Customer Ratings & Reviews
Customer reviews
Rating 4.1 out of 5 stars with 1057 reviews
(1,057 customer reviews)Rating by feature
- Service4.0
Rating 4.0 out of 5 stars
- Professionalism4.1
Rating 4.1 out of 5 stars
- Expertise4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers are delighted by the overall performance and installation speed of the Gas Dryer Installation service. Many customers appreciate the quick and quiet work, as well as the installers' timeliness and helpful review of the dryer's features. However, some customers have expressed concerns regarding venting issues and improper gas connections during the installation process.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Service not done but purchase not refunded
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians arrived and realized a plumber would be needed to complete the installation. Best Buy won't refund the purchase price because it is a subcontractor. The subcontractor refused my request for a refund.
No, I would not recommend this to a friendRated 1 out of 5 stars
NEVER GOT REFUND FOR SERVICE I DID NOT RECEIVE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never had this installed by tbs person. I had to hire and pay a different person and NEVER GOT REFUND FOR A SERVICE I PAID FOR, BUT DID NOT RECEIVE.
No, I would not recommend this to a friendRated 1 out of 5 stars
A disaster
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been one of the most horrendous experiences of Best Buy I've ever had. NOTHING has gone right. And on top of it, the washer broke after a month. And, Customer Service said they would send $150 gift card to apologize for the whole mess, and never sent it!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
What a joke!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I paid Best Buy $139 to install a gas dryer in brand new ground up construction. The installers then charged me an additional $600 to install it!!! $600!!! When I went back to Best Buy to inquire why it cost so much, they told me it was not their problem since they contracted a third party to do the install. Best Buy - you’re the worst! Never again!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Matt – It sounds like when the installers arrived they found that more work was required than expected. $600 is definitely a lot of money, and having that unexpected charge must be very frustrating. Feel free to give us a call at (800) GEEKSQUAD or (800) 433-5778 if you’d like to discuss this further.
Rated 1 out of 5 stars
Brand new carpet ruined by delivery men
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivery and installation men ruined my rug leaving grease spots all over. I called and sent e mails with pictures. NOTHING has been done. All I have is a claim number.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installer never tested the gas.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.make sure the gas is on because the installer will NOT come back to check the gas. They will mark it as completed and all good to go but they never tested the gas.
No, I would not recommend this to a friendRated 1 out of 5 stars
Gas dryer install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer could not differentiate between valve as he was asking extra money for Gas valve on Dryer line when it was already installed. He was trying to make extra bucks from my tenant who does not know fittings and did not installed in 1st attempt
No, I would not recommend this to a friendRated 1 out of 5 stars
Not exactly "Professional"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The layout of our house requires a custom installation for the dryer vent that includes a booster fan. Those were already in place. The installer declined to attempt an out of the ordinary installation and properly so. I agreed with his decision.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers went by measurements if boxes and not items. Then said they couldn't install because my husband removed door casing when they were here but outside We unboxed and installed ourselves.
No, I would not recommend this to a friendRated 1 out of 5 stars
Customer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After installation I kept on smelling gas while the valve was in the on position. So while the dryer wasn’t in use I just kept on Turing it off. The dryer was uninstalled and my husband installed a new gas dryer since we didn’t want to pay for another install, no gas smell.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
BestBuy Service do not value you!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave 1 star because best buy does not value customers time. They use 3rd party partners to do install and you get what ever time frame they want to come in not the time you choose!!
No, I would not recommend this to a friendRated 1 out of 5 stars
No dryer vent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed fine and very quickly but was told by sales associate that I had to purchase a new dryer vent for installation. I paid for the vent with the purchase of the dryer but the new dryer vent was never installed nor did they leave the vent that I had to pay for.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not replace the old gas vent.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a nice gas vent for installation. But he did not install the new gas vent pipe. I am very unhappy with the service. The technician came in when my old grandmother was at home. And, he changed most stuff with exceptions to gas vent pipe. Now i have to search for installer again and spent couple dollars.
No, I would not recommend this to a friendRated 1 out of 5 stars
dryer install incomplete
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not install clamp around dryer vent, van dripped oil on my new driveway
No, I would not recommend this to a friendRated 1 out of 5 stars
Not the best idea
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I made my purchase, paid for everything and suppose to get free delivery!! Upon delivery, they told me I had to pay them for a delivery fee, a work permit and a new gas line install. None of this was explained when purchased. Called Best Buy to get an explanation and nothing got resolved on my end. Not recommended.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dis respectful third party contractor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer was defective. The installers took our working dryer and left us without a working dryer. Only afte much fighting they would return the working dryer but not connect.
No, I would not recommend this to a friendRated 1 out of 5 stars
Cannot properly review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could review this but cannot as they never showed up! No call, nothing. Wasted a full day. Took me 3 days of calling and going back to the store to get this resolved, which never happened. Had to cancel.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scrunched the dryer vent and left and I found out it couldn’t exhaust properly. Ended up redoing the hookup myself. Definitely would not recommend.
No, I would not recommend this to a friendRated 2 out of 5 stars
Did not have correct parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took three trips before the correct parts were here to correctly install.
I would recommend this to a friendRated 1 out of 5 stars
Whirlpool dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a dryer installed from Best Buy. The man came to hook it up he said I needed a gas cap he charged me 100 dollars I didn’t need the the gas cap . I will never use Best Buy services again.
No, I would not recommend this to a friend