Customer Ratings & Reviews

Exchanged the unit 2 times, with 3 trips to different Best Buys that had one without damage. Very flawed packaging for the unit itself, it 2 of three boxes the plastic window partition was broken because it is loaded underneath the unit in the box.

Not a great ac unit. App is a little sluggish. I do like the filter on the front and noticed an improvement in air quality. Temperature gauge seems faulty at times because it will read that my room is 49 degrees when it's obviously not.

Great for anyone that loves being connected to your while away

Great purchase. Very happy. I would recommend this product.

Works great!! Cools down larger rooms quickly. A must have

Very happy with our purchase of a window air conditioner!

I love the fact that I can control this ac with my phone

I wouldn't pay the premium for the smart features if you have another option. The smart features barley work and by the time they do, you forgot you have them.

Although the air-conditioning unit was fairly quiet it doesn’t seem to cool as well as my older model which is the same BTU

Worked great for a summer, plugged it in again not even a year later and it wasn't working. The fan was seized, so I nudged it loose. Now it blows excessively loud.

This unit has the air vents at the top, so all the air goes up to the curtains or the window. I've had this unit plugged in for 24hrs & it has slightly cooled the room. I don't like this unit! I actually hate it! I want my money back!

The touch control panel and remote worked half time. Couldn’t connect WiFi either. Manufacturers defect. Returned and bought a bigger 10000 BTU non smart that works much better. No issues with that one.

Not really good....worked great the first day...then after that it was like....when your fridge goes on defrost...its not warm or cold...i returned it

The air conditioner was not cooling off my kitchen enough, this is why I returned.

A little loud, but does the job.. easy to clean up.

I bought one of the first models of this AC, before they added the 'Gallery' tag to it; I honestly don't know what they could have improved on the earlier model as it is outstanding. So much so that I ended up buying a second one the following year. I run the two together in an "Air Conditioners" group I made in Alexa and it's like having a DIY Central AC system; you can turn them on and set the temp on them simultaneously! I have a circulation fan (on a smart switch) in my hallway and they keep my whole first floor cool. I wish they would open up their API so that I could integrate this further and I wish that the app itself would run in portrait mode on a tablet (it seems to be designed exclusively for phones) but those are small things.

A/C doesn't save settings. For example, if I set the temperature to 78 degree and then turn it off. The next time I turn it back on, the temperature is back to the default setting of 72 degree. The buttons are on the top of the unit and are touch sensitive. My cat loves this because it allows him to jump on top of it and turn it on, blowing 72 degree air up his butt.

Worked great until the fan quit working. 71/2 month old unit purchased from Best Buy in Delaware and of course now it’s out of season. Fan just quit working out of no where. You can hear it trying but nothing is happening. Calling Frigidaire got me know where pretty much said sorry about you luck. Best part is the manufacturer date is January of 2019 so you would think it would still be under warranty.