Customer Ratings & Reviews
Customer reviews
Rating 4.1 out of 5 stars with 1057 reviews
(1,057 customer reviews)Rating by feature
- Service4.0
Rating 4.0 out of 5 stars
- Professionalism4.1
Rating 4.1 out of 5 stars
- Expertise4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers are delighted by the overall performance and installation speed of the Gas Dryer Installation service. Many customers appreciate the quick and quiet work, as well as the installers' timeliness and helpful review of the dryer's features. However, some customers have expressed concerns regarding venting issues and improper gas connections during the installation process.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Bad dryer install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with dryer install. The licensed professionals used foil tape to secure the vent duct to the dryer and vent exhaust. Should have used at least a clamp if not a sheet metal screw. And to think I paid extra for this!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Run away fast
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy hires miserable companies who then hire another company to install your appliances and damage your home. The claim process is one of the most miserable things you’ll ever encounter
No, I would not recommend this to a friendRated 1 out of 5 stars
Unfinished
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guy hooked it up and said he needed a part but he has never been back. They dryer is so far away from where we want it but we need the parts to put it where we want it.
No, I would not recommend this to a friendRated 1 out of 5 stars
nightmare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute nightmare to have someone install the dryer! Two different crews came to the house and demanded cash after I already paid for installation. Going to press charges today.Screw Best Buy
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing, I am not the complaining type but the installation service was truly atrocious. Problem is it's done by a third party company...
No, I would not recommend this to a friendRated 1 out of 5 stars
Third party installation
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was like the two stooges. I will never purchase from Best Buy if the installation is done by a third party.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t even stay to see if it ran a full cycle , it did not and I paid extra for a gas installation professional
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a licensed professional
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guy that installed my gas dryer was not a licensed professional and I paid for a licensed professional. I would like to know why I paid money for a unlicensed delivery person
No, I would not recommend this to a friendRated 1 out of 5 stars
No service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been waiting long after agreed to delivery date. Still no dryer and no hookup. Delivery service is really bad. Best Buy needs to contract more professional people.
No, I would not recommend this to a friendRated 1 out of 5 stars
Call a plumber I stead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent (third party installer) said he was not a plumber so he could not install my dryer. I paid for the installation so now I have to be on the phone to get rightfully get my refund.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible work. Service men showed up and there was an agreed upon price for extra work for the install and they would not even do it or attempt the work.
No, I would not recommend this to a friendRated 1 out of 5 stars
service not completed and charged for it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they couldn’t connect my dryer and also they connect it my washer but all the hoses where all jammed and turn awful service I have to go to the store and ask for a refund
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed was done without dryer test. Dryer is defective
No, I would not recommend this to a friendRated 1 out of 5 stars
Sad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad service, doesn’t look like they are professional!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inexperienced and not properly licensed. Recommend Best Buy to use other vendors.
No, I would not recommend this to a friendRated 1 out of 5 stars
Reconsider!!! Purchase somewhere else!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up. Despite many pleas for help since my dryer arrived 7/30. Please dont buy from this company. Ive spent many hours to no avail.
No, I would not recommend this to a friendRated 1 out of 5 stars
BEWARE OF INSTALLATION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer demanded an extra $75 for a condensation line on the dryer or he would just leave it in my basement and I could find my own installer. This is after prepaying Best Buy almost $200 to have it installed.
No, I would not recommend this to a friendRated 1 out of 5 stars
complete idiots
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy contracts this out to MN Plumbers. They are complete idiots. Show up 2 hours early or 4 hours late and if you aren't home they wont come back for a week.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation not free as promised.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy outsource installation and costs additional. The free installation is a lie.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor delivery service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ll give one star because I have to. The third-party delivery company was very difficult to deal with.
No, I would not recommend this to a friend