Customer Ratings & Reviews
- Model:
- FGRC064WA1
- SKU:
- 6317713
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the Cool Connect 250 Sq.Ft 6,000 BTU Smart Window Air Conditioner favorably for its cooling capabilities, ease of use, and smart features, including app and remote control. Many appreciate the sleek design and relatively easy installation. However, some customers find the unit's noise level to be a drawback, and a few have noted concerns about the BTU capacity being insufficient for larger spaces or the product's condition upon arrival. Pricing was also mentioned as a potential concern by some users.
This summary was generated by AI based on customer reviews.
Look stylish but loud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.aC unit looks very modern. Loves the nice temperature display but the unit runs loud. Temperature have to reset if turn on manually.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Kennilope! Thank you for providing us with your feedback on your purchase. The unit will run in energy saver(econ) mode when powered on each time, if last shutdown is in cool or energy saver(econ) mode. You can exit this model by selecting another option such as cool and your desired temperature. Your air conditioner may make many sounds, such as high pitched chatter, vibration, ping, swishing, sound of rushing air, gurgle or hissing; which are a part of the normal operations. If you are experiencing any usual sounds, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience. Kindly, Ciara
- Cons mentioned:Noise level
Too noisy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is loud and doesn’t cool very well. I expect d a better unit acccording to reviews.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hey there, Rayd! We thank you for taking the time out to provide us with feedback on your purchase. Your air conditioner may make many sounds, such as high pitched chatter, vibration, ping, swishing, sound of rushing air, gurgle or hissing; which are a part of the normal operations. Should you ever experience any unusual sounds, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Keeps cool, smart app questionable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit works fine but the smart app from Fridgedare is hit or miss, most if the time miss..works only a fraction of time
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hey, RunningMan! Thank you for taking the time to write to us. Please feel free to reach out to us at 1-800-311-4667; Mon-Fri from 8:30am-6:00pm EST to answer any questions you may have with the smart app. ~Courtney
- Pros mentioned:Design
Buyer Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this air conditioner for a month now and have started to use it because of the hot weather. Honestly aside from the great design it just doesn't cool my room and it's not even a big room. it is 86 degrees outside. I have it at the lowest possible of 60 degrees and my room is still 78 degrees. Buyer beware.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Spartan178! We appreciate you stopping by to share your feedback with us and apologize for any matters you have experienced. Some tips that can assist with your matter, is to ensure that there are not any items blocking the vents. Restricted air flow can cause the air conditioner to not cool as designed. If the room temperature is very high, the air exiting the unit may not feel cold. Air exiting the unit is usually between 17°-20°F lower than the Intake air, and may not feel cold to the touch until the room temperature is reduced. You may need to allow the air conditioner to run for several hours in order to notice a considerable difference, after making adjustments. If the information provided does not resolve your concerns, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience. Kindly, Ciara
Not a good AC
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Aside from the cool WIFI features this AC leaves a lot to be desired. It’s a piece of crap. The rooms temperature would be at 75 degrees and the AC would say 60 degrees, refusing to make the AC work any harder than it already is. I do not like this AC and feel like it was a waste of money. The insignia, though not having as many “smart” features is definitely a better option.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Ashleythegreat.
Thank you for dropping in and letting us know about your experience with your air conditioner.
Your comments are vital to us as we constantly strive to be the best home appliance company.
I am disappointed to hear you are not getting the best cooling performance from your air conditioner.
Here are some tips to keep in mind in getting the best cooling performance for your home comfort appliance.
*Ensure the capacity of the room air conditioner fits your room size for efficient and satisfactory operation. You may visit https://www.bestbuy.com/site/buying-guides/air-conditioners-guide/pcmcat242600050007.c?id=pcmcat242600050007 to learn further details about the correct BTU’s for your room.
* Try installing your air conditioner on the shady side of your home/room. A window that faces north is best because it is shaded most of the day.
* External house shading with trees, plants or awnings will help reduce the air conditioner’s workload.
Should you need us, we can be reached by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST.
Regards-
Derrick
It is good for a sale price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is not easy to connect to wifi. And does not work with older routers. Overall not a bad air conditioner.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Brian! We appreciate you taking the time out to share your feedback with us. Please know that our design and engineer teams are constantly monitoring our brand pages for feedback and experiences; such as yours, for future reference. Should you ever have any questions or concerns pertaining to your app feature, feel free to reach out to us at 1-800-311-4667 Monday-Friday 8am-6pm EST or directly at your convenience.
Kindly,
Ciara
- Cons mentioned:Noise level
Noise!!!! After 2 weeks started making noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise!! After 2 weeks of used,sound like something is loose inside
No, I would not recommend this to a friendBrand response from Product Expert
Posted .Hello, Thank you for your feedback. Please contact our customer service team at 800-944-9044. Thank you and have a nice day.
Not very efficient
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 15 year Frigidaire is way better this takes much too long to cool down a room. Says it’s efficient up to 250 square feet but it’s not. The only good thing is it cuts off st 5am as programmed otherwise it’s overrated not a good unit looking to see if I can switch with bestbuy too bad I tossed the box it came in.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hey, Heck! Thank you for taking the time to write to us. We understand that your A/C takes a little longer to cool. We recommend adjusting the temperature and fan to a much colder setting and make sure that the blinds and door to the area are closed and not exposed to direct sunlight.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
it comes with problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not able to connect it to Alexa and my remote has difficulty working.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello Kari2018. Thank you for taking the time to provide your feedback. Our team would be happy to assist you with connecting your Frigidaire air conditioner with Alexa, and we can assist with the remote concerns also. Please connect with our Connected Appliance Team by calling 1-800-311-4667 Monday – Friday 8:30am – 6pm EST. Kindly, Anna
- Cons mentioned:Condition
Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Box was in very poor condition, the top left corner of the air conditioner was dented and cracked. Now I have to wait ANOTHER WEEK, ontop of already waiting for a week. Not happy
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Tsmo! Thank you for your review. We sincerely apologize for your experience. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
- Cons mentioned:Btu
Doesn’t cool efficiently
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit take a long while to blow cool air. At first I thought it was the BTU but the whole A/c is terrible. Not to mention it leaks! Very disappointed!!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Walt! We apologize for any matters you have experienced with your air conditioner, and would like to gain more insight to ensure that your air conditioner is performing as designed. At your convenience, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST. Kindly, Ciara
"Smart" device cant remember my settings
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For all its bells and whistles. None of that matters as neither your manual input, the app, or Alexa will allow you to program a default setting tailored to you. Expect to change it from one of the worst default settings I've ever experienced from an air conditioner ever single day. Which is eco friendly (aka distractingly turning on and off your ac every few minutes) and 73 degrees. Such a hassle. If this thing had knobs or buttons like the oldest of ac units, you wouldn't have this issue. Dont be tempted by the gimmicks. Buy something more practical.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Derek! Thank you for your feedback. Under new regulations set by the DOE, all of our air conditioners will default to Eco Mode after being manually turned off to save energy. We understand this may be inconvenient! We are happy to document your concerns. ~Ashton
looks nice but lacks power
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a hit or miss. Sometimes it will cool down my very small room (8' x 8') or it will just blow air out for a few hours and keep the room at 70° when i set it to 60°.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thanks for your feedback, petersoju! We are happy to help with your concern. Please note that AC units are using (conditioning) the air enclosed in the room where the unit is located. The AC unit will drop the temperature of the air it pulls in by 17-20 F degrees before blowing out into the room. If you feel cold air being exhausted from the front vent of the AC unit, the unit is working. You may need to check out a few other factors that could be affecting your unit such as the temperature of the room and how well the room is insulated. Insulation is what helps the room maintain the cold the AC unit generates. Without insulation, the unit will struggle to maintain temps. Is the room enclosed? The unit will struggle to maintain temperatures if new air is constantly entering the room. Close all openings (windows, doors, side curtains on the unit, and window framing the unit sits into) in the room where the unit is located. What is in the room? The unit will struggle to maintain in an environment with large heat-producing appliances (examples: pizza oven, computer server, manufacturing machinery.) Be sure to check that the installation is correct. Ensure nothing is blocking or impeding airflow at the entire front or entire back of the unit. All louvers on sides must also not be cover or blocked. Impeding the airflow will cause the unit to struggle to maintain temperature. Are the air directional louvers positioned improperly? Position louvers for better air distribution. Check for air deflecting back into the unit from a wall or ceiling. Lastly, check that the outside condenser coil is blocked or dirty. Make sure the condenser coil is clean and not restricted by bushes, trees, debris, or winter covers. Once the above has been satisfied, let the appliance run for several hours to check for a considerable difference in temperature. If you are still having issues, be sure to connect with us directly so we can assist. We are available Monday through Friday from 8:30 am to 8 pm Eastern Standard Time at 1 (800) 374-4432 or via Live Chat on our website. ~Keyanna
- Cons mentioned:Condition
The WORST shipping ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box was almost completely destroyed and the product was scratched and bend in multiple parts
No, I would not recommend this to a friend I don’t recommend it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t cool my room perfectly I don’t recommend it, my sister in law too she got one and didn’t like it too
No, I would not recommend this to a friendwifi didnt work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was excited to be able to control remotely, but the wifi was never able to be connected to the device despiite calling tech support multiple times! returned for a cheap unit. This unit also blows from the top so I dont think it works as good as a normal unit that blows air from the front of the unit.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Bergsalad! We are sorry to hear you were continuing to have issues with your Smart AC. Our Smart Appliance Help team is dedicated to troubleshooting connection issues and finding the best resolutions. Thank you for your feedback! ~Ashton
WiFi doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi doesn’t work. Paid more money for an air conditioner with WiFi option total waste if money. To heavy and inconvenient to return.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, JF12345! We are bummed to hear that you are unable to enjoy the app feature on your air conditioner. So that we are able to make sure that you are able to fully enjoy your air conditioner, we would like you to contact us at 1-800-311-4667 Monday-Friday 8am-5pm EST directly at your convenience. Kindly, Ciara
Not getting cold quickly
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this air conditioning last year.. but unfortunately it’s not getting cold quickly.. I will take while to make cooling in the room
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thanks for your feedback, Peter! We are sorry to learn that you are having issues with your AC. We are happy to help. Keep in mind that AC units are conditioning the air enclosed in the room where the unit is located. The AC unit will drop the temperature of the air it pulls in by 17-20 F degrees before blowing out into the room. Check the following factors as they could be affecting your unit and why it is not getting cold enough. Ensure that your room size is correct for unit size, a 6,00 BTU unit can cool up to 250 sq. ft., a 10' x 25' area. Check the the temperature of the room and how well the room is insulated. Insulation is what helps the room maintain the cold the AC unit generates. Without insulation, the unit will struggle to maintain temps. Is the room enclosed? The unit will struggle to maintain temperatures if new air is constantly entering the room. Close all openings (windows, doors, side curtains on the unit, and window framing the unit sits into) in the room where the unit is located. What is in the room? The unit will struggle to maintain in an environment with large heat-producing appliances (examples: pizza oven, computer server, manufacturing machinery.) Be sure to check that the installation is correct. Ensure nothing is blocking or impeding airflow at the entire front or entire back of the unit. All louvers on sides must also not be cover or blocked. Impeding the airflow will cause the unit to struggle to maintain temperature. Are the air directional louvers positioned improperly? Position louvers for better air distribution. Check for air deflecting back into the unit from a wall or ceiling. Lastly, check that the outside condenser coil is blocked or dirty. Make sure the condenser coil is clean and not restricted by bushes, trees, debris, or winter covers. Once the above has been satisfied, let the appliance run for several hours to check for a considerable difference in temperature. If you are still having issues, be sure to connect with us directly so we can assist. We are available at 1 (800) 374-4432 or via Live Chat on our website Monday through Friday from 8:30 am to 8 pm Eastern Standard Time. ~Keyanna
Poor quality!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a joke of an air conditioner. Returned ! Noisy not cold terrible.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Madison! Thank you four your feedback! We sincerely apologize for your experience with your Frigidaire Cool Connect 250 Sq.Ft 6,000 BTU Smart Window Air Conditioner. Today’s high-efficiency compressors may have a high pitched chatter during the cooling cycle. More information on normal sounds your model will produce can be found on page 6 in your owner’s manual. Should you need further assistance, please contact us directly at 800-374-4432, M-F 8:30 am to 8:00 pm EST. ~Briana
- Pros mentioned:Cooling, DesignCons mentioned:Noise level
Nice Design Overall Good Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just wanted to put my initial thoughts on this product. Very nice sleek design. It works good so far. Cool my room and goes off when it reaches to the desired temperature on Eco mode. Connecting to the Google Assistant wasn't what I expected, but it does work. A bit noisy, but not too bad. Overall is a good product.
I would recommend this to a friend