Customer Ratings & Reviews
- Model:
- FAD704DWD
- SKU:
- 7896044
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the 70-Pint Dehumidifier's performance, noise level, ease of use, and capacity. Many appreciate its size and the filter's maintenance alerts. However, some find the water tank's size inconvenient and the unit's weight challenging to manage. The price point also receives positive feedback.
This summary was generated by AI based on customer reviews.
replacement for same 1 bought 4 years ago
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This things are not made to last. This is a replacement for the same model bought in 2015 which stopped working end of last year.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, bsc1.
Thanks for your rating and review!
I am bummed out to learn your dehumidifier has not performed as expected.
Though no manufacturer can guarantee against repairs or service visits with any of their models, I feel awful about the experience you have encountered recently with your appliance. Rest assured, we make every effort to manufacture quality products.
Should you need further assistance, we can be reached at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST.
Best Regards-
Derrick
Buy a different dehumidifier.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Timer stopped working the third time I used the product. Not happy with this item.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Angie! We are sorry to hear that you are having issues with the timer function! We would be happy to assist you with troubleshooting. Please give us a call at 800-374-4432 Monday through Friday, 8:30a to 8:00p EST at your convenience so we can help! ~Ashton
Stay away from Frigidaire dehumidifiers
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of complaints about Frigidaire humidifiers...add mine to the list. This unit lasted 10 calendar months before getting the dreaded "EC" display. Realistically, it was probably used for 2 months in 2020, and not at all in 2021. That's junk! It has a three year warranty, but Best Buy said it would have to be sent in to the manufacturer, no simple warrant claim like others are saying in their reviews. Luckily, I had a four year Best Buy extended Warranty, and with good Customer Service by the South Elgin team, I was given a store credit on the spot. (I did lose the value of the extended warranty though) I bought a much more expensive Honeywell unit this time, hopefully I have better luck. I've owned dehumidifiers for 30 years now. The first couple lasted about 10 years each, now I'm on my 4th unit in the last 10 years. Quality in Chinese manufacturing is non-existent.
No, I would not recommend this to a friendEC Error Code
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When the humidifier was operational it seemed to do an adequate job. However like many others, our unit fell victim to the "EC" error code that results in total loss of operation after two years of use. Even more concerning is that units with an EC error code may become a fire hazard for your house. I have contacted Frigidaire as this unit is still within its 5 year warranty however because this was an online purchase from 2015, the Best Buy online record does not include the model number and therefore a replacement or refund from Frigidaire was not offered. Stay away from Frigidaire dehumidifiers as they do not stand behind their products with a known defect (these models had a recall settlement).
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Contractor.
Thank you for sharing your feedback. We would like to gather more information regarding your concerns. When you have a free moment, please send us an email to [email protected]. Please include your model and serial number and reference to this review. Kindly, R'Shaye
Product is okay - need longer to evaulate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is okay - and has run for 3 weeks. It needs to run longer to determine what value the of it will be.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, DeanK.
Thank you for your feedback. We have confidence you will enjoy your dehumidifier for many years. Feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Has a light saying to clean filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a light saying to clean filter After just a month and we have clean it and the light is still on
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, BernieB.
Thank you for sharing your feedback. On the left side of the control panel there is a button called filter reset, press and hold that button for 3 to 5 seconds and the light should go out. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
so-so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to remove the drawer, and harder to get it back in again. Also, it starts to spew hot air and heat up the basement after it's been running for a while. I spent almost $300 on this model, I've only had it for a month, and it's just not that good.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .I'm very saddened to hear that you feel this way, SWOO. Please note when the unit is started, the fan begins to pull moisture-laden air across the dehumidifying coils. The coils condense or draw moisture from the air, and air flows through the top louvers into the room as dry, warm air. Moisture removed from the air is collected in a bucket on the front of the dehumidifier. The unit will not work
properly if the temperature is out of this temperature range of 41 °F (5 °C), and 96 °F (35 °C). Please contact us at 1-888-203-1389 Monday-Friday 8am-8pm and Saturday 8am-6pm EST if you have any additional questions. Best, Maggie
Solid dehumidifier.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid dehumidifier. It does raise the electric bill a lot though
I would recommend this to a friendGood sale price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with product , had to return the first one due to a leak , which is a common problem
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Bobby! We are glad to hear that you are happy with your current purchase and apologize for any matters you experienced with your first purchase. Please know that we care about the safety of our consumers, and our design and engineer teams are constantly monitoring our brand pages for feedback and experiences; such as yours, for future reference. Should you ever need any immediate assistance, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience. Kindly, Ciara
Bad design for water bucket
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The design of the water bucket is bad. It is difficult to get out and extremely difficult to get back in. It is difficult to aline and requires a hard 'smack' to get it in place. There isn't a real spout to pour the water out of it. The humidifier is rated at 70 pints but the bucket probably only holds 1/2 of that requiring twice a day emptying in humid weather.
No, I would not recommend this to a friendGets job done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New to this thing, it gets job done. However, it always working, $60 bill for just run this in vacant house last month.
I would recommend this to a friendDoes the job, just a little loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the intended job adequately, but is a little noisier than expected.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, HMT65! We are glad to hear that your dehumidifier is working as designed. We understand that some sounds can be clamorous when in operation. It is normal for your appliance to make some noise when in use. This is usually from the compressor turning on and pulling moisture from the air. Should you experience any unusual sounds, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience. –Ciara
It's okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to pull moisture but the compressor, not fan , has a very high pitched squeal. Thinking of returning it
No, I would not recommend this to a friendGood dehumidifier
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good dehumidifier. Works well. It is a little noisy however.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Doody.
Thank you for your feedback. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
It’s ok just wouldn’t drain through the hose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s doesn’t drain the water through the hose for continuous
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Mikey! Thank you for reaching out to us pertaining to your dehumidifier concern. Some tips that can alleviate your concerns is to ensure the dehumidifier is set to a proper setting (low enough RH% so the unit turns on) and a garden hose is connected properly and tight enough. Your garden hose should be 11/16" (17.5 mm) or larger in diameter, must not be “kinked” and must allow water to flow “downhill” and free of debris, tears or holes. If this does not resolve your concerns, feel free to reach out to Consumer Care directly at 1-800-374-4432 Monday-Friday 8am-8pm EST at your convenience.
Kindly,
Ciara
Works in our basement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic design to kee moisture down in our new house basement.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hey there, Jane! We appreciate you taking the timeout to leave us your feedback on your purchase. We are glad that your dehumidifier is working as designed and lowering the humidity in your basement. We certainly hope that you will consider us in the future for your other appliance needs. Kindly,
Ciara
Bad Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this dehumidifier for about a year and it stopped working. It shuts off and the display has "EC" on it. If you unplug it for awhile and plug it back in, it will run for about 6 hours and shut off again. The bucket has almost no water in it. I am disappointed in this product as I thought Frigidaire was a good brand name. I am giving it a rating of one star since zero is not an option.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh, no! We understand your concern, MarbletownGuy. We will be happy to assist you. An EC code may relate to a temperature or voltage issue. We would recommend ensuring the temperature in the room is between 41 and 96 degrees Fahrenheit and the power going to the dehumidifier is at 115 volts. If it is plugged into an extension cord, try plugging it in directly to get a better current.
Should you continue to experience an EC error code in your dehumidifier after taking the above steps, I would recommend contacting us directly at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience for further troubleshooting assistance.
Best,
Ashton
Need one with a bigger capacity than 70 Pints
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We would like one with a bigger capacity than 70 pints.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, 42tellthetruth! We appreciate you reaching out to us pertaining to locating a dehumidifier with a larger capacity. We were able to locate a 95 pint dehumidifier, which you are able to view the following link, https://www.bestbuy.com/site/frigidaire-95-pint-portable-dehumidifier-white/8466222.p?skuId=8466222. We hope this information was helpful to you. Kindly, Ciara
Not satisfied.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reading reviews this sounds like a great humidifier to purchase. I have returned this humidifier before because it stopped working. I had purchased the extended warranty so once again the same humidifier was purchased. Directions were carefully followed on proper setup. After many days of running the factory continuous cycle it was reset to high. It ran at this speed for a couple days and stopped. I have tried over the past several weeks to see if it will reset to high but to no avail. It will only run on low speed. I am frustrated with the performance and will be contacting the manufacture this week.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no, 2frustrated! We apologize for any matters you have experienced with your dehumidifier. Please know that we strive to produce quality products and your concerns do not go unnoticed. So that we are able to assist you with your concerns, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience. –Ciara
waste of money!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this should get 0 stars. i bought this and didnt use it until almost a year after i purchased it because at the time i ended up not needing it. i was going to return it then but figured i would eventually need it and when i finally took it out of the box to use it it was dead in two days. fan still runs i have a humidity reading of 65 but it pulls no water. and even the first day of use it pulled only a cup of of water. and nothing since. what a waste. dont buy it. its too expensive to only have the function of a 20 dollar box fan.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, None! Thank you for your review. We are sorry to hear that you have not had a pleasant experience with your dehumidifier. Your feedback is valuable to us and has not gone unnoticed. We would like to learn more regarding your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana