Customer Ratings & Reviews
- Model:
- GMOS1962AF
- SKU:
- 6517322
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Cook Settings
Rating 4.9 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Gallery 1.9 Cu. Ft. Over-The-Range Microwave with PureAir Filter for its ease of use, quiet operation, and sleek, modern appearance. Many find the installation process surprisingly simple and are pleased with the updated features, bright light, and effective performance. The microwave's capacity to accommodate larger dishes is also a valued attribute. Overall, customers seem satisfied with this microwave as a functional and aesthetically pleasing addition to their kitchens.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level
Nice and affordable upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this to replace a lower end Frigidaire model. This model is much quieter and does not have the long, annoying beeps the previous model had.
I would recommend this to a friend Do NOT order the installation service!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this microwave along with the delivery and installation service. I was in the basement of my home and missed the installers call when they arrive. I called them back 30 minutes later, several times and they would not answer and then turned off their phone. Best Buy only allows you to text their help staff, and the only help they provided was to give me the number for Geek Squad. I called Geek Squad who said I had to call the installation company. I called the installation company who said they couldn't get in touch with the installer and I'd have to reschedule for another day. I told them don't bother because I'm going to return the microwave and cancel the service and tried to contact Best Buy again. However, you can't actually get anyone at Best Buy on the phone so I had to go through the "Chat Bot" several times to get a real person to text me they "do not have the option to cancel installation. Our team will call you 1 hours before visiting your home. Then you can declined the service." When I texted back that I didn't even understand what they were saying because the installer had come and gone and nothing was rescheduled they said "I request you to please contact us back after 24 hours we will help you with cancellation." Mind blown. And I cannot find an actual person I can call and talk to at Best Buy. I should have known better than to purchase a service like this through Best Buy--I've had problems with customer service there in the past.
No, I would not recommend this to a friendGreat fit!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit exactly where our old one was installed and has improved functions. Blends nicely with other Frigidaire appliances purchased 11 years ago. Perfect!
I would recommend this to a friendExcellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very please with my microwave instillation was impressing. The guys took time to make sure it was working and explained the features
I would recommend this to a friendFunctional but flimsy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit works fine but the materials and construction are surprisingly flimsy. As a result it makes more noise from vibration when operating, including just the exhaust fan. It was a less expensive model and I suppose you get what you pay for, but our previous unit for the same price was much more heavy and solid.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello user619321,
Thank you for taking time to provide us your review and experience! and Thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Owen