Customer Ratings & Reviews
- Model:
- GMOS1962AF
- SKU:
- 10736495
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Cook Settings
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
to a friend
Liked it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks very stylish in the kitchen.  Heats up the food pretty quickly.
I would recommend this to a friendit’sa microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i put things in. they get hot. what else can i say
I would recommend this to a friendFan noisy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave. Instructions kinda vague. Fan noisy
I would recommend this to a friendBAD UNIT
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS ONE UNIT CAME DEFECTIVE, IT TRIPS MY BREAKER . LOOKING FOR BESTBUY TO GIVE ME A REPLACEMENT
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no! This is not what we want to hear, AlanS. We sincerely apologize for your recent experience with your Frigidaire Gallery 1.9 Cu. Ft. Over-The-Range Microwave GMOS1962AF, and the customer service you received. We strive to provide the best assistance to our owners, and we are sorry that we were unable to deliver those results for you.
We're here to help you. Please join us via Live Chat on our website https://www.frigidaire.com/en/ or through our Customer Support by calling 800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Never Again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service Went to Best Buy and asked for help with purchase of a built in microwave. BB sent a representative to my house to assess the situation and take measurements. I went back to BB and a sales person sold me a microwave with installation . Two weeks later the installers showed up with an over the range model which was too large. I then went back to BB and asked if they could PLEASE sell me an appliance that would fit. After interacting with a sales rep. they informed me, “we can’t help you.”
No, I would not recommend this to a friendspecs not accurate.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought 2 of these items because the spec list it as a size i needed and turned out to be a different size than liste.
No, I would not recommend this to a friendPleased with purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No frills microwave oven, seems solid and look nice.
I would recommend this to a friendPerfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Frigidaire Gallery Microwave is a great addition to our kitchen renovations updating all appliances. We bought all the Frigidaire Gallery appliances and just live them all!! His microwave is easy to figure out with all the new features. I highly recommend!!
I would recommend this to a friendNice and affordable upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this to replace a lower end Frigidaire model. This model is much quieter and does not have the long, annoying beeps the previous model had.
I would recommend this to a friendThe style was nice,
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The door was off skew. It was only a few months old. As a result, it would not start.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for sharing your experience with the Frigidaire Gallery 1.9 cu. ft. over-the-range microwave. We are very sorry to hear that the door became misaligned after only a few months of use, preventing the unit from operating properly.
This is certainly not the reliability or quality we expect from our appliances. We understand how inconvenient this situation can be, especially with a relatively new product. We want to make sure that you are getting all the assistance you need, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica
Do NOT order the installation service!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this microwave along with the delivery and installation service. I was in the basement of my home and missed the installers call when they arrive. I called them back 30 minutes later, several times and they would not answer and then turned off their phone. Best Buy only allows you to text their help staff, and the only help they provided was to give me the number for Geek Squad. I called Geek Squad who said I had to call the installation company. I called the installation company who said they couldn't get in touch with the installer and I'd have to reschedule for another day. I told them don't bother because I'm going to return the microwave and cancel the service and tried to contact Best Buy again. However, you can't actually get anyone at Best Buy on the phone so I had to go through the "Chat Bot" several times to get a real person to text me they "do not have the option to cancel installation. Our team will call you 1 hours before visiting your home. Then you can declined the service." When I texted back that I didn't even understand what they were saying because the installer had come and gone and nothing was rescheduled they said "I request you to please contact us back after 24 hours we will help you with cancellation." Mind blown. And I cannot find an actual person I can call and talk to at Best Buy. I should have known better than to purchase a service like this through Best Buy--I've had problems with customer service there in the past.
No, I would not recommend this to a friendGreat fit!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit exactly where our old one was installed and has improved functions. Blends nicely with other Frigidaire appliances purchased 11 years ago. Perfect!
I would recommend this to a friendExcellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very please with my microwave instillation was impressing. The guys took time to make sure it was working and explained the features
I would recommend this to a friendNo words
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was recalled so we retuned it. Had a hard time with trying to return item
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi JoshuaN, we’re sorry to hear about the experience you had with the recall and the difficulty returning your GMOS1962AF microwave. We understand how frustrating that process can be, and we appreciate you bringing it to our attention. If there are any remaining concerns related to the return, refund, or documentation, we’d be happy to look into this further and assist.
Please feel free to contact us via live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. ET, and one of our representatives will be glad to help. - Reed
Functional but flimsy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit works fine but the materials and construction are surprisingly flimsy. As a result it makes more noise from vibration when operating, including just the exhaust fan. It was a less expensive model and I suppose you get what you pay for, but our previous unit for the same price was much more heavy and solid.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello user619321,
Thank you for taking time to provide us your review and experience! and Thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Owen