Customer Ratings & Reviews
- Model:
- GRFS2853AD
- SKU:
- 6485387
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the Gallery 27.8 Cu. Ft. French Door Refrigerator, especially its large capacity, overall performance, and dual ice maker. Many appreciate the design, spacious interior, and quiet operation. Some customers have noted slight door alignment issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
Great Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of space, but have only have for a couple of weeks.
I would recommend this to a friend - Pros mentioned:Overall performance
New Frigidaire
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new frig and the delivery process was quick and efficient
I would recommend this to a friend GE Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like this fridge. The are in my kitchen is so restricted and this fit like a glove. Replaced Samsung that was a constant headache with water freezing under drawer in fridge and freezer not working
I would recommend this to a friendWorst refrigerator ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst frig ever! I have had this for 2 months and the motor is already broken. It's freezing my food in the refrigerator section. Not making any ice. Called Frigidaire and they are not willing to help and I called Best Buy and they said I have to go through Frigidaire because I have a one year warranty even though I bought the geek squad protection. I keep throwing out food wish I never bought this wasted Several hours with customer service and still no help
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello DanielH,
Thank you for taking the time to provide us with your review and experience! and thank you for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to resolving this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Owen
- Cons mentioned:Door alignment
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged on right side - dent Double doors are uneven. Delievery driver took photos of the damaged area.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Danah. We truly apologize that this has been your experience with your refrigerator. Please know that this is not the impression we would want to leave you with. Should you require any additional assistance, please let us know! Feel free to connect with us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Fridge review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Functional. Interior layout not optimum. Top shelf loses much utility by the size of the ice maker. Loss of space continues in the bottom freezer due to ice storage compartment.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the size and configuration of the freezer and the extra ice making and storage
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, AlbertA! Thank you for sharing your feedback with us. We are happy to hear how pleased you are with your refrigerator. We noticed you provided a 3-star rating, and we'd love to see if we can address any concerns you may have. If you have any additional questions, comments or concerns, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
- Cons mentioned:Door alignment
Nobodies fault?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have ordered two so far. First was dented so bad that we had to send it back. Second one was setup, but doors could not be aligned properly and hit on the inside of fridge. Waiting for our third try.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello! We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. We apologize for the delays in the delivery of your appliance. We strongly advise you to keep in touch with your local dealer in order to get the most out of your unit's installation. In the event that they are unable to resolve the issue please contact us via Live Chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.-8 p.m. EST, and we'll be glad to help. -Rowena
Works great.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great frig, wish I would have got the fingerprint resistant. LG customer service is great. The phone diagnostic thing is very cool.
I would recommend this to a friendFridgedaire refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the product and service… from the salesman to delivery people!
I would recommend this to a friendDON'T BUY OPEN BOX!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this fridge as an open box, it had a dent but was not bad, it was labeled "Satisfactory" on the sticker, and we thought it was a great buy. We took it home the same day and really liked it. But after 3 weeks we noticed it was leaking water and the ice maker did not work. Called to get it serviced as it was under warranty by frigidaire, they quickly set a date and we thought, ok well we should still be ok. They came and in about 15 mins they told us that it was unrepairable. We were pretty upset a 3-week-old unit is unrepairable and we thought the company would try their best to blame everyone else but to our surprise, they approved a replacement, and faith in the company was restored (quick back story we left LG for poor quality so we thought frigidaire would be better). They told us to go back to Bestbuy to start the replacement process, there was some confusion but it was sorted out but they told us that the best they could do is give the credit of the purchase price of the fridge to apply to the replacement and we would have to pay back the difference. I don't know why they call it an "exchange" if they only credit you back what you paid for. We just don't have luck on our side when it comes to fridges. LG has poor quality (lasted about 5yrs before it was unrepairable) Frigidaire has the worst quality I have ever seen (lasted 3-weeks before it was unrepairable) We'll just move on to GE next let's hope it lasts.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hey, Eric! Thanks for sharing your experience with us and sorry to hear that this has happened with your newly purchased refrigerator. We strive to provide the best assistance to our owners and dislike that we were not able to deliver those results for you. The exchange process is for equal or lesser value model based on the amount that you paid. However, if the replacement unit is more than what you paid, the difference is the responsibility of the owner. We hope this helps! Please feel free to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST should you need additional assistance. ~Courtney
Excellent refridgerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were terrific however, they didnt leave an owners manual to operate it. Please advise how I can get one?
I would recommend this to a friendGreat refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy team was professional and courteous. We love the refrigerator!
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.French door convenience: easy access without stooping & bending. Slide out freezer drawers for visibility & organization
I would recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top ice maker doesn't make much ice so very glad there is the bottom one. Doors came very crooked and they could not adjust them right. Items freeze if pushed to back of refrigerator. Water is room temp and not cold.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Good day,GayleD! We are sorry to hear that you have had to deal with these circumstances. If your refrigerator is not properly making ice, the freezer temperature could be set too high. Set the freezer control to a colder setting to improve ice production. Allow 24 hours for the temperature to stabilize. The ice maker is on (green light); it produces 2 to 2.5 pounds of ice in a 24-hour period. Ensure the water supply is on, or check if the water pressure is too low or the freezer is not cold enough. In the event that the tips provided do not resolve your concerns, please connect with us via live chat or by phone at 1-800-374-4432. Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Lauren
Great refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and quality thru out. I'm impressed with the engineering
I would recommend this to a friendFridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge came in great condition and delivery was on time.
I would recommend this to a friendGreat buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my new refrigerator. The quality is amazing.
I would recommend this to a friendMrs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best refrigerator out there . The quality of shelfs are cheap . The spacing between the shelf is not great . The cheese drawer is not good quality either.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, valued customer! We do appreciate you making the time to provide us with your feedback. Your feedback and opinion are important for us to know what is best needed for our consumer. Should you need further assistance, you can contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we will be happy to assist.
-Jess
Very efficient
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and very efficient, Great product so far!
I would recommend this to a friend