Since it was used in a business there was NO warranty. Had short in electric as it kept popping the breaker.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you've had this experience with your wine cooler, Morsefam. Although we were unable to assist due to warranty purposes, we'll be sure to use this feedback for future customer satisfaction. ~Courtney
Don't buy this via shipping
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this via shipping. Bought one, cane broken, BB sent a second, also came broken. Had to return both and spent over 7 weeks, 20 hours on the phone to get it done.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Customer! Oh no, we are not pleased to know you had that experience with the wine cooler. We hope to be able to better serve your needs in the future. -Bianca
Do not order from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered and unpacked handle does not attach on one side. Can’t pack it up because can’t lift it!!! Will not buy from Best Buy again!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Horrible! Thank you for your review. We are sorry to hear that you have not had the best experience with your wine cooler. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Better off spending more for quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh.. I returned it because the shelves are way too difficult to use and the "dual zone" is a joke.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, MikeLowrey! Thank you for sharing your feedback with us. Your feedback will help us understand our strengths and identify areas for improvement. If you have any additional questions, comments or concerns, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Stay away from this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lousy product very noisy compressor , planning to return it , getting tired of buying things and bring them bac
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no, Frenchy! We regret to hear that your ownership of the new beverage center thus far has not been satisfactory. We would like to see how we can turn things around for you. At your convenience, we’re available via Live Chat on our branded page Monday through Friday from 8:30 am-8 pm EST. -Chris
Avoid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT 2-zone and won’t even keep 1 zone constant. Totally useless. Returned it but that was a hassle too due to Best Buy incompetence.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We apologize for any matters you have experienced with your wine cooler, Leftybob! It's important for us to hear how our products are working for consistent improvement. However, we do recognize you have returned your purchase, and certainly hope you will have a more enjoyable experience with us in the future. Kindly, Ciara
Wine frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was deluvered damaged. Had to call and wait for replacement
No, I would not recommend this to a friend- Cons mentioned:Bottle size
Only Good for Standard Sized Wine Bottle - Caution
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Starting off, I really like this unit bang for buck, however, ran into 2 issues. First is delivery issue and second is design flaw so to speak. I ordered this online and both units came damaged, so I am working on getting my 3rd one, except I'll go pick this up at the store vs UPS shipping. I think it is well packed, but both units were trashed upon arrival with major concealed damage - my suggestion, do a pickup at store. But this is not why I am giving 2 stars. If you have standard 750ml wine bottles, you are in business. This cooler WILL NOT hold a Syrah or Pinot Noir bottle (bulbous bottom style), nor will it hold a high end Cab in a thicker glass bottle or taller red wine bottle. Don't even think of putting champagne or a magnum of any type as you will be removing shelves and stacking bottles on top of each other. I am not a wine snob and don't buy $100 bottles, but something as simple as a $34 bottle of Hess Cabernet in a taller bottle won't fit between the shelves (too tight) or the depth (too long). There is more room up top and I thought I would flip the temps and put reds up top (to hold the big bottles) and whites down below but you cannot do that either as the unit will not allow temps to match up. Whites have to go on top and Reds on the bottom. I read the reviews before buying and nobody has mentioned this, so hopefully this helps you decide.
No, I would not recommend this to a friend Wine fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged. Had to return. Ordered a second one. That too was damaged and was returned. Waiting for third
No, I would not recommend this to a friendWill Never By Frigidaire Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came missing a part to attach the handle and dealing with Frigidaire was a nightmare.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello. We are truly sorry for your experience trying to get help with your broken handle. We certainly want to get this issue resolved in a timely manner. I recommend reaching out to us via chat on our branded web page for additional assistance. -Chris.
Damaged and dented New out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged and dented New out of the box Tons of negative reviews on this issue
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello,
We want the best for our family. We truly apologize for your experience and the way you received your wine cooler. We are here should you need any assistance with your appliance. Come chat with us on our branded page Monday through Friday from 8:30 am-8 pm EST. -R'Shaye
Doesn't cool
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has never been able to cool below 65 degrees. It's junk.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh, no! This is certainly not what we want to hear. We would be happy to look at options that may be available to you to turn this situation around. Please reach us directly either by phone at 800-374-4432 or through Live Chat on our website M-F 8:30 am- 8:00 pm EST. - Kailey
Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had two of these items delivered and both were damaged, awaiting my third delivered
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, TheGardener! Thank you for your review. We are sorry to hear that you have not had the best experience with your wine cooler. We would love an updated review on your new model. We are here should you need further assistance, connect with us by chatting with one of our live agents Mon-Fri, 8:30 am - 8 pm EST.-Briana
Very noisy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud with a horrible humming sound that won’t stop
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there! Thank you for sharing your experience. The sounds you are noticing indicate your appliance is working as it should. When the surrounding noise is low, you might hear the compressor running while it cools the interior. Some surfaces on floors, walls, kitchen cabinets, or open kitchen plans may make these noises more noticeable. Also, check to ensure your wine cooler has the proper clearance for proper circulation, as mentioned on page 4 of your model’s owner guide. Feel free to reach out to us via Live Chat if you have any questions or concerns. We would love to help! -Derrick
Wine cooler, unfortunately I deleted the pictures.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one was dented, second one delivered and was dented in the same place.
No, I would not recommend this to a friendDamaged
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived heavily damaged.packaging is not supportive for delivery
No, I would not recommend this to a friendSteve
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item arrived damaged. Will never purchase small appliances from best buy again
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no! Steve.
We deeply apologize for the way you received your appliance. We are confident Best Buy would he happy to assist you with your wine cooler. Please contact them directly for further assistance. -R'Shaye
Bad order!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing 3 of 4 legs and came with dented door! Incredibly frustrating!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, MissingPartsANDDented! Thank you for your review. We are sorry to hear about your experience with your wine cooler. We would like to see how we can help with your concerns. For further assistance, connect with us by chatting with one of our live agents Mon-Fri, 8:30 am - 8 pm EST.-Briana