Customer Ratings & Reviews

Installation was quick and problem-free. Before the techs left, they actually tested both the washer and dryer to make certain they worked.

The people that put the gas dryer in were good and knew their job. There was no problems with this installation.

The installers were on-time, answered our questions clearly, got the system up and running and left everything clean and tidy! Thumbs-Up!

Not exactly sure what to rate this since the dryer has been up and running for a month but after the installation team left, I found the dryer gas line I had purchased, on the floor. Was this not installed because I already had one at home? I’m not sure and it would have been nice to be told so that I could return the one I purchased and get my money back.

Installers were efficient at removing the old dryer and moving in the new one in my rental home. The installers told my renter that the smell of natural gas will dissipate after about 10 loads. Two weeks later, renter reported that gas smell wasn’t going away, in fact, remained even if dryer was not in use. Called gas company and technician detected a leak and determined the installers did not use silicon tape to seal the connection between the gas line to the dryer. Good luck trying to reach someone on Geek Squad line to come look at problem. They would have to schedule another installation appointment several days later and if they determined that it was not their fault or not installed by same contractors, I’d have to pay another installation fee. Only good thing was they hauled out the old dryer and put the new dryer in its place. But check their work.

I bought an LG gas dryer and washing machine set from Best Buy. Normally delivery and installation are free with a high-dollar purchase, but they charge a little extra to install a gas dryer because of the technical know-how required. It's definitely worth it. The last time I had a gas dryer installed, I had my family plumber do the installation, but Best Buy's fee is way less than paying a plumber. The delivery guys showed up on time, installed both machines competently, and left no mess behind. The dryer has been working well in the month since they installed it.

Wonderful machine dryer works fine. It is quiet and doesn’t heat up the room

Actually it's the Samsung washer and I LOVE it. I do have to turn the drum around to get to the other side for socks since the machine is enormous.

install was great. They made everything was hooked up right and worked properly. Answered any questions we had.

Crew was great. Install crew was flawless. They were super careful and caused no damage while bringing the unit into the home

Great team. Told me what they would do. Asked me questions about the location where the machine would go. And answered all my questions. They went above and beyond to make sure my new machine came in clean and with no damages.

It sure saved a lot of extra effort and frustration to have the dryer delivered and installed professionally and they took the old one away. Priceless!!

Guys were quick and professional. Everything is working fine. They were clean and efficient, they were done in no time. No issues would recommend.

The installation was quick and painless. I would highly recommend this service to anyone not comfortable with installing a dryer themselves.

The installers were quick, they knew what they were doing.

Install was fast, quick, and friendly. Nothing to complain about.

I really like Best Buy but the customer service must vary by day or something because it took us 3 times for the dryer to finally get installed. The first 2 times we got wrong information so our dryer couldn't get installed. The 3rd time it was finally installed although the installer wasn't the friendliest. But what mattered at that point was to just get our dryer up and running. We were desperate to have dry clothes!

The install crew was courteous, professional, efficient and knowledgeable.

They did a good job on the install, but my house didn't have a gas shut off valve. They aren't allowed to install the dryer without one. So I had to install that which took a few days.

Great installation and wonderful delivery men. They knew what they were doing