Customer Ratings & Reviews
Customer reviews
Rating 4.1 out of 5 stars with 1058 reviews
(1,058 customer reviews)Rating by feature
- Service4.0
Rating 4.0 out of 5 stars
- Professionalism4.1
Rating 4.1 out of 5 stars
- Expertise4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers are delighted by the overall performance and installation speed of the Gas Dryer Installation service. Many customers appreciate the quick and quiet work, as well as the installers' timeliness and helpful review of the dryer's features. However, some customers have expressed concerns regarding venting issues and improper gas connections during the installation process.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Dryer doesn’t heat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On our first chance to use this new dryer it does not heat. No option in Best Buy phone menu to report the problem. How do I get them back out to make it work?
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor delivery service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ll give one star because I have to. The third-party delivery company was very difficult to deal with.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation not free as promised.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy outsource installation and costs additional. The free installation is a lie.
No, I would not recommend this to a friendRated 1 out of 5 stars
Call your own plumber
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer had a tantrum because the store told me he would install the washer as well. He had to call someone to see if he would get paid before doing anything. Bad coordination and no follow up from Best Buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charged me $160 but guy tells me he can’t do it so i have to call gas company and install the dryer from them and got charged $160 again from gas company
No, I would not recommend this to a friendRated 1 out of 5 stars
Perfect solution if you don’t want a dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best installation to date! They didn’t show both times! Thanks so much for the soggy clothes!
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to install it ourselves because your tech was beyond clueless.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installed in 2 seconds and forgot to take
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He forgot to remove the old dryer when he left. He was rushed and just connected the lines twisted without care. I have called many times to get the dryerpicked up , to no avail.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took 5 appointments so far to complete dryer installation, still pedestal installation is pending, horrible response from the installation company, never buy services from them again
No, I would not recommend this to a friendRated 1 out of 5 stars
The worst service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy come for install my gas dryer but not bring the vant kit. How gonna work with it? And also I bought the pedestal use for dryer machine didn’t come together as well.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi David – I’m sorry that we didn’t come with all the parts needed for your appliance installation. Those should have been part of the original order. Please visit your local store, if you made the order there, or give us a call at 1-888-BESTBUY (1-888-237-8289) if the order was made online, so that we can help get the installation completed.
Rated 1 out of 5 stars
Worse experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience I ever had. Team was in a rush and damaged my property
No, I would not recommend this to a friendRated 1 out of 5 stars
horrible scheduling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was scheduled twice for a day they didn't deliver to my area without warning until the morning of the so-called delivery. I canceled the purchase after 2 weeks of this nonsense.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guys were great but had to charge me 475 out of pocket to do the install that I was need made aware of!!!!
I would recommend this to a friendRated 1 out of 5 stars
Not working!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice people, buy the dryer does not work and does not push warm or hot air.
No, I would not recommend this to a friendRated 1 out of 5 stars
Job never ocmpleted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple job never completed. Several weeks ago tech on site to install hose, but did not have correct parts. Have never heard back since.
No, I would not recommend this to a friendRated 1 out of 5 stars
Extras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its never free. Had a washer and dryer delivered. Let's just say, there was no free shipping, no free install and even had to pay for a new part. Ridiculous.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dryer install
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not thrilled with this service. They tried to lie to me and I am not happy
No, I would not recommend this to a friendRated 1 out of 5 stars
Gas dryer installation.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers refused to install the dryer. After making me wait several days after the delivery to come install it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible company to deal with. Gave me extra charges and never called back
No, I would not recommend this to a friendRated 1 out of 5 stars
Sloppy Scheduling
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting the gas dryer installation booked was incredibly difficult. I don't think I would do this through Best Buy again.
No, I would not recommend this to a friend