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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 3.9 out of 5 stars with 212 reviews

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Rating by feature

  • Service

    Rating 3.8 out of 5 stars

  • Professionalism

    Rating 4.1 out of 5 stars

  • Expertise

    Rating 4.0 out of 5 stars

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76%would recommend to a friend

Customers are saying

Customers are satisfied with the overall performance of the Gas Cooktop Install, finding the service to be competent and professional. Many customers also appreciate the quick installation speed of the unit. However, a few customers reported issues with the fit of the cooktop into the existing opening.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 212 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cooktop and installation service. I had the cooktop installed but later realized the draw on next cabinet wasn't able to open. The installer come back next day to help adjusted. Very satisfied with the service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent installer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy used a third party installer for our cooktop, double wall oven and dishwasher. Each time A2Z sent Phil’s team and they were fantastic!! Very knowledgeable, efficient, friendly, courteous, and careful to not scratch floors or cabinets. Phil did an excellent job installing all of the appliances, removed all packing materials and demonstrated the features on each after they were installed. He made sure all were level. He also problem solved the double oven cabinet when the manufacturer’s specs had been incorrect. Best Buy is so lucky to have him installing their appliances!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that installed this are not professional. They installed the the cooktop not square with the walls. I had to take the straps loose move the cooktop so it was square with the wall then screw the straps into the cabinet. The gas line was in the way so the cabinet drawer would not close even after I told him about it. They couldn’t get the drawers back in so I had to do it. They were going to charge me $59.00 to take my old cooktop even when the person that called me told me they would take it no charge.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent installation of a new GE Cooktop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased new Stainless Steel GE Profile kitchen appliances from Pacific Sales ( owned by Best Buy). This included a new gorgeous 5 burner cooktop. The installation went well. I made sure ahead of time that the new unit would fit in the same space as the old cooktop. Everything went well and my wife is pleased. The installer did a fine job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed, Overall performance

    Rated 5 out of 5 stars

    Great Installation / Highly Knowledgeable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a new cooktop and microwave installed. Our tech was everything you could hope for. Timely, professional, knowledgeable, and fast. Great experience overall.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GREAT Installation Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were clean, quick and efficient. Very professional. They explained the features of the cooktop as well. Great Install.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Install good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good crew. Working fine except for stove lights. Maybe test before leaving b

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed, Overall performance

    Rated 5 out of 5 stars

    Peerfect install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers came on time, kept me informed on their arrival and work quickly, efficiently and installed the cooktop perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Worth the wait on the install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took forever but, we finally got our cooktop installed. So far it is working fine and it looks wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A Little Nerve Racking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer did a great job. I needed to make a fast run to hardware store for a nipple extender and coupler to fit our new gas stove top. Never got installers name but he went beyond to install gas connection so we woud have it completed that afternoon. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good professionalism

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Philip and his partner did a good installation. They install with care, move my stuff carefully and clean up nicely. A minor improvement/suggestion, they worn shoe cover all the time to walk in and out of house. It would be better if they will take off shoe cover when go outside and put back on when they come in. Some third-party repairman would take care of this detail and my wife appreciate it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gas cooktop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just installed. Look good, fit well but gas valve is back right area. Last one was back left so cabinet has taken a beating.could not rely on Best Buy crew to install. They messed up vent install at 11:30 PM!! Couldn’t book cooktop install when needed:/

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cooktop - terrible 3rd party installer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cooktop is great. The third party installers from Best Buy were not good at all. After they installed the cooktop with an extension cord coming out of it onto a plug on my countertop we still had to call an electrician at added cost to come and do the job correctly. The installer was incompetent and also extremely rude to us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this cooktop, and I couldn’t be happier with my choice! It heats up quickly and distributes heat evenly, making cooking so much easier. The controls are intuitive, and the sleek design adds a modern touch to my kitchen. Cleaning is a breeze, as spills wipe off effortlessly. I also love how responsive the burners are, allowing precise temperature control for different dishes. If you’re looking for a high-quality cooktop that’s both functional and stylish, this one is definitely worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Kitchen Aid Cooktop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our Kitchen Aid gas cooktop. Best Buy had the cooktop available weeks before Lowe’s or Home Depot.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cooktop install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech had my cooktop installed in no time . No issues at all

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cook top installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a good job on installation and courteous. They are pretty good and they know how to do thei job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent installation of our gas cooktop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of our new, 30 inch gas GE profile cooktop was done seamlessly. Installers were professional and very knowledgeable and took the old one out brought the new one in set it up all in under 45 minutes it could not have been done better

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    cook top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice cook top we like! Look great and has very even out put

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    Bosch Cooktop Install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very quick with installing this unit. They even cleaned off all of the tape residue

    I would recommend this to a friend