Customer Ratings & Reviews
Customer reviews
Rating 4.1 out of 5 stars with 1057 reviews
(1,057 customer reviews)Rating by feature
- Service4.0
Rating 4.0 out of 5 stars
- Professionalism4.1
Rating 4.1 out of 5 stars
- Expertise4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers are delighted by the overall performance and installation speed of the Gas Dryer Installation service. Many customers appreciate the quick and quiet work, as well as the installers' timeliness and helpful review of the dryer's features. However, some customers have expressed concerns regarding venting issues and improper gas connections during the installation process.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Sloppy Scheduling
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting the gas dryer installation booked was incredibly difficult. I don't think I would do this through Best Buy again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ok installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 guys come in, but charged extra $100 for the gas shutoff? I thought I bought all the necessary tools along with the washer dryer. Why charge extra?
No, I would not recommend this to a friendRated 1 out of 5 stars
Installer: Quality Kitchens
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You will be charged unexpected fees. You will not receive a proper receipt.
No, I would not recommend this to a friendRated 1 out of 5 stars
POOR SERVICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.RETURNED GAS DRYER, DUE TO RECEIVING A DAMAGE PRODUCT; SO WAS UNABLE TO INSTALL IT AT ALL!!
No, I would not recommend this to a friendRated 1 out of 5 stars
total waste of time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.total waste of time - took multiple calls and an in store visit to get this set up properly
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Terrible customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They came out and was disrespectful and also told us we needed to pay more money for the install.
No, I would not recommend this to a friendRated 1 out of 5 stars
service not completed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to have 3rd party install - called multiple times - store agreed to reimburse - zero follow up.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers did not have right equipment to bring the unit in the right room place.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.vent pipe was not installed correct the first time. installer owner had to come back 5 days later to fix his kids poor install
No, I would not recommend this to a friendRated 1 out of 5 stars
Crushed my vent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer crushed the dryer exhaust pipe. Almost no air flowing. I fixed it.
I would recommend this to a friendRated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy rescheduled my installation without asking me
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The install took over a month to complete. Best Buy left us without a washer and dryer for over a week.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The drivers were extremely rude and unprofessional. They broke the tubing in the back of the dryer.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad install
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst experience I have ever had with a contractor.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
2 month delay no communication to delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no communications 2 month to deliver 15 different delivery dates
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked hoses up backwards on washer, had to fix myself.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
didn't do much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they couldn't figure out the gas line, and didn't install the tube. disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Need to check city codes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy needs to be more informed about city codes for gas lines and permits
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gas line was short so they did not install the gas dryer.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Recommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far this dryer is being great. Installation was quick and on time. Professional staff.
I would recommend this to a friend