Customer Ratings & Reviews

The install was great. The team was good, efficient and professional. The reason for deducting stars was that our expectations of the install, and their work orders varied. For example, it didn't include haul away in the quote, which other companies did include. It also didn't include any modifications, like reversing the door. Apparently, all of that needed to be ordered in advance and is incremental, which was never covered off on when I placed the order. It's unfortunate as this was an opportunity for Best Buy to shine.

Good job for installation. Problems with purchase. First sent electric dryer. Delayed plan.

Excellent, prompt service. Considerate about not doing damage to walls.

The installer delivered the washer and dryer and installed them quickly and professionally. He cleaned up the packaging afterwards and hauled off our old unit. Everything works perfectly. He did a good job and was very nice.

Professional and did a good job with installation.

Tim and Ethan installed this item quickly and professionally. Everything done to code. Both installers kept the area clean and were very professional.

The third party company who installed the dryer was wonderful “Thoz Guys”. Best Buy did not really assist with any of this and actually caused more confusion in the process. They sold me a vent that the installers could not use due to the layout of my basement but Best Buy sold it to me having not seen the layout of my basement. I return it no problem. I’d love to see Best Buy send out a site professional after I purchase a major appliance from them so that they don’t waste the third party companies time sending them into a blind situation where apparently more work needed to be done before installation.

The company that delivered was very nice and they did a great job. A little pricey for a 15 minute job but we needed the washer asap and by having it installed we got it a couple days earlier.

Installment was done professionally, fast, and efficiently.

The installer was very efficient and quick. A quick review on use of dryer was very useful.

So far my Appliance is working well... I’m hoping it continue to do so.... I will be giving a review to let you know how I’m enjoying my new dryer let’s hope it continues to work as it should... I love shopping at Best Buy’s

Due to a recent back injury, I was not able to install these on my own so I elected to pay for the installation. Upon purchase, I was made aware that installer could have minimal additional fees based on setup. Minnesota updated plumbing codes in 2016 so some additions to the gas line along with the water outlet in a $450 charge. As I stated, I was not able to handle these changes myself so went ahead and paid for it. Later that week, I did go to Best Buy and expressed my displeasure as when I agreed to minimal charges, I assumed maybe $100-200. The manager at the Oakdale Best Buy was great and offered to split the cost with me and refunded $225 of our purchase. Bottom line is the installers did do their job and do need to adhere to code so I can't blame them but the third party company and Best Buy should have a better way of communicating these issues to customers.

Install was flawless, professional and thorough. great job, money well spent

The fellows who installed this were on time and polite. They installed the new dryer in no time and gave a short review on the dryers features.

Very Good gas dryer instalation but my house was all electric instalation so we changed the dryer to electric instalation, without any problems

Had trouble with gas line connection, a kink was made to gas line below floor, was repaired but was not real happy that it happened.

The installation crew was professional and efficient. I do suspect that they screwed up on the dryer vent though. Oh well, I hope it stays in tact.

The initial gas line was defective, but the installers came back the same day and replaced it. They were professional and pleasant.

Love my drier. Holds a large load. Quite,dries quickly.

FRANK AND Donny were fantastic, they carried the dreyer to the basement and hooked it up quickly and took the old one away.