Customer Ratings & Reviews

They were not able to install the new machine due to the fact that my connection was a little bigger in diameter and they don't bring any adapters with them. Had to call plumber who dare come in to the house during the covid situation

The crew only installs when the conditions meet their very strict standards. If the install kit doesn't attach readily they throw up their hands and walk away leaving you to fend for yourself. They will refund your install charge, but you are left without a working appliance.

Worst service. They did not follow covid guideline when the company ask customer to follow. Also did not complete the job and left. I also ask to relocate the door but they ask me to request another service team. I had to call handyman to finish the installation!

They came in, were ready to install, saw that the gas line needed a female adapter and told me they cannot do the installation until I get the part. I feel like some spare parts they should carry for these kind of events and then bill the customer if must. End of the day I got the part and installed the dryer myself. Thanks for nothing.

We had an absolute terrible experience with geek squad. I will almost guarantee I will never use this again unless we are seriously compensated for our time and losses, but that is looking unlikely. We were even hung up on, not disconnected from their escalation department when trying to resolve this issue while on vacation im a foreign country.

These guys are terrible! They just dropped it off in my garage and said sorry this is as far as we go. I have no idea why these guys did this, I had better luck in the past but this was a major issue.

improper install causing gas leak, installer smelled and noticed the gas said it would go away in a couple of minutes but didn't wait to make sure gas smell gone before leaving

Aaaaaah product was delivered but no real time was ever given .

Well they would not install the dryer, apparently because it’s gas they won’t do it. I had to pay another company…who easily and safely installed it, but still are waiting for best dug to come take the old dryer away, we hope to see them

They just dropped it off and said they brought the wrong equipment

They came over , didn’t installed r right I have to finish it my self self Not recommend the service.

Though included in purchase agreement, installer refused to reverse door hinge. Could have been done before he arrived. Said it wasn't on his work order, would cost extra $75, and he didn't have time anyway. After 1/2 hour struggle, finally changed it myself.

Installers told me that the gas valve is outdated but that was just newly installed by my Contractor tough. Installers does not like to give receipt if I have them replace the valve. I did not have them install it but have my contractor do it himself.

Horrible !!!! Delayed delivery on a error on their end. I had to call multiple time to get this corrected! To then find a they left the new washer glass dirty with sticker that could remove! And they never replaced my gas line I purchased!

I was disappointed. I was out of town when the installers came by. They did not install anything. They told my wife that she needed to call a plumber and left. Sad, sad.

The initial installer used the wrong valve/joint which caused the dryer to misfunction and gas leaked in the laundry room and surrounding area. This installer initially wouldn’t admit the wrong install, but instead bad mouthed “LG” and their products till his colleague drew his attention to the wrong valve/joint used.

The person that installed the dryer stole the connections I had purchased and used some he had with him, took mine which was better quality. I was not home when it happened, so my son didn't know better

They have no idea what they are selling. The sales people online are clearly not trained on the appliances and installation matters. An awful experience that took a month to resolved. In the end the issue was so extremely minor that it should have never taken the steps and length of time to resolve the issue. Terrible. Never again.

Third party installer. Not the most careful and because the vent connection was not sticking out far enough to their liking they left and said I need to fix it and call Best Buy to come back. I fixed it myself and had to wait an extra week for them to hook it up.

Showed up 2 hours before the confirmed delivery window and then were very rude about our inquiry to have the dryer door reversed. Said they were too busy and we should call to schedule another appointment. If they were so busy then why did they show up 2 hours early???