Customer Ratings & Reviews

Do not order. First one received was damaged. Waited 2 months for replacement. Day after second one installed it had leaked all over my brand new kitchen and caused damage. Best Buy attempted to order me a third but would take 3 more months to receive due to backorder- which I refused product and asked for a refund. Best Buy was HORRIBLE to deal with- they won't resolve issues or refund me all of my money after 14 phone calls to customer service. I have spent several hours on phone w/customer service waiting to talk to someone who can help me and am given different false info each time. I attempted to escalate to management but no management will return my calls and the battle to get the money that's owed to me has been going on for over 6 months. Do NOT give Best Buy your business. I am reporting them to BBB.

What a piece of cr@p. Flex drawer light went out and stupid me decides to have Frigidaire fix, since at the time the unit was about 3 months old. 1st fix didn't work, tech needed to order new flexdrawer unit and board. 2nd fix fried the motherboard and sent into DEMO mode so have been without a fridge for 4 days. So now JUST found out that yay(?) they have set up to replace the fridge BUT Frigidaire needs to ship to Best Buy who then needs to deliver and install. This will all take ANOTHER 2 WEEKS! Frigidaire customer service is HORRIBLE as they did the warranty replacement without notifying me and are giving me no assistance in any way. On hold right now TRYING to discuss with a supervisor and as only getting the runaround of "nothing they can do as the order is placed" from original CS operator. Had to ask to speak with a supervisor at least 10 times...

4/18/2023. Terrible product, plugged it in 3 days ago, and the compressor sounds like a diesel engine, cant be in the same room its so loud. the most frustrating part is best buy only has a 14 day return window regardless if i am an elite plus customer. any I never used it until 3 days ago and now to get a tech out it is 9 days. make sure to plug it in right away, before the deliver guys leave. junk!!!

No stars. After 3 repairs calls for an icemaker that never worked on a brand new refrigerator, I hope no one else buys this product. We are having it replaced

Bought refrigerator. It was on sale but waiting a month for it. A month is a long time for something that cost so much when you have them sitting in warehouse someplace

Worst experience in my life! After 6 attempts I never got delivery of my refrigerator! Lies were told to me . Now yall cancelled On 6-27-25. I purchased it on 5-10-25! This has been a fiasco. Poorest encounter ever!

Looks great, works well with our existing kitchen aesthetic. Seems to be working pretty well. Produced ice quickly. Within 24 hours we have a full rack of ice. I feel like the Ideal temperature was achieved quickly and freezer was working great. But it’s a new purchase. It might still be too early to say if it’s durable and reliable. We are hoping it is.

came dented best buy out sourced delivery company and they suck

Very nice refrigerator. Nice design. Everything works fantastic.

This thing is a beast! Space for days. Love the middle drawer freezer or refrigerator option. The ice maker can keep up with your biggest house party, and the lighting is just gorgeous.

We just bought this Frigidaire 4 door refrigerator and really like it! Previously, we bought a Frigidaire 36” gas cooktop from Lorenzo and was very happy with him! So, when we needed a new refrigerator, we went back to Sugarland’s Best Buy LORENZO! Again, he impressed us with his knowledge and people skills! He’s not pushy and over aggressive like many others we have seen. Lorenzo showed us the unit, described the refrigerator and its warranties, answered all our questions, and let us decide! Lorenzo is great asset to the Sugarland Best Buy! We will continue to return to that store to shop for our needs as long as Lorenzo is there!!!

I love the multi ways of arranging the shelves in the refrigerator to accommodate your needs. The flex space is the main reason I purchased the refrigerator. It is fantastic! If I need more freezer space, I just turn down the temperature! Love the ice and water in door also. Very happy with purchase!

Reliable and works great so far. Soft closing door is nice.

Is beautiful fridge confort and good item best in the word

I love this refrigerator! It’s beautiful and exactly what I was wanting for a long time. I couldn’t, in good conscience, buy one just because I liked the style, but when my old one started to die I jumped at this one!

The product seems to be great. The delivery was professional and courteous. BUT, the 3 attempts to get the $6000 of products I purchased was a nightmare! Thanks for letting me take off 3 days of work to wait for a damaged product and for letting me and my family go without a refrigerator for 3 weeks in my brand new home. This 25 year customer and Veteran warns all others of the terrible service!

So far this product has been great, lots of room, and easy to move for cleaning.

Although I am not happy to buy a new refrigerator, I am happy that I bought a quality refrigerator from Best Buy. Works nicely and appears to be a decent value for the money. Delivery was quick. Very happy with this purchase.

We replaced our Samsung refrigerator with this one from Frigidaire. The organization and flexibility are great. We also like how the middle drawer has such a range of temperature controls. The product itself is great except the freezer doesn't open smoothly. This might have to do with the poor delivery service. They acted like setting it up was doing us a favor. It was a third party contractor.

Great refrigerator we really like it and it’s operation