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Customer Ratings & Reviews

Your price for this item is $379.99

Customer reviews

Rating 4.2 out of 5 stars with 289 reviews

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Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers appreciate the Gallery 1.7 Cu. Ft. Over-the-Range Microwave's ease of use, quiet operation, and sleek design. Many find the size suitable and are pleased with its features and overall performance. However, some customers have expressed concerns regarding the microwave's reliability and the sometimes annoying beeping sound. A few also mentioned issues with the door and circuit breaker.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 289 reviews
  • Rated 1 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this microwave for a month and the inside light flickers while heating.. Unfortunately it’s too late to return..

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Angel, we apologize this has been your experience with your microwave in such a short time and thank you for bringing it to our attention. So that we can gain a little more insight and help resolve your concerns, please contact us via live chat or by phone at 1-877-435-3287 Monday-Friday 8:30 am-8 pm EST at your convenience. We look forward to hearing from you! Best Regards, Ciara Frigidaire

  • Rated 3 out of 5 stars

    Works well but very cheaply designed/built.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It microwaves and does all of its functions as expected. But my god, you can tell the penny pinchers were involved here. -The door latch is so tightly spring you’re basically slamming it to shut it. Shuts with a hollow and cheap sound as well. None of this can be adjusted. -The charcoal filters fit in place so loosely that they’re PUSHED OUT OF THE WAY BY THE AIRFLOW, meaning they don’t filter! I had to stuff two of them in the slot to get around this. -The beeps are 1980s annoying and the most bothersome sounds I’ve ever heard from an appliance. It’s only one step down from a fire alarm in annoyance. -The LED cooktop lights are so cold that I cannot use them as I have warm/soft white lighting in my home. And they can’t be replaced with a warmer color at all as they’re not bulbs, but little proprietary LED boards. -The LED display is an ugly green. -I find myself sometimes having to push buttons twice for them to register. -It’s not the quietest microwave ever when in operation. Sometimes it makes this weird subtle vibrating noise that sounds like it’s about to die. -The turntable emits random high pitched squeaking as it turns. This microwave overall is an auditory nightmare. My last whirlpool microwave was the same price range as this one but much better built, with a softer closing door, normal cooktop lighting, better filter fitment, and a softer musical signal for cycle finishes. I will not be recommending this microwave.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Thank you for bringing this to our attention, and we're sorry to hear that the appliance did not live up to your expectations, Michael. We have no known issues with this model, and we provide a comprehensive one-year warranty to protect your investment from any unexpected issues. While we cannot guarantee you will never have an issue, we are confident you will get many years of enjoyment from your appliance. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi Frigidaire

  • Rated 1 out of 5 stars

    Nice microwave with longevity issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound like an old man but they don't seem to make things like they used to. We bought the whole gallery electric suite (our second set) after having much affinity for the first set. Pretty disappointed that a little over a year, this microwave continually blows the breaker. Electrician says everything is good and I tried to change the fuse. Manufacturers warranty expired now and my options are to pay a repair person who may not be able to fix it or buy a new one with Geeksquad protection, but am not sure this issue would be covered...

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Oh no, Pezboy! We certainly apologize for any matters you have experienced with your microwave. Please know that we strive to produce quality products and your concerns do not go unnoticed. We would like to gain more insight pertaining to your concerns, to properly investigate your matters. At your convenience, we would like you to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience. Kindly, Ciara Frigidaire

  • Pros mentioned:
    Microwave
    Cons mentioned:
    Circuit breaker

    Rated 2 out of 5 stars

    Tripped circuit breaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After about a year the microwave began tripping the circuit breaker and its on it's own breaker! Of course the warranty is out. A service provider told us the problem was sensors where the door closes are bad and blowing the microwave fuse. Cost to fix was almost 200.00. We decided on another brand microwave rather than fix it. Very disappointed. I really liked it until now

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello, Mdsx2! Thank you for your review. We sincerely apologize for your experience with your appliance. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Should you need further assistance, please feel free to chat with us online or contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana Frigidaire

  • Cons mentioned:
    Circuit breaker

    Rated 1 out of 5 stars

    Trips Circuit Breaker; Service not helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As noted in other reviews, this microwave worked fine for a year, and then began tripping the circuit breaker. This got progressively worse. When looking to replace it, I looked at the reviews, and noticed this was a common issue. I also noticed the customer service was posting responses. Thus, I called their customer service. All they are offering is to charge a $99 service fee plus whatever the cost of the fix is to resolve. Do not let their responses on the reviews fool you. They are not fixing the problem if the microwave is out of the standard 1 year warranty. Do not buy!

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello, Jdaville.
      Thank you for sharing your experience. We’re so sorry that your experience did not match your expectations. At your earliest convenience, please contact us directly by our email [email protected]. We would like to gather more information.
      Kindly,
      R'Shaye Frigidaire

  • Rated 2 out of 5 stars

    3 years in and the finish has issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This line has a "smudgeless" stainless finish. It's actually a clear coat on a stainless that has low nickle content and high iron content. This actually allows a magnet to stick to the "stainless". However, DO NOT put magnets on these appliances as the clear coat will scratch. In addition, the clear coat on our microwave has started to show spots. It looks like it's not clean, but it's actually a flaw in the finish. The other appliances are not doing this, just the microwave. This microwave also has the world's MOST ANNOYING beep at the conclusion of a heating cycle. It beeps three times as if once isn't enough. It doesn't sound like that big of a deal but it drives me NUTS! If you don't run over to it right away, it beeps 3 more times, and so on and so on. I've actually thought about researching a hack to reprogram the thing... it's that annoying!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Product Lifespan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in April 2018 and it quit working on January 5, 2023. Like a lot of current products this microwave had a short lifespan of 4 years and 8 months. We have repaired many electrical appliances over the years and tried to repare this unit multiple ways but nothing worked. Will now have to make another "investment" for an over the stove Microwave.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Oh no, LisaS! We’re so sorry you’re having this experience with your microwave. We’d like to learn more and help resolve your concern. Please contact us through live chat on our webpage Mon-Fri, 8:30 am-8 pm (EST). -Chris Frigidaire

  • Pros mentioned:
    Ease of use, Noise level

    Rated 4 out of 5 stars

    Quiet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and warm food quickly east to use buttons are laid out well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wrong description

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave. No complaints. I wanted a stainless steel finish. This was stated it was all black in front. Turned out it was stainless like I wanted. Just watch the descriptions they use for item u r looking at. It’s just what I wanted but I thought I was having to settle for a black one. I was pleased with the outcome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this and the electric stove to go with it. Easy to hang, worked great for the first few days and than the Megatron went on it. I will be bringing it back for a replacement because I like it so much. The sensor heating works great. You can always get a dud in any manufacturers unit. Jason and Ryan at the Collegeville,PA store are the best two best buy employees I have ever dealt with.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    If you want lasting appliances, its no Frigidaire

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought because this Microwave was Frigidaire top of the line that it might be a great product however it only lasted 4 yrs before it shorted out. I have also had problems with the rest of my appliances which were all Frigidaire Gallery series that were purchased at the same time. I wont buy Frigidaire again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Issue with Microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought during kitchen remodel. Installed on a circuit by itself. Started tripping circuit regardless of what circuit it is on. Repairman said it's an issue with the microwave itself and of course it is JUST out of the warranty period. Now will need to be replaced - not sure I will buy another Frigidaire. Disappointed because I loved the look and have always loved Frigidaire products.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Oh no, Denise! We certainly apologize for your experience with your microwave and would like to investigate your concerns. At your convenience, please reach out to us at 1-888-203-1389 Monday-Friday 8am- 8pm EST. –Ciara Frigidaire

  • Rated 5 out of 5 stars

    Happy with my purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase. I never had a problem with this brand.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    JUNK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My home builder was DR Horton, who used all Fridgeaire. The microwave we used less than 50 times keeps blowing the main breaker. Also, the dishwasher is having issues as well. Do not buy Fridgair JUNK.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations and we understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian Frigidaire

  • Rated 3 out of 5 stars

    Works Well for a While

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for 3 years, then started tripping the circuit breaker (microwave was the only thing on the circuit), eventually started making a loud buzzing noise and completely stopped working at 3 1/2 years. Worked fine up until that time. Am in a new neighborhood where we all have this brand/model and several have had similar or the same issues.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello, HeartlandRN2012! Thank you for sharing your experience with us. We are sorry to hear about your microwave failure. This is certainly not the experience we would want for you. For further assistance, please feel free to chat with us online or contact us via phone at 800-347-4432 M-F, 8:30 am- 8:00 pm, our team will be happy to assist you further. ~Briana Frigidaire

  • Rated 1 out of 5 stars

    Such a disappointment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this 03/22 and soon after the one year warranty expired it quit heating food and liquids. Unplugged it and it started working until it didn’t. This happened several times. Contacted Frigidaire and was told sorry it out of warranty. Now 2 1/2 years later it stopping heating anything and unplugging it won’t work. This Frigidaire microwave and Frigidaire customer support has been a nightmarish disappointment.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Door switch replaced twice in < 16 months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this microwave in August of 2018. On Christmas Eve, 2019, it just quit when we opened the door. Repair person changed the switch. One year later, December, 2020, it happened again. A microwave for this money should last longer. Will not buy this brand again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Looks Great - But Fan is SUPER LOUD

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, it works great, but the fan whether on low or high is extremely loud. Not sure I would have bought it had I known this...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Frigidaire Gallery 1.7 Cu. Ft Over-the-Range Micro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the opening beneath the cabinet perfectly. It has a nicer appearance than the previous model it replaced. Quieter fan & LED is much brighter. So pleased with the purchase.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    LOUD AND ANNOYING!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fine at heating up food but when your timer is finished it beeps at the most deafening frequency and volume of any microwave i’ve ever used. not only that but it initially has 3 long beeps and will continue to produce long, loud beeps until you open the door. SO ANNOYING

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      We appreciate you stopping by to share your feedback and understand the audible tone notifications may be a little loud to you. The control may be programmed for silent operation, and you are able to view the step by step instructions for this feature on page 26 in the manual. Should you still have any concerns after reviewing the manual, please give us a call at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will be happy to assist. Best Regards, Ciara Frigidaire