Customer Ratings & Reviews
Customer reviews
Rating 4.1 out of 5 stars with 1057 reviews
(1,057 customer reviews)Rating by feature
- Service4.0
Rating 4.0 out of 5 stars
- Professionalism4.1
Rating 4.1 out of 5 stars
- Expertise4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers are delighted by the overall performance and installation speed of the Gas Dryer Installation service. Many customers appreciate the quick and quiet work, as well as the installers' timeliness and helpful review of the dryer's features. However, some customers have expressed concerns regarding venting issues and improper gas connections during the installation process.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Poor service because of Covid-19
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because of the Covid-19 issues I had to hire my own people to install. Best Buy did compensate me for most of the cost.
I would recommend this to a friendRated 1 out of 5 stars
Hire your own contractor to do the install!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only could they not get the new dryer in to our laundry room....the "mandatory" replacement of the flex vent to rigid venting was done very poorly. After less than a week of use (after needing to hire a licensed contractor to get the dryer in to our laundry room to be installed) I needed to call that same contractor to replace the "new" rigid vent pipe that failed!! Not happy!!!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
danger in the installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My machine was not properly connected to the gas, causing a gas leak, which I had to call the fire department to check. My house could explode. What are you at Best Buy going to do about this problem?
No, I would not recommend this to a friend- Cons mentioned:Gas connection
Rated 1 out of 5 stars
dryer hook up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not hook it up right. It leaked gas and was not hooked up to code.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Horrible experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful job servicing my washer and dryer. Dryer was installed correctly but washer team damaged a pipe in my house and washer subsequently leaked. Unable to set up a fix with best buy
No, I would not recommend this to a friendRated 2 out of 5 stars
The Installation was not smooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the dryer and staking kit but the gas line was not long enough to move the stacked combo to either the left or right. It is now stuck in the center.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation? NO - DON'T DO IT!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a gas dryer installed. Unfortunately, the installers did not check the fittings resulting in a small gas leak less than a week later. Best Buy was unable to send their installers to do the work - despite a phone call that lasted over an hour. We had to call the gas company to diagnose the issue. I would definitely NOT recommend installation thru Best Buy.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
scheduling nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were unable to get an actual delivery for weeks. We were emailed confirmations and then No Show. We would call into to Customer Care- which takes forever to actually talk to someone and they would assure us that the delivery and install would appear... No Show. What a fiasco!
I would recommend this to a friendRated 1 out of 5 stars
Double check the company
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with the contractor that Best Buy used. I NEVER Got a message on delivery time. I NEVER got a call from them at all. I had to call Best Buy to find out when the plumber was supposed to arrive. Turned out they were 3 hours late. Then the plumber rushed through the job and left trash everywhere.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whomever showed up was not licensed and said they could not install the gas dryer for me. I ended up doing it myself as I was only using best buy to save me time. Get yourself a local plumber or do it yourself! Do not waste your time with best buy and their installation people
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Worst Experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged our walls while carrying the dryer through our house, wore dirty boots throughout our house even after I asked them not to on the carpet. Had just moved in and cleaned the house and I was forced to shampoo the carpets and repair the dry wall. I was only offered a $50 gift card for compensation, will be going with a different company in the future.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Dryer install by outside vendor through BestBuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ‘certified professional’ that came over to install the dryer looked at our setup for a total of two minutes, said “I don’t do that, you need a plumber”, and left without saying anything else.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service and insufficient delviery team
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only was this delivered a day late it was also damaged. They wanted to leave it, but I would not take delivery. Best Buy still needs to make this right. Installer damaged my front door because they were by themselves. Still need Best Buy to fix this.
I would recommend this to a friendRated 1 out of 5 stars
Lousy service.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 1 star. Today is July 14th 2023. I bought this dryer in May. It’s still not installed. They have been out 4 times. Each time there’s has been an excuse as to why they can’t finish the job.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disaster
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had the dryer delayed and delayed, only to have it dropped off at our door with no install on that day. It was a week later! This was after several reschedules. This was a huge disaster. When it was finally installed, it was okay, it was just getting to that point with Best Buy not providing many other options was a disappointment.
No, I would not recommend this to a friendRated 1 out of 5 stars
AWFUL EXPERIENCE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful attitude to the technician almost insulting my wife of not speaking fluent english, The guy showed never finished and never go back I paid another technician for the service and best buy contact me 20 days later.
No, I would not recommend this to a friendRated 1 out of 5 stars
This was a disaster! We are so unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took over two weeks to get the new dryer installed. Then the hookup was too short and we have to order a longer one and do this ourselves. We are extremely unhappy with this service that Best Buy uses. We will probably never buy another item that needs installation from your store again. It was a nightmare. We went a full month without a dryer waiting on this service to get it right and they never did!
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service he is leaving the dryer machine in the garage he’s told I have to pay extra money for another staff Best Buy never told me about that. They’re leaving without service
I would recommend this to a friendRated 1 out of 5 stars
Have not installed yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer was just delivered to my home. It was not installed on the date of March 05 . Bestbuy customer service rescheduled for installation and haul away on March 17. But no one come my home installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dryer Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a gas dryer, so there was more to the installation than simply plugging the appliance in and venting it. The delivery person came without a pipe wrench and was unable to install the dryer because he could not unscrew a crucial part. I took the part to HOME DEPOT, and the helper there unscrewed the two parts easily. I have to wait another two weeks before I would use my dryer
No, I would not recommend this to a friend