Customer Ratings & Reviews
- Model:
- FGAC7044U1
- SKU:
- 6176419
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Gallery 69.7-Pint Smart Dehumidifier's powerful performance and ease of use, praising its ability to efficiently remove moisture and its convenient WiFi app for remote control. Many appreciate the generally quiet operation and the large water tank capacity. However, some find the unit to be quite heavy.
This summary was generated by AI based on customer reviews.
Keeping the basement dry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does the job. Keeps the basement comfortable and dry.
I would recommend this to a friendawesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product works great, hardly makes any sound..
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good good pretty nice. Not bad at all good value IMO.
I would recommend this to a friendGood dehumidifier but smart!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dehumidifier worked very well but the phone app worked poorly and crashed alot and also the app did not even allow you to schedule operation times of the day so I returned mine.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, TJR1! Thank you for your feedback! We are sorry to hear you were having issues with the app. This model has a timer function rather than a schedule, so you can allow it to run for only a specified period of time. We do have a Smart Appliance Help team that can assist with app problems! If you do purchase another Smart appliance with us, please give them a call if you have any trouble! They are available at 1-800-311-4667 Monday through Friday, 8:30am to 6:00pm EST. ~Ashton
Lets hope this works for longer than most
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.most dehumidifiers last for 2 years- lets hope this brand and model hold up - I've tried every brand possible and they die after 2 years- they make all of them overseas- cheap cheap cheap!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Jania. Thank you for your review. We are sure you will enjoy your dehumidifier for many years to come. Should you need any additional assistance, please call our Customer Care Team at 1.888.203.1389 Mon-Fri 8a-8p EST.-R'Shaye
Collects moisture, creates heat, creates mess
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this unit does do what it supposed to do, which is decrease humidity, it also made the room feel like a sauna. It runs very hot, which I guess makes sense. But if your goal is to make the room more comfortable, I fail to see how this is a practical unit. Also, it didn’t seem to be accurate in terms of humidity setting. And that can be a bit messy in terms of the collection of water. I was rather unhappy with this.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, DarthVegas! Thanks for your honest feedback. Dehumidifiers do put out some heat as a byproduct of the dehumidifying process, so we always recommend it be in a temperature-controlled room. They also work great in basements! The water should collect directly into the bucket; if yours is leaking that may be an issue for us to address. If needed, please reach out to us by Live Chat on our website or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. ~Ashton
It's Loud
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's loud, but otherwise decent. Nice to be able to turn it off via an app, but I couldn't get the Google Home integration to work.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, RichReviews.
Thank you for sharing your feedback. We would love to provide you with additional information regarding connecting to your Google Home. Please connect with us by 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Suppose it does it’s function, but not convenient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi not working from app awaiting fix. Unfriendly displays.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Ghere.
We apologize you are having trouble with connecting your appliance we would love to gather more information regarding your appliance. Please feel free to reach out to us should you need assistance at 1-800-311-4667 Mon-Fri, 8:30 am-6 pm EST.
Kindly,
R'Shaye
Too much loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technology is good however is loud. Compared to offers
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Best.
Thank you for your feedback. While we cannot implement all the suggestions, all the information that we receive from our consumers is given to our design engineers. Only through feedback can we improve the quality, service, and dependability of our product. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine works well but us pretty loud. I like the remote phone access and notifications.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Jamie! Thank you for taking the time out to provide us with your feedback. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. It is normal for your appliance to make some noise when in use, this is usually from the compressor turning on and pulling moisture from the air. Should you need any immediate assistance or have any questions, feel free to to reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience. Kindly, Ciara
Returned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not end up using this unit however the quality did seem well.
I would recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Won’t self drain from the hose connection. Bucket keeps filling and turning off unit. Previous model was better. Buy something else.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Bigbuy! Thank you for your review. We sincerely apologize for your experience with your dehumidifier. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference.
Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Noisy - Returned
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was reviewed as a quiet dehumidifier. It arrived undamaged and I waited the 24hr before turning it on as instructed. This was far noisier than the LG that is relegated to the basement. Boxed back up and returned to store. Hopefully, this unit was not a representative of a good product. Replaced with HomeLab.
No, I would not recommend this to a friendDehumidifier didn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frigidaire Gallery 69.7 Pint Smart Dehumidifier did not work at removing moisture from the basement. This was the second of this model that I had to return. The other dehumidifier I had running on the opposite end of the basement pulled at least 70 pints per day while this model only pulled 5 pints at most.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there! We are not happy to learn of your experience with the dehumidifier not removing moisture. We’d love to learn more and see how best to resolve your concerns. When you have some time,
please initiate a live chat on our branded site or call 800-374-4432 M-F, 8:30 am- 8:00 pm EST. We’re here, and we’re ready to help! ~Corletta
Dehumidifier Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is noisy when it’s extracting moisture from the air.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello,
Thanks for bringing your concerns to our attention. Please review page 3 of the Owner's Manual for an explanation of sounds the unit may make. Don't hesitate to reach out to us if you need further assistance. -Bianca
No Good
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned due to not working right out of the box. I was disappointed because it was rated highly by several buyers. I had to return I. The the store and upgraded to another Frigidaire dehumidifier.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .oh no! Kwesi.
This is not normal behavior for this model. We apologize this happened and we are happy Best Buy was able to assist you with this matter. -R'Shaye
poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.came cracked not even sure it's working I just ran it with the valve open above the sump pump drain.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Bobpatter! We apologize that this has been your encounter with your dehumidifier. So that we are able to gain more insight and ensure your dehumidifier is working as designed, please contact your local BestBuy specialists or us directly at -800-374-4432 Monday-Friday 8:30 am-8 pm EST at your convenience. Best Regards, Ciara
Doesn’t work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working. Doesn’t do any of what I need it to do.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Wifi
Exactly what we needed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compact, easy to move, easy to empty. Does exactly as it should, we had a lot of rain and snow and needed to dry out the house. Controls are easy to use, and the timer is a nice feature. It seemed a little loud at first but now I don't even notice it. I haven't used the wifi option yet, but will definitely use that option when it gets used in the garage.
I would recommend this to a friend - Pros mentioned:Dehumidifier performance
Work as intended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dehumidifier works as intended. Seems to be better than the one it replaced. Overall that part seems to be ok. The connection to google seems to be lacking. I can't ask from google to find out the level of humidity or to set a setting, although paper that came with it says it should. Also says it is compatible to Alexa but haven't tried that. Also no support for IOS. But I guess for a dehumidifier this not a must for me.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for sharing your feedback, Jose. We're always looking for ways to add/update features to our dehumidifier's operating functions. The dehumidifier does support IOS and Android for connectivity. I hope this helps. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you have any other questions. Have a great day! – Courtney