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Customer reviews

Rating 4.2 out of 5 stars with 867 reviews

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Rating by feature

  • Cleaning Quality

    Rating 3.8 out of 5 stars

  • Dry Quality

    Rating 3.5 out of 5 stars

  • Cycle Options

    Rating 3.8 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers consistently note the Gallery 24" Built-In Dishwasher's excellent cleaning performance and impressively low noise level. Many appreciate its ease of use and consider it a good value for the price. However, some users have reported issues with the reliability and the top rack design. A few also mentioned challenges with the door and installation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-11 of 11 reviews
  • Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    Great value for the money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine and easy to install, however we have granite counter tops so I couldn't secure it at the top. I had to buy a dishwasher side mounting kit, not included. (DWBRACKIT1, AP5645425, PS4705063 Dishwasher Side Mount Kit for Dishwashers-Replaces 154477201, 154806601, 154806602, 2691713) The first time we used it, it was hard to start - but that was operator error - you hit start set the functions that you want, hit start again and then close the door. The trick is to hit start twice and close the door - works everytime.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    Nice dishwasher

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher is not too loud and it cleans the dishes very well. It is supposed to be secured to the floor so keep that in mind. If you have a floating floor you will need to create a way to secure from the cabinet sides. It is a little annoying to have the panel inside the door because you will have to open it just to see if the cycle is complete. Overall a great product!

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Dishwasher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product looks fine, works good. Only problem is that it's top mounting, meaning it is meant to attach to the bottom of your countertop. This installation does not work if you have a granite countertop with no sub top like I do. I specifically asked for a side mounting dishwasher because I was well aware of the limitations. However, the installer was able to attach it to the sides with additional mounting brackets, but they (first installers) didn't have the brackets with them and someone else had to come back out. So far so good!

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Good dish washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the dish washer, what I didn't like was the fact that you have to hire someone to install it because even the electrical cord to connected it to the wall outlet comes separately and u really have to work on it to reach cables to connect the electrical cord

    I would recommend this to a friend
  • Cons mentioned:
    Door quality, Installation

    Rated 3 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Door is a bit hard to open Does not come with bracket to be attached to the cabinets I have granite countertops

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello, Raul! Thank you for your feedback! Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement.
      Should you have any further questions, please contact us directly at 800-374-4432, M-F 8:30 am- 8:00 pm Est. ~Briana Frigidaire

  • Cons mentioned:
    Installation, Reliability

    Rated 1 out of 5 stars

    Horrible experience - Goodbye Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman in Monroe NY, Tyler, said installation was included it wasn't. Took two weeks to arrive, and upon installation ($130 to someone else) we discovered a huge crack in the bottom of the unit. A replacement would not be available for six weeks (after a month already without a dishwasher). A cheaper model was offered, but also weeks later. Discussions with people at Best Buy was a waste of time - they had absolutely no interest in doing anything to correct this situation. I told them to come get it (which will take a week) and refund my money. I'm taking ALL my business elsewhere. I would only recommend Best Buy to a friend if I had no interest in them remaining a friend.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Installation, Reliability

    Rated 1 out of 5 stars

    Don't buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't buy this. Smells weird as in when installed they didn't loop the product correct and pieces of the product have melted due to not being installed properly. It has been a headache since I bought it. Less than 3 years old and broke and now shopping for another dishwasher. Garbage!

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Oh no, Danny! Thanks for sharing your experience. We're sorry to hear that your dishwasher hasn't performed as expected. We'd like to help and review your unit's service calls. At your convenience, please take a moment to send us an email to [email protected], along with your dishwasher's model and serial number. Kindly, Courtney Frigidaire

  • Cons mentioned:
    Door quality, Installation

    Rated 1 out of 5 stars

    Awful Dishwasher!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off all, extremely difficult to install if you are doing it yourself. The second thing is it has the new buttons on the top that should be flush under your countertop. If you have an old house that is not flush, this won't look seamless. I was very disappointed on the seal around the inside, and the door appeared flimsy. I returned it and upgraded 100.00 to a Samsung, and am very happy now.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 3 out of 5 stars

    Looks nice when closed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer had to put a couple of sheetrock screws through the sides, because they could not line up the under counter brackets.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Great product, missing side mount kit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dishwasher, however, if you have granite or silestone counter tops, you will need to order the side mount kit to secure the dishwasher to your cabinet frame. Frigedaire has this kit and model number in their install instructions. Thing is, why don't they just include the kit with the dishwasher?!!! For what you pay the $20.00 kit should be included. I had to order the kit and will have to install it myself. Yes I could go back to the store and make them send another installer, but I want it done right and it is not that complicated!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level
    Cons mentioned:
    Installation

    Rated 2 out of 5 stars

    Cheap, Cheap, Cheap

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As others have mentioned....this dishwasher is almost all plastic. It’s not sturdy. You can actually twist the door when it's open! It does NOT come with all the necessary parts for installation. The only reason I kept the thing is that I got it so inexpensively....this model had been marked way down...otherwise it'd would have gone back. It is quiet and does seem to do a decent job on the dishes but I have no confidence in the longevity of this product. Would not recommend unless you get an incredible deal.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello, BigDaddy! Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire - Gallery 24" Tall Tub Built-In Dishwasher. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. If you have any further questions comments or concerns, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana Frigidaire